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Travelocity

Travelocity Logo
Travelocity

Complaints

8 complaints
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Unable To Reach Travelocity Customer Service Through Listed Number

5

I made a hotel reservation through Travelocity and have been trying to reach your customer service by phone, but the loc...

Travelocity Cancellation Policy Was Confusing And Unclear

45

I booked a standard king room through Travelocity because of their prominently advertised “free cancellation up to 24 ho...

Travelocity Refund Request Delayed Due To Unreachable Customer Service

4

I booked a ticket through Travelocity via a recommendation, but now I need to cancel and request a refund. Unfortunately...

Travelocity Charged Me Despite Free Cancel and Pay At Property Option

88

Making a hotel reservation via Travelocity proved to be somewhat annoying. The listing mentioned "free cancel" and "pay ...

Travelocity Bombarded My Inbox With Irrelevant Emails

133

Right after I signed up on your site, you bombarded my inbox with emails yet you forgot one important one, our reference...

Where's My Refund Travelocity? Canceled Flight Due To Their Mistake!

75

After booking flights through your platform, I had to cancel because of problems that were your fault, not mine, got an ...

Travelocity Resort Wasn't As Advertised, Reviews Might Be Fake

29

To be honest—my recent stay at the Venezia Palace Deluxe Resort wasn't quite the high-class experience I was hoping for,...

Travelocity's Deceptive "Free Cancellation" Policy

160

Thanks to Travelocity's alluring offer of free cancellation up to 24 hours, booked a hotel through them. With full confi...

Brand Overview: travelocity

Travelocity is an online travel agency (OTA) owned by Expedia Group. Founded in 1996, the brand was one of the pioneers of online travel booking, allowing consumers to purchase travel tickets over the internet without the need for a traditional travel agent.

Contact Info

  • Email: There is no official customer support email publicly available for direct inquiries.
  • Phone: There is no general customer service phone number publicly available for standard users. Customer support is primarily routed through virtual chat agents in their online Help Center or mobile app, though specialized numbers are sometimes provided for specific pre-packaged vacation bookings.

Industry and Operations

Travelocity operates in the digital travel and tourism industry. As an online travel aggregator and booking platform, it connects consumers with various travel providers worldwide, making its revenue through booking commissions and fees.

  • Flights and Accommodations: The platform allows users to search, compare, and book domestic and international airline tickets, hotels, and vacation rentals.
  • Transportation and Cruises: Users can reserve rental cars, airport shuttles, and cruises.
  • Vacation Packages: Travelocity offers bundled deals that combine flights, hotels, and local attraction tickets into a single itinerary for discounted rates.

User Sentiment

Overall user sentiment for travelocity is largely negative on third-party consumer review platforms. Travelers frequently express severe frustration over the lack of reliable post-booking support when travel plans change or go wrong.

  • Poor Customer Service Access: Consumers consistently complain about the difficulty of reaching a live human agent, noting that they often get stuck dealing with unhelpful automated chat systems.
  • Refund and Cancellation Denials: Many users report massive difficulties securing refunds for canceled or disrupted trips, with Travelocity and the primary travel provider (such as the airline or hotel) frequently passing the blame to one another.
  • Unrecognized Reservations: A very common complaint involves travelers arriving at their destination only to discover that the hotel or rental car agency has no record of the reservation made through Travelocity.
  • Unexpected Fees: Reviewers often mention being surprised by hidden fees, mandatory deposits, or extra charges at check-in that were not clearly disclosed during the initial booking process.

Share Your Experience

If you have experienced issues with travelocity, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.