There are some differences in Turkish Airlines' booking and reservation policies. It's important to note that group ticket sales cannot be made possible through turkishairlines.com or their mobile app in accordance with the most recent official guidelines concerning group reservations. Turkish Airlines does, however, allow customers to book tickets conveniently online for groups of up to 7 passengers on international flights and up to 9 passengers on domestic flights. For groups that are larger than these limits, it is best to contact the airline's customer service for specialized help in booking your tickets.
Related Complaints
Turkish Airlines Denied Me Boarding Despite Being On Time

Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We ar...rived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
Turkish Airlines Changed My Seat and Ignored My Paid Extras

Although I made extra seat selections on the flight I purchased from Turkish Airlines, the company changed the aircraft ...on the last day to accommodate more passengers and completely disregarded the extras that we, as passengers, had paid for and were supposed to benefit from—without offering any ref...
Turkish Airlines Denied My Check In Despite Arriving Early with My Kids

On May 25, 2025, for our Turkish Airlines flight from Istanbul Airport to Erzurum Airport at 13:25, my spouse and I, alo...ng with our three young children under the age of 10, arrived at the check-in counter at 12:48. However, the staff informed us that check-in had closed five minutes earlier and ref...
Turkish Airlines Changed My Seat Despite Payment

I’ve never experienced such unprofessional service as I have with Turkish Airlines. Even if you book seats next to your ...friends, the seating arrangement can be changed at their whim. They don’t care if you’ve paid extra for those seats – they’ll still move you and then offer alternative seats with a...
Turkish Airlines Charges for Seat Selection Despite Available Adjacent Seats

While trying to check in for my Turkish Airlines flight, I encountered an issue where, despite being on the same PNR, my... 3.5-year-old daughter and I were not automatically seated together, even though there were available adjacent seats. Instead, we were both assigned separate single seats with occu...
Turkish Airlines Doesn't Allow Paid Lounge Access During 9-Hour Wait!
We had booked a round trip flight with reservation codes T82H3H (Aras Ç.) and SX6GL3 (Gökşen Ç.) from Nevşehir to Istanb...ul to Thessaloniki for August 2, 2024, for my wife Gökşen Ç. and me on March 14, 2024. As soon as we purchased the tickets according to our business plans, we made both our hotel a...
THY Istanbul-Konya Flight Seating Issue

Good day, I am O*** O******. On July 1st, we boarded the Istanbul-Konya flight. There was a heated argument between the ...flight attendants and passengers over seating. The cabin chief, Ms. G****, scolded and yelled at the passengers like they were children. Then it was our turn, and as a family of fo...
THY Check-in System Seat Allocation Issue
On 22/06/24, during the TK2439 22:15 ANT-Istanbul flight, when we entered the THY system 24 hours prior for automatic ch...eck-in for our tickets (4 adults and 2 children), the system placed my two children (ages 2-5) next to each other but separated the other adult family members into different seats....
Turkish Airlines Hikes Ticket by $200 Overnight

We're gonna gripe about the ridiculously high prices Turkish airlines is charging, always hiking them up. And can you be...lieve they raised the Istanbul Cancun ticket by $200 in just one day? Who can we even report this to? Why aren't our government officials doing anything to stop these outrageous pr...
Turkish Airlines Reservation Problem For Free Ticket

Following my complaint 27604613, my wrongly issued ticket was changed to a free ticket. Now, I want to use it for a flig...ht from Amsterdam to Ankara. However, THY is telling me to go to the closest sales office. There is no sales office in the Netherlands. It is unacceptable that I cannot make a book...
Turkish Airlines Transferred The Flight To A Third-party Company Without Informing

I had a Turkish Airlines (THY) ticket from Sabiha Gökçen Airport to Basel, Switzerland, on April 26, 2023. Since I didn'...t have any luggage and I live in Balıkesir, I planned my transportation assuming I wouldn't need to visit the check-in counter. However, I couldn't complete the check-in process vi...

Turkish Airlines Rejected My Refund Despite the Proof

On February 4, 2023, I purchased two round-trip tickets (Brussels-Istanbul and Istanbul-Kahramanmaraş); however, due to ...weather conditions, only the Istanbul flight took place, and the tickets were canceled. I have contacted Turkish Airlines over 20 times, explaining the situation and filling out th...
Turkish Airlines Seat Selection Issue for Istanbul-NY Flight
I purchased a ticket with reservation code UD8RXT for a flight from Istanbul to NY on September 5th and a return flight ...from Boston to Istanbul on September 16th on January 14th. Later, on February 27th, I selected seats and made the payments. Since we are traveling as a group of four, we chose two ...
Check-in Issue with Adjacent Seats on Turkish Airlines Flight TK2433

On August 19, 2023, I had 3 tickets for flight TK2433 from Antalya to Istanbul with my spouse and child. Despite our ele...ctronic ticket numbers being sequential, when I attempted to check in the day before, the system assigned my child and me adjacent seats but placed my spouse in a different seat, e...
Turkish Airlines Flight Booking Issue and Overbooking Stress
Turkish Airlines tickets have turned into a black market. While traveling to Istanbul, I was asked if I would take the n...ext flight for €50. I agreed and waited, but they gave the seat to someone else at the last moment. I didn't receive any money and experienced a lot of stress. The real issue was o...
Turkish Airlines Seating Issues and Unresolved Complaints
Turkish Airlines has consistently caused inconvenience for its customers. Just five days ago, I bought tickets for my mo...ther, sister, and nephew, chose their seats, and paid for them. However, the system only processed my mother's payment, allowing me to select seats and complete the transaction on ...