On March 8, 2026, on Turkish Airlines flight TK0143 from Riyadh to Istanbul (reservation number RA4LPM), I handed over m...y Kinderkraft three-wheeled stroller. Upon arrival, I was unable to receive it, so I filed a report with the lost and found office, and case numbers 2026067594 and DDP ISTTK80984 w
I purchased my Turkish Airlines ticket number 2352294077016 on 1 March 2026 for today’s flight from Denizli (DNZ) at 21:...15 to Malaga (AGP) at 10:35. After buying the ticket, I legally added my maiden name to my surname and received a new passport. Because of this legal surname change, the surname on
On my Turkish Airlines flight TK60 from Istanbul to Kuala Lumpur on April 15 at 01:40, despite having a pre-approved whe...elchair reservation and a medical report, and despite clearly stating that I was traveling with an infant and this information being visible in your system, I was denied wheelchair
I have been flying with Turkish Airlines for nearly 20 years, but my recent Business Class experience on TK0027 (Shangha...i–Istanbul, 19 April 2026) was unacceptable. I redeemed 140,000 miles for seat 4J, yet after check-in I was told the seat was defective. Its electronic recline did not work, and I
I am a Chinese passenger writing to formally report a serious service failure and unacceptable treatment during my Turki...sh Airlines flight TK0016 from Buenos Aires to Istanbul on February 23, 2026, where I was traveling in economy class. During meal service, a cabin crew member accidentally spilled
I am experiencing a serious issue related to my Turkish Airlines flight on April 16, departing from Toronto with a conne...ction in Vienna and arriving in Istanbul on April 17. Due to a delay on my Toronto–Vienna flight, I missed my connecting flight to Istanbul and was rebooked onto a different flight
I am writing regarding missing Miles&Smiles miles for our journeys in April 2025 on the Tel Aviv – Frankfurt – Mexico Ci...ty route and the return flights later in April, travelled under the names Karine S*** and my husband Suren S***, both linked to Miles&Smiles Classic accounts. I would like to reque
On April 12, during our return flight to Istanbul from Belgrade Nikola Tesla Airport on Turkish Airlines flight TK1084, ...I experienced serious inconvenience due to the attitude and lack of support from both airline and airport staff. We were two passengers traveling with one suitcase, and we had purc
I purchased airline tickets from Turkish Airlines for flights on May 2, 2026, for the routes Istanbul (IST) – Erzincan (...ERC) and Erzincan (ERC) – Istanbul (IST), under reservation PNR number RA7JQL, as a family of four with the same last name. The total cost was approximately $500. During the purcha
On 27 March 2026, I flew with Turkish Airlines from Bremen to Kigali with a connection in Istanbul, on flights TK1332 (B...remen–Istanbul) and TK0606 (Istanbul–Kigali). I checked in my baggage at Bremen Airport, and I was supposed to collect it on arrival at Kigali International Airport, but my baggage
I am writing to report a problem with my Turkish Airlines business class booking on flight TK39 on 28.03.2026. When I bo...oked this flight in January, seat selection in business class was included, and we carefully chose and reserved seats 4K and 5K, specifically next to the window and directly one be
"The issue has been resolved. Booking.com customer service finally responded."
I used my miles to purchase two tickets for the Muscat – Antalya flight dated 20.03.2026. For the economy class ticket w...ith PNR number RWC3KM, I made an additional payment of 20,000 miles within the scope of the business upgrade service. However, when I tried to check in online one day before the fl
On 17.03.2026, I flew with Turkish Airlines in economy class on the Skopje–Istanbul route. During check‑in at Skopje Air...port, I was charged an additional 50 euros for my baggage, even though the baggage was not heavy, and I believe it should have been included in my allowance. But on 12 March 2026,
On March 17, 2026, my flight with Turkish Airlines was rescheduled unilaterally by the airline, and I chose the “full ti...cket refund” option offered to me. Although I completed all procedures properly and in accordance with the company’s instructions, the ticket amount that I paid in cash via credit
On August 31, 2025, my spouse and I traveled with our four cats on a Turkish Airlines (THY) flight from Tunis–Carthage I...nternational Airport to Ankara Esenboğa Airport via Istanbul. During the trip, two of our cats (Bambam and Poko) traveled in the cabin, while the other two (Tekila and Momo) travel
I am experiencing a serious grievance regarding my flight with PNR number TAZG2U, which I purchased via Turkish Airlines...’ TKPay system and subsequently cancelled. On 02.03.2026 I cancelled this flight, and after the deduction the amount to be refunded appeared as ₺708,140.18. Following this transact
At different times, I loaded a total of $1,529 in TK Money into the Turkish Airlines TK Pay Wallet app — specifically $4...14 and $1,115. On January 19, 2026, I purchased a round-trip ticket from Ankara to New York. This ticket was part of a promotional campaign, and the total ticket price was shown in
For the February 16, 2026 TK1638 Munich–Istanbul 7:00 a.m. flight, I purchased a ticket directly through Turkish Airline...s’ official website for my mother that included only a carry-on baggage allowance. Immediately after purchasing the ticket, I attempted to complete online check-in; however, the Tu
For my Belgrade–Istanbul flight, TK9518, dated January 27, 2026, I purchased a ticket through Turkish Airlines’ official... mobile app and paid approximately $255 USD. Because the operating carrier was clearly shown as Turkish Airlines in the app, I chose this ticket believing that I would be flying wi
"I am pleased with your services"
On 5 February, via the Turkish Airlines mobile application, I attempted to purchase a ticket on the Çukurova – Istanbul ...Airport route for the flight scheduled on 6 February between 07:00 and 08:55 using the Cash&Miles option. During the transaction, miles were withdrawn from my Miles&Smiles account
On 25 January 2026, I arrived at the airport at 08:00 with my family, including my small baby, for my İstanbul–Kahramanm...araş flight TK2200 with PNR code V23Q2C and completed our baggage drop-off procedures. Afterwards, we found out by our own efforts that the flight had been cancelled, and at no sta
I travelled with Turkish Airlines on flight TK192 on 29 November, and although we checked in three bags, none of them ar...rived with us at our final destination in Istanbul. Two of the bags were only delivered a week after our arrival, and the last bag was delivered approximately seven weeks later, wh
