Ziraat Bankası Switch Troy To Visa Mastercard

Hello, ı'm looking for assistance on changing my Ziraat Troy card to a Visa/Credit card. Would it be good to visit the office where ı have opened my account for assistance with this process? Any advice would help me to change my card. Thank you in advanced
Gelişme
I received an email from Ziraat bank that said my Troy card has been changed to Visa card and after that, my card got stock in Ziraat ATM. I can't speak turkish and i would like to know what should ı do next?
Değerli Müşterimiz, iletmiş olduğunuz bildiriminiz Bankamıza ulaşmıştır. Bankamızda kayıtlı iletişim bilgileriniz üzerinden en kısa sürede tarafınıza bilgi verilecektir. Saygılarımızla, T.C Ziraat Bankası A.Ş.
Thanks a million Ziraat! For the very fast response, ı received an email from you that my Troy card has been changed to Visa, do ı have to GO to the office to GET my new card? Can ı GO today?
@Ziraat Bankası any comments on that?
Thanks



