iPhone 17 Pro Max Orange Frame Discoloration Rejected by Apple

iPhone 17 Pro Max Orange Frame Discoloration Rejected by Apple
iPhone 17 Pro Max Orange Frame Discoloration Rejected by Apple
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May 14, 8:25 pm
4

I purchased an iPhone 17 Pro Max in orange color with Turkey warranty from Media Markt Sakarya / Serdivan branch. I paid a total of ₺140,097 for the device. Despite paying such a high amount for a brand-new phone, a very noticeable color/coating defect appeared on the upper-right part of the frame within a short period of time. The orange area has visibly changed into a different shade, turning into pinkish tones. There is absolutely no impact, drop, dent, crack, scratch, liquid contact, or chemical contact on the device. A case was put on the phone at the store on the day I purchased it, and I have used it with the same case ever since. I noticed this defect only when I removed the case for the first time. For this reason, I absolutely do not accept this issue being considered user error. When I contacted Apple Customer Support, I was told that this color/coating defect is not covered under warranty and that I would have to pay a fee if any action is taken. This approach has seriously victimized me. I find it unfair to ask me to pay for a frame/coating issue that is not user-related and occurred without any impact, damage, or chemical contact. It is also clearly seen that many users with the same model and the same orange color device have shared similar complaints about color fading, pink discoloration, and coating defects. If so many people are experiencing the same problem with the same model and color, it is not reasonable to treat this as user error. I believe this is a manufacturing, material, or coating-related defect. Apple has been a brand I have trusted and used for many years. However, seeing that Apple does not stand behind its product in this process has been a major disappointment for me. It is already unacceptable for a brand-new device worth around ₺140,000 to have such a problem in a short period of time, and on top of that, being told that it is out of warranty and that I must pay a fee makes the situation even more unfair for the consumer. Money is not earned easily. I bought this phone to use it as a flawless, durable, and long-lasting device. I do not accept a defect that is not caused by the user being placed on the consumer. Apple’s indifference to its customers’ grievances and its failure to stand behind its product have seriously damaged my trust in the brand. My request is clear: I do not want a paid repair. I request that my device be replaced with a defect-free new device of the same model and the same color. If replacement is not possible, I request a full refund of the amount I paid, without any deduction. If I do not receive a fair and permanent solution regarding this issue, I will never choose Apple again, even though I have been an Apple user for many years. I also state that I will use all my legal rights, including applying to the Consumer Arbitration Committee.

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