Azal Airlines

On 12 January 2026, my family and I, a total of six passengers, were denied boarding on our Azerbaijan Airlines flight from Islamabad Airport to Baku Airport, despite holding confirmed tickets under the booking references XOYZJZ (771 2438981891), XOX9NS (771 2438981890), XOYZJZ (771 2438981894), XOW...

On 5 December, on my Baku–Ankara flight at 18:10 with Azal, I was forced to pay an unfair baggage fee at the check-in counter at Baku airport. At the counter, a dark-haired woman and a blond man, whose names I do not know, demanded an extra baggage fee from me, even though I already had a 10 kg bagg...

On September 1, 2025, I flew from Izmir to Baku on Azerbaijan Airlines flight J2 8042, seat 25C, together with my sister. During the flight, my sister developed a fever and started feeling extremely unwell. I repeatedly requested basic assistance from the flight attendants — specifically asking for ...

My name is Feride. I purchased two flight tickets for my family and would like to share the details of the serious inconvenience we experienced. Our flight time was changed by the airline. When I contacted customer service, I was told that the time could not be changed free of charge, and that we w...

We were scheduled to fly with Azal Airlines on Tuesday, April 8 at 22:55. We completed our check-in and arrived at the airport entrance at 22:06. When we tried to proceed through passport control, our passenger was denied entry because the boarding pass didn’t have a QR code. Even though we had vali...

I purchased tickets for myself, my spouse, and our 1-year-old daughter on Azal Airlines for November 10, 2024, using her new ID card. Upon arriving at the airport on the day of the flight, I was informed that my daughter could not travel because her ID did not include a photo. Consequently, none of ...

On September 29, 2024, I purchased a ticket for a Batumi-Tbilisi flight through Azal Airlines using my Turkish credit card. As a Turkish citizen, I was surprised to find out just before the flight that a passport was required, even though the system never prompted me for this information during the ...

Hello, I recently flew to Istanbul with AZAL Airlines and forgot an item on the plane. The flight arrived at 8:30, and I need help locating my lost belongings. Could you assist me with this? What steps should I take to recover my item? Is there a way I can contact you directly, or is there a phone n...

On August 9, 2024, I traveled with Azal Airlines from Baku to Sabiha Gökçen, Turkey, with my two young daughters (ages 8 and 6). Our flight was scheduled to depart at 13:30, so we left home at 11:00, completed our baggage and check-in procedures, and waited. When we inquired about the boarding time,...

I am trying to get a refund from Azal Airlines but can't find any information about the refund procedure. I purchased a ticket online from Azal and now wish to cancel it, but I have no idea how to proceed. I’m based in Istanbul, and there’s no contact phone number available. I also couldn’t find any...

Despite having a ticket for the Azal Airlines flight to Baku, we were unable to board due to incorrect gate information and delays at Sabiha Gökçen Airport. The flight was already showing a delay, but the gate displayed on the boards was incorrect, causing further confusion. On top of this, the pass...

Yesterday, I traveled on Azal flight J278 from Istanbul to Baku. Upon collecting my luggage, I noticed that one of the wheels was broken. A report was filed with the appropriate authority, and I was given an email address and phone number for follow-up. When I reached out, I was informed that the is...

On June 6, 2024, around 11:30 PM, our Azal Airlines flight from Baku to Nakhchivan experienced a technical problem. We were eventually transferred to Nakhchivan by another flight at 1:30 a.m. on July 6, 2024. However, my luggage has been lost. I've included my luggage information below and would app...

On May 6th, we had a flight from Baku, Azerbaijan to Istanbul with our two dogs. I contacted Azal (Azerbaijan Airlines) to add them to our ticket. They told me that I could transport both dogs in one kennel for a single price, without any extra fees. We agreed and added them to the ticket. However, ...

I traveled with AZAL Airlines and bought a ticket for my dog (a Chihuahua) for $75. Our 11 AM flight was delayed until 2 PM, causing a lot of stress and exhaustion for everyone, and they didn’t even apologize. My dog got very anxious, tired, and hungry. When we finally boarded the plane, I took my d...

I bought a standard ticket from Azerbaijan Airlines, and they mentioned that 25% of the fare could be refunded if I canceled before the flight. When I went to the ticketing office, I told them I wanted to cancel the ticket I bought for 1325 manat. They asked to communicate through Gmail and promised...

Hello there, I bought a ticket for the Baku-Tbilisi flight on November 1st at 19:06 Turkish time. Afterward, I decided to cancel the ticket following a conversation with a customer service agent. They confirmed via email that a refund of 176.5 manats would be processed and credited to my card within...

I purchased 3 round-trip tickets in September for my flight dated 22.11.2023 via Buta airways. Later, as I needed luggage, I wanted to add luggage. When I called Buta, they gave a price of 30 euros-35 dollars. (This is also valid on the Buta website) But when I tried to add luggage, a price of 65 do...