As a Turkish Airlines Elite card holder, today at Istanbul Airport I wanted to enter the lounge with my family. However, I was told that I could only bring one family member and that this restriction did not apply to spouses and children. As a single individual, when I say “family” I mean my mother ...
I arrived at Luxembourg Airport on September 6, 2025, on flight TK886281. My luggage was not delivered upon arrival. I filed a lost report at the airport, using reference number LUXTK16181. As of today, my luggage has been found, but it has not been transferred to my hotel. My luggage contains impor...
I am a 16-year-old girl. My family and I planned a trip for me to visit my uncle who lives in the United States, and my family purchased tickets for the Dulles-Istanbul flight in April 2025. The day before the flight, I confirmed my seat assignment online as seat 16H. On August 28, 2025, when I sat ...
On August 30, 2025, I purchased a ticket for Turkish Airlines flight TK4960 from Istanbul to Yüksekova through their official website (PNR: T4WTS5). The flight time was shown as 11:55, and I was initially assigned to gate G6A. However, around 10:30, the gate was changed, and I was informed far too l...
On September 5, I purchased a flight ticket for my father from Turkish Airlines via the Obilet platform for the route between Istanbul Airport and Ordu Airport, paying a total of ₺2326. However, I later had to cancel the ticket through Obilet, and after the cancellation, only ₺151 was refunded to me...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
This was my second time traveling to Turkey with my husband, and we chose Turkish Airlines because it markets itself as a world-class, five-star airline. Sadly, our experience was nothing close to that. At check-in, we were told our tickets had no baggage allowance, even though when booking through ...
I tried to book a ticket with my award miles on Turkish Airlines. My miles were deducted from my account, but no ticket was issued. Despite this, I even received an email as if the booking had been successfully completed. In addition, I was not allowed to use the balance in my TK Wallet. The system ...
In a metropolis like Istanbul with a population of nearly 20 million, there is no public transportation between Taksim and Istanbul Airport or Sabiha Gökçen Airport during weekday nights between 00:30 and 03:30. In the past, for about 20–25 years, Havaş buses departed every half hour from Taksim to ...
Dear Sir/Madam, On August 16, 2025, I traveled on the Beijing–Istanbul–Ankara flight. Unfortunately, my baggage was not delivered upon arrival in Ankara. At the airport, I filled out a PIR report (File No: ESBTK25095). However, despite the time that has passed, my baggage has still not been delivere...
On my flight from Iğdır Airport at 4:15 PM on August 2, 2024, I experienced an issue related to feedback number TK-13237407. Nine hard-boiled eggs and less than half a kilogram of roasted meat, boxed and bagged for carry-on luggage, were not allowed in the cabin, even though they were not prohibited...
I returned my luggage intact for my TK 2748 Istanbul-Van flight dated July 21, 2025. However, when I retrieved my luggage at Van Airport, I noticed cracks on the emblem on the front of my suitcase and peeling surfaces from friction. There were no cracks or scratches on my luggage when I returned it....
A relative of mine, visiting Turkey from abroad for the first time, arrived in Istanbul at 12:45 on flight TK2459 from Çukurova, which departed at 11:00. However, we were not allowed to board the 14:10 TK9 Istanbul–Los Angeles flight on the grounds that we were late for check-in. As soon as online c...
I am a Star Alliance member of Turkish Airlines Miles&Smiles and a very frequent flyer who was happily using the Turkish Airlines app. However, for some reason, my password was blocked, and despite following all the necessary steps, no action has been taken for over a week. I called customer service...
Turkish Airlines confiscated my flight miles, and I wasn’t able to book a ticket. I tried again this morning, but by then the ticket price had doubled, so I couldn’t buy it. It feels like they’re doing this on purpose and deliberately preventing me from using my miles. I’ve earned those miles throug...
We flew with Turkish Airlines on July 2, 2025, from Istanbul (IST) to New York (JFK). Upon arrival, we realized that our Prego Lotus baby stroller had gone missing. It has now been 22 days, and the stroller still has not been located. I filed a lost item claim under reference number 2025142156, and...
On July 15, 2025, I attempted to purchase a flight ticket from Adnan Menderes Airport to Juba Airport (for travel on August 8, 2025) using both the Turkish Airlines website and mobile app. The listed price was ₺20,666 on both platforms, but every attempt to complete the transaction was blocked by an...
I've been trying to make changes to my international flight with Turkish Airlines, but their website and mobile app continue to malfunction. Every attempt to update my booking online ends with error messages, making the process frustrating and time-consuming. Since the digital tools aren't functioni...
The flight from Istanbul to Adıyaman, which my wife and children boarded at 11:10 a.m., took off at noon, a full hour late. The plane was constantly shaking in the air, and my two daughters were in a panic. The pilot couldn't land the plane at the airport for three hours, repeatedly touching down on...
I had a flight with Turkish Airlines (THY) on July 19, 2024, but faced a shocking and deeply upsetting experience. On the way to the airport, I either lost my wallet or it was stolen. Inside were several documents, including my 18-month-old baby’s ID. Fortunately, my spouse and I still had our IDs w...
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
I purchased a ticket with Turkish Airlines for the Ankara–Hurghada flight on July 27 (via Istanbul), which includes only cabin baggage. Since we are traveling as a group of seven and need to bring items such as sunscreen, perfume, etc., that cannot be limited to under 100 ml, we decided to purchase ...
I checked in for my Turkish Airlines flight to Kars almost two hours early and handed over my luggage. At the airport, the departure gate changed three times, and while I was waiting at the second gate, I ended up missing my flight at the last moment. I went to the help desk to ask what could be don...
On July 9, 2025, I had a Turkish Airlines flight, VF3008, with ticket number 2042422552116, departing from Rome Fiumicino Airport with a connection in Istanbul and final destination Ankara. In Rome, I handed over my checked luggage and continued with only my carry-on. Upon arriving in Istanbul, I ch...
Turkish Airlines was founded in 1933, with its first flight from Ankara to Istanbul taking off in 1934. From these humble beginnings, Turkish Airlines has grown into one of the world's largest airlines, with a fleet of over 350 aircraft and a network of more than 300 destinations across 126 countries. Turkish Airlines is renowned for pioneering the airline industry, focusing on safety, comfort, and customer satisfaction. Turkish Airlines has won numerous awards and accolades, including "Best Airline in Europe" by Skytrax six years in a row. For three consecutive years, Turkish Airlines has also been recognized for its excellent catering, named "Best Business Class Catering" by Skytrax. In addition to these awards, Turkish Airlines has been recognized for its sustainability and social responsibility commitment.