I am writing to report a problem with my Turkish Airlines business class booking on flight TK39 on 28.03.2026. When I bo...oked this flight in January, seat selection in business class was included, and we carefully chose and reserved seats 4K and 5K, specifically next to the window and directly one be
"The issue has been resolved. Booking.com customer service finally responded."
I used my miles to purchase two tickets for the Muscat – Antalya flight dated 20.03.2026. For the economy class ticket w...ith PNR number RWC3KM, I made an additional payment of 20,000 miles within the scope of the business upgrade service. However, when I tried to check in online one day before the fl
On 17.03.2026, I flew with Turkish Airlines in economy class on the Skopje–Istanbul route. During check‑in at Skopje Air...port, I was charged an additional 50 euros for my baggage, even though the baggage was not heavy, and I believe it should have been included in my allowance. But on 12 March 2026,
On March 17, 2026, my flight with Turkish Airlines was rescheduled unilaterally by the airline, and I chose the “full ti...cket refund” option offered to me. Although I completed all procedures properly and in accordance with the company’s instructions, the ticket amount that I paid in cash via credit
On August 31, 2025, my spouse and I traveled with our four cats on a Turkish Airlines (THY) flight from Tunis–Carthage I...nternational Airport to Ankara Esenboğa Airport via Istanbul. During the trip, two of our cats (Bambam and Poko) traveled in the cabin, while the other two (Tekila and Momo) travel
I am experiencing a serious grievance regarding my flight with PNR number TAZG2U, which I purchased via Turkish Airlines...’ TKPay system and subsequently cancelled. On 02.03.2026 I cancelled this flight, and after the deduction the amount to be refunded appeared as ₺708,140.18. Following this transact
I am a Turkish citizen currently living in Montenegro and due to an urgent situation I have to return to Turkey permanen...tly. I also need to travel with my 4‑year‑old cat, as I have no one to leave her with and I absolutely cannot abandon her on the street. All of her vaccinations, especially the rab
At different times, I loaded a total of $1,529 in TK Money into the Turkish Airlines TK Pay Wallet app — specifically $4...14 and $1,115. On January 19, 2026, I purchased a round-trip ticket from Ankara to New York. This ticket was part of a promotional campaign, and the total ticket price was shown in
For the February 16, 2026 TK1638 Munich–Istanbul 7:00 a.m. flight, I purchased a ticket directly through Turkish Airline...s’ official website for my mother that included only a carry-on baggage allowance. Immediately after purchasing the ticket, I attempted to complete online check-in; however, the Tu
For my Belgrade–Istanbul flight, TK9518, dated January 27, 2026, I purchased a ticket through Turkish Airlines’ official... mobile app and paid approximately $255 USD. Because the operating carrier was clearly shown as Turkish Airlines in the app, I chose this ticket believing that I would be flying wi
"I am pleased with your services"
On 5 February, via the Turkish Airlines mobile application, I attempted to purchase a ticket on the Çukurova – Istanbul ...Airport route for the flight scheduled on 6 February between 07:00 and 08:55 using the Cash&Miles option. During the transaction, miles were withdrawn from my Miles&Smiles account
On 25 January 2026, I arrived at the airport at 08:00 with my family, including my small baby, for my İstanbul–Kahramanm...araş flight TK2200 with PNR code V23Q2C and completed our baggage drop-off procedures. Afterwards, we found out by our own efforts that the flight had been cancelled, and at no sta
I travelled with Turkish Airlines on flight TK192 on 29 November, and although we checked in three bags, none of them ar...rived with us at our final destination in Istanbul. Two of the bags were only delivered a week after our arrival, and the last bag was delivered approximately seven weeks later, wh
I am writing this complaint due to the extremely disrespectful and humiliating behavior of the flight attendant, Ms. S**...***, who was on duty during Turkish Airlines flight TK 2660 from Istanbul Airport to Sivas Airport, scheduled to depart at 5:45 PM on January 17, 2026. During the flight, a minor d
I am trying to buy a ticket from Turkish Airlines for a flight to the United States for an elderly passenger who needs w...heelchair assistance, and I am shocked that there is no option on the website to request a wheelchair during the ticket purchase process. Despite paying over a thousand dollars for
I purchased two Turkish Airlines tickets for flight TK1939 from Istanbul to Brussels on December 12, 2025, via the offic...ial website www.turkishairlines.com. The booking is under the name Selin Mavi with the reservation code UFCABV. During the purchase, I paid extra to select specific seats, 13J and
I purchased a non-refundable round-trip ticket from Turkish Airlines for the Amsterdam–Istanbul route. Due to an urgent ...family medical situation, I needed to change my ticket dates to 14.01.2026–19.01.2026 on the same route. My booking reference (PNR) is TI26VW. My mother suffered a hip fracture and
For my one-way Istanbul–Lisbon flight on November 25, I purchased a changeable ticket from Turkish Airlines and paid a t...otal of $472 for the flight. In addition, I paid $207 for the transportation of my dog. Even though I submitted a valid medical report one week before the flight and my ticket was
On 10.12.2025 I received a flight ticket refund via TKPAY to my TKPAY Cüzdan account. I wanted to use this balance to bu...y a ticket from Istanbul to Cleveland, Ohio, USA, but I could not use the amount in any way during the ticket purchase process. Although the refund amount was clearly visible in my
I was a ticketed passenger on the Washington–Istanbul TK188 flight scheduled for October 5. Our flight was first delayed... twice, each time for about three hours, and then it was completely canceled. I experienced significant hardship throughout this process. After what I went through, I escalated th
On 08.12.2025, I was a passenger on Turkish Airlines flight TK6961 from Konya to Istanbul, which was delayed for approxi...mately 5 hours. Because of this delay, I missed the onward international flight that I had purchased from another airline. During the long waiting period, no effort was made to ens
I am writing regarding a refund of 507 USD that Turkish Airlines processed to my TKPay wallet on 28/11/2025. I was infor...med that I could withdraw this amount if I wished; however, this has not been possible. Although the 507 USD is clearly visible in my TKPay wallet balance, my available balance for
