I'll take my pet with me on an international flight with Turkish Airlines. What should I take into consideration before booking?

Turkish Airlines does not value either people or animals. At check-in, a disrespectful female employee refused to listen to what I was saying and tried to charge me for a stroller, which is clearly included in my child’s ticket allowance. I had to argue for 15 minutes to explain the situation. Durin...

I am beyond disgusted and angry. My two dogs travelled from Nairobi to Thessaloniki with an 8-hour layover in Istanbul. Each dog cost more than their human companion traveling comfortably in the passenger cabin. Turkish Airlines spends a lot of marketing on their so-called animal hub in Istanbul, wh...

On March 4, 2025, I had a 04:45 Turkish Airlines flight from Istanbul to Nakhchivan. I had reserved space for my cat online and had previously obtained a veterinary certificate with a microchip from Ataşehir Municipality back in June 2024. Despite clearly stating that my documents were Azerbaijani a...

Your email in response to my complaint is completely irrelevant to the issue I raised. I explained my question very clearly, and I am asking again because I need a solution. How can an airline that Turkish Airlines has an agreement with impose a 5kg baggage allowance for flying to South Korea, when ...

Before creating a ticket for my friend "S*** A***" (traveling with her pet), I called your customer service number 4440849 yesterday at 19:34 to confirm if a pet could be carried when booking an award ticket through the Elite unit. I was informed that it was possible (this can be verified through ca...

On September 9th at 21:17, I called the elite card call center of Turkish Airlines to inquire about pet availability for the Istanbul-Dubai flight on September 18th at 06:45. I was confirmed that there was availability for my pet. While booking the ticket through the app, I asked if I could add a pe...

Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...

I am writing to express my deep dissatisfaction and frustration with the service provided by Turkish Airlines during my recent travel from Prague to Istanbul on August 23rd. The level of incompetence, misinformation, and unprofessionalism displayed by your staff was nothing short of appalling. I was...

I wanted to book a flight to Turkey with Turkish Airlines (THY), as I will be traveling with my dog. Because I live abroad, I requested that a friend contact the THY call center on my behalf. The THY call center encountered a system issue during the pet transportation process. To avoid any inconveni...

I'm unable to get a reservation approval for my pet from Turkish Airlines. I have repeatedly sent my dog's rabies titer test and vaccination records to the two email addresses they required, but we have received no response at all. Worse yet, our emails are being returned with a message that the rec...

I was a CIP/VIP passenger on flight number TK2507, on July 23, 2024 at 14.25, going from Bodrum to Istanbul. I wanted to travel with my 8-kilogram Cavalier dog due to his illness. I declared to the authorized personnel that my dog ​​has soft tissue prolapse disease and has problems such as not being...

As a former THY employee, I experienced incredible disappointment. I had a flight on July 2nd from ZRH to IST to GZP. My spouse, my dog, and I started our journey by purchasing an extra seat to avoid disturbing anyone. After landing in Istanbul, we needed to catch our connecting flight. I consulted ...

Despite making a reservation with THY, days have passed and they still haven't sent an email to approve my pet. I wrote to their feedback channels, but they haven't provided any solution. They just send a message saying the issue can't be resolved through this channel and close the request. Closing ...

On June 21, 2024, I visited the Turkish Airlines (THY) office at Istanbul Airport to get information about the necessary documents for traveling with my dog and to see off my children. The staff at the THY office directed me to gate G18-19 and mentioned that I could get all the required information ...

We followed all the terms and conditions from the Turkish Airlines website to book our tickets for flying with a pet. When we called to book the ticket for our pet (as you cannot buy it online, only via phone, AFTER you booked and paid for your tickets) they said that our 1-year-old Shih Tzu can tra...

I purchased a ticket for my Turkish Airlines VSR757 flight with a PNR code and was directed to make a reservation for my pet through the app. The app first made me select a seat, then refused to confirm due to 'full capacity.' Customer service is not helpful at all. They charged me for both the flig...

I made a reservation with THY customer service center with the information that I would be flying with my brother's pet (dog). I provided this information to them three times, and I was told that I could fly with the authorization my brother would give me. This was confirmed by different customer re...

I booked my ticket months in advance for my April 14th flight and made a reservation for my cat. Later, due to the separation of Ajet and THY, my flight was rescheduled by Ajet. They did not inform me that the pet reservation would be canceled when the time changed. I found out by chance and immedia...

I am A*** K****. On 05.04.2024, I landed at Istanbul Airport from Dalaman. I had my Sultan parrot with me. I had obtained a health certificate from the district agriculture office and bought a ticket for the flight. During my flight to Istanbul, my Sultan parrot traveled with me in the cabin. For th...

I have been flying with my pet for 2-3 years. I always preferred double seats (with legroom). I have never flown in a standard triple seat. In my last 3 flights, I have been experiencing problems. When I book a double seat for my cat, the system does not accept it. However, at the airport, it gets a...

On February 24, 2024, I purchased a ticket but have been unable to make any changes to it. Since I will be traveling with my dog, I initially requested to have my dog travel with me in the cabin with an emotional support report. It took two weeks to get a response, and I was not informed. Later, I g...

On 09.04.2024, I purchased a plane ticket for the Istanbul-Adana route, ticket number: 2352218271047. I reviewed the pet transportation rules and information about the carrying case. To avoid any issues, I bought a new soft carrier. The website stated that applications for pets could be made up to 2...

Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...

I purchased a seat twice, and my flight was canceled. I selected a new flight, but the seat from my previous flight isn't transferring to the new one. Additionally, for some unknown reason, I can't get pet transport rights. The first seat I chose had extra legroom, and I paid ₺650 for it. Then, I fo...