I purchased a pair of fabric trousers from H&M in July of last year and have experienced serious quality issues with the... product. After using the pants only a limited number of times, I stored them away during the winter season. When I later inspected them again, I discovered that the fabric around
Approximately one month ago, I purchased three boys’ T-shirts from the H&M store located in Istanbul Piazza Mall. I rece...ntly washed the shirts for the first time at 30°C, strictly following the care instructions provided on the garments. However, immediately after the wash, the seams began to come a
Today, I visited the H&M store located in Ankara CEPA Shopping Mall to shop for clothing. While browsing the store, I wa...nted to use the fitting rooms to try on several items before making a purchase. However, when I went to the fitting room area, I found that the fitting rooms were closed. I approa
I experienced a serious issue with an order I placed through H&M’s official website last week. After waiting a long time... for a particular bikini top to come back in stock, I immediately placed my order when it became available. However, when my package arrived today, I discovered that the bikini to
I purchased a pair of shoes from the H&M online store, and the order was delivered to me on June 1. After trying the sho...es on at home, I realized that the size was not suitable for me. Because of this, I initiated a return and shipped the item back on June 4. The shoes were never worn outside. I on
I am writing regarding my online order number 66711683003 from H&M, for which I still have not received my refund despit...e the return being confirmed as received. I registered the return on 22 May 2026 and dropped it off at UPS, and on 27 May I received an email from H&M stating that my return had ar
On March 16, 2026, I purchased a green trench coat through the H&M mobile app. When the product arrived, I noticed visib...le tears, stains, and poorly stitched, uneven pockets. Despite the product being clearly defective, my return requests were rejected twice, and the item was sent back to me each ti
On December 9, 2026, I purchased a pair of pants from the H&M store located on the ground floor of Bodrum Midtown Mall. ...After normal use and washing the item only twice, a noticeable discoloration appeared in the form of a long vertical line on one side of the pants, making the product clearly defec
I used a gift card I received from an in-store return at the H&M Akasya Mall location in Istanbul for an online purchase.... Later, I returned the product I bought online, and I was told that the refund amount had been reloaded onto the same gift card. However, when I originally received the gift card
H&M offers discount coupons in exchange for clothing recycling, but my coupons were deleted before their expiration date.... Additionally, on one occasion, I dropped off clothes at the store, but no coupon was added to my account. I reported this issue to customer service, but I still have not receive
In April 2026, I ordered a 5-pack of jersey leggings from the H&M online store. However, when the package arrived, it on...ly contained 3 pairs instead of 5. I contacted customer service, and they told me they could only offer a 20% discount. If I wanted to repurchase the missing 2 items, the discount
On February 13, I purchased a jacket from the H&M store at Konya Kulesite Mall. Even though I wore it only once, the fab...ric became noticeably thin and showed clear signs of deformation. Experiencing this kind of damage after such a short period of time has seriously disappointed me in terms of produ
On 16 February 2026 at around 12:17 PM, I placed an order for men’s jeans through the H&M website, using my H&M account ...registered with the email address nunfelahma***@gmail.com. I selected delivery to Khatla, Commissionerate of Excise and Narcotics, Aizawl, Mizoram, India, and completed the payment
On February 3, 2026 at 12:38 AM, unauthorized online transactions were carried out using my Garanti Bank credit card wit...hout my knowledge. A total of approximately $160 USD was spent in three separate transactions through H&M, even though I did not place any order and I have no information about how
I purchased a ski suit from H&M’s official website and paid approximately $233 for it. Because ski suits are usually tig...ht-fitting, I intentionally ordered a size Large, but when the product arrived, it was larger than expected. The item was delivered to me on January 16, and I handed it over to the
On December 30, I purchased a sweater from the H&M Istanbul Ataşehir İçerenköy City’s store as a New Year’s gift for my ...son. My son never wore the item, and when he said that the turtleneck part was uncomfortable, I took the sweater back to the store on December 14 to exchange it for another product
The dress from my H&M online order, #73393774481, was delivered to me yesterday. When I opened the package, I saw that t...he dress was in extremely poor condition. The item was visibly fuzzy, covered with lots of hairs, and it smelled strongly of an unpleasant perfume. Seeing the product in this state
On 17 December, I placed an online order on the H&M website in France. The payment of €59.99 was successfully taken from... my account, and I have a bank transaction reference of #3239840455 for this purchase. However, no order was created on my H&M account and there is no order visible on H&M’s side a
On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official w...ebsite. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any c
On December 1, 2025, I ordered a 2-pack zippered baby jumpsuit pajama set for my baby from H&M’s online store in size 62... (2–4 months) and Pink/Hearts color at the discounted price of $18. The app stated that the product would be shipped within 5–8 business days, but despite this, my order status rem
On December 15, 2025, at around 2:00 PM, I tried to make a purchase through the H&M app using my Yapı Kredi bank card. E...ven though the payment screen showed the transaction as approved, no order number was created. Despite this, my card was charged twice—one charge of approximately $100 and another
On December 14, 2025, at around 10:08 PM, I placed an order for a pair of sweatpants through the H&M mobile app for appr...oximately $20. Although the payment was successfully charged to my card, no order appears in the “My Orders” section of the app. The transaction and payment are clearly visible in
About two months ago, I purchased a sweater from the H&M store at Mall of Istanbul. Even though I have only worn the ite...m twice, the sweater quickly started to pill heavily all over and became unusable in a very short time. When I took the product back to the store, I was told that they couldn’t he
On November 28, 2024, I purchased an anthracite-colored jacket with the label “Thermo” from H&M’s online store. Even tho...ugh I wore the jacket no more than five times, noticeable color fading appeared in multiple areas. I never washed the jacket or subjected it to any special treatment; I only wore i
H&M, also known as Hennes & Mauritz AB, is a multinational fashion retailer based in Sweden. The company is renowned for offering trendy and affordable clothing, accessories, and home products for men, women, and children. Their collections encompass a wide array of clothing items, including dresses, tops, pants, jackets, and more. Additionally, they offer a variety of accessories like shoes, bags, hats, and jewelry to complement their clothing selections. Moreover, H&M has an H&M Home line that features stylish home furnishings, decor, and textiles, enabling customers to add a fashionable touch to their living spaces.
H&M operates in numerous countries across the globe. H&M's physical stores are located in numerous countries, making them accessible to customers worldwide. Additionally, they offer online services enabling customers to experience through their website and mobile app anytime during the day.
