On 5 December, on my Baku–Ankara flight at 18:10 with Azal, I was forced to pay an unfair baggage fee at the check-in counter at Baku airport. At the counter, a dark-haired woman and a blond man, whose names I do not know, demanded an extra baggage fee from me, even though I already had a 10 kg bagg...
On September 1, 2025, I flew from Izmir to Baku on Azerbaijan Airlines flight J2 8042, seat 25C, together with my sister. During the flight, my sister developed a fever and started feeling extremely unwell. I repeatedly requested basic assistance from the flight attendants — specifically asking for ...
My name is Feride. I purchased two flight tickets for my family and would like to share the details of the serious inconvenience we experienced. Our flight time was changed by the airline. When I contacted customer service, I was told that the time could not be changed free of charge, and that we w...
We were scheduled to fly with Azal Airlines on Tuesday, April 8 at 22:55. We completed our check-in and arrived at the airport entrance at 22:06. When we tried to proceed through passport control, our passenger was denied entry because the boarding pass didn’t have a QR code. Even though we had vali...
I purchased tickets for myself, my spouse, and our 1-year-old daughter on Azal Airlines for November 10, 2024, using her new ID card. Upon arriving at the airport on the day of the flight, I was informed that my daughter could not travel because her ID did not include a photo. Consequently, none of ...
On September 29, 2024, I purchased a ticket for a Batumi-Tbilisi flight through Azal Airlines using my Turkish credit card. As a Turkish citizen, I was surprised to find out just before the flight that a passport was required, even though the system never prompted me for this information during the ...
Hello, I recently flew to Istanbul with AZAL Airlines and forgot an item on the plane. The flight arrived at 8:30, and I need help locating my lost belongings. Could you assist me with this? What steps should I take to recover my item? Is there a way I can contact you directly, or is there a phone n...
On August 9, 2024, I traveled with Azal Airlines from Baku to Sabiha Gökçen, Turkey, with my two young daughters (ages 8 and 6). Our flight was scheduled to depart at 13:30, so we left home at 11:00, completed our baggage and check-in procedures, and waited. When we inquired about the boarding time,...
I am trying to get a refund from Azal Airlines but can't find any information about the refund procedure. I purchased a ticket online from Azal and now wish to cancel it, but I have no idea how to proceed. I’m based in Istanbul, and there’s no contact phone number available. I also couldn’t find any...
Despite having a ticket for the Azal Airlines flight to Baku, we were unable to board due to incorrect gate information and delays at Sabiha Gökçen Airport. The flight was already showing a delay, but the gate displayed on the boards was incorrect, causing further confusion. On top of this, the pass...
Yesterday, I traveled on Azal flight J278 from Istanbul to Baku. Upon collecting my luggage, I noticed that one of the wheels was broken. A report was filed with the appropriate authority, and I was given an email address and phone number for follow-up. When I reached out, I was informed that the is...
On June 6, 2024, around 11:30 PM, our Azal Airlines flight from Baku to Nakhchivan experienced a technical problem. We were eventually transferred to Nakhchivan by another flight at 1:30 a.m. on July 6, 2024. However, my luggage has been lost. I've included my luggage information below and would app...
On May 6th, we had a flight from Baku, Azerbaijan to Istanbul with our two dogs. I contacted Azal (Azerbaijan Airlines) to add them to our ticket. They told me that I could transport both dogs in one kennel for a single price, without any extra fees. We agreed and added them to the ticket. However, ...
I traveled with AZAL Airlines and bought a ticket for my dog (a Chihuahua) for $75. Our 11 AM flight was delayed until 2 PM, causing a lot of stress and exhaustion for everyone, and they didn’t even apologize. My dog got very anxious, tired, and hungry. When we finally boarded the plane, I took my d...
I bought a standard ticket from Azerbaijan Airlines, and they mentioned that 25% of the fare could be refunded if I canceled before the flight. When I went to the ticketing office, I told them I wanted to cancel the ticket I bought for 1325 manat. They asked to communicate through Gmail and promised...
Hello there, I bought a ticket for the Baku-Tbilisi flight on November 1st at 19:06 Turkish time. Afterward, I decided to cancel the ticket following a conversation with a customer service agent. They confirmed via email that a refund of 176.5 manats would be processed and credited to my card within...
I purchased 3 round-trip tickets in September for my flight dated 22.11.2023 via Buta airways. Later, as I needed luggage, I wanted to add luggage. When I called Buta, they gave a price of 30 euros-35 dollars. (This is also valid on the Buta website) But when I tried to add luggage, a price of 65 do...
