I sent my DJI Flip Combo drone to service after it suffered severe damage on June 25 when it crashed due to completely l...osing control during flight. The device sustained broken parts and cracks on the body. Despite this, the service center rejected the product under warranty by simply stating “user
I purchased my Karfo Karacasulu-authorized DJI Mini 4 Pro drone in December 2024, specifically choosing it over more aff...ordable alternatives because I trusted Karfo Karacasulu’s warranty coverage and after-sales service quality. I paid extra for this assurance. Throughout the time I used the product
I own a DJI Lito X1 drone that I purchased from Vatan Bilgisayar, with the invoice issued in my name. After resetting my... phone to factory settings, my device became software-locked to an old masked email address that I no longer have access to due to Apple’s “Hide My Email / Private Relay” infrastru
On June 25, 2026, I purchased a DJI Neo 2 Motion Fly More Combo drone from Vatan Bilgisayar. The following day, on June ...26, 2026, during my first flight, the device’s obstacle detection sensors failed to function properly. Because it did not detect the obstacle in front of it, the drone crashed, and
On July 12, 2026, I purchased a DJI Osmo Action 5 Pro from the Media Markt Çorum central branch. When I got home that ev...ening, I tested the product by recording video in 4K 120 FPS mode for about 15–20 minutes. During this short use, I noticed the device was heating up to an uncomfortable degree, mo
On June 17, 2026, I purchased a DJI Neo Fly More Combo drone from the Media Markt store at Panora AVM. One of the three ...batteries that came in the box turned out to be defective right from the very first day. While this battery fits into the charging unit without any problem, it doesn't physically l
The DJI Osmo Pocket 3 I bought from abroad with great excitement in April caused one of the biggest disappointments of m...y life. I merely touched the device's screen, and with no warning or confirmation prompt whatsoever, it instantly formatted the SD card and erased all the data on it. Without even
I want to share the situation and the hardship I've experienced regarding my DJI Neo device, which was referred to the K...aracasulu authorized service center. I purchased my DJI Neo device on 06/19/2026 from the BİM Birleşik Mağazalar A.Ş. Gümüşhane Hasanbey branch. I carefully reviewed the product's
"I solved my problem not through this site but by emailing DJI support team. DJI doesn't see the complaints on this site. Don't waste your time writing here, just email them directly. They arranged free shipping of the phone clamp by contacting Karacasulu. Also, when I called Karacasulu, they said they are just a technical service and couldn't do anything about this. After sending an email to DJI, they solved the issue. They really cared, I didn't expect DJI to be this attentive. We kept emailing back and forth and my problem was resolved."
On May 6, 2026, I purchased a DJI Mini 5 Pro Fly More Combo with the DJI RC 2 controller through the Vatan Bilgisayar we...bsite, with order number vtn2026000387368. During my very first use of the product, I trusted the autonomous flight and collision-avoidance sensor features that were specifically h
I purchased a DJI 4 model device through Hepsiburada. The screen on the controller malfunctioned, and since the product ...was still under warranty, I sent it to the Karacasulu Service Center in Istanbul for repair. The service center informed me that the product was purchased from abroad and therefore
At the beginning of October, I was flying my DJI Mini 4K drone under calm weather conditions and at a low altitude when ...the device suddenly lost signal. According to the technical specifications in the user manual, the drone should have automatically returned to its takeoff point in case of signal l
"It has been replaced with a new one. The issue has been resolved."
I purchased a DJI Mini 5 Pro drone approximately one week ago, which I was using for commercial purposes. However, the d...evice crashed on its own without any user error. The incident occurred in Adana. Despite the fact that the drone was only four days old and still under warranty, the service center
I purchased my DJI Mini 4K drone through Trendyol. I had been using it without any issues for a while, but recently, I s...tarted experiencing a connection problem between the controller and the drone. To fix the issue, I performed a software update, but now the device cannot connect at all, and I am u
I purchased a DJI Air 3S Combo drone from Media Markt as an outlet product. I was informed that the device had never bee...n used, and that only the warranty period had started early. However, during my very first flight, without any impact, collision, or misuse, the drone suddenly lost control and des
For the past two days, my DJI Neo drone has been experiencing serious connection problems. Despite having the Return-to-...Home (RTH) function properly set up, the drone gives a “Cannot Return to Location” error mid-flight and starts drifting away as if it’s lost its GPS signal. It’s happened multiple
While flying my DJI Mini 4K drone, it suddenly lost all connection with the remote controller without warning. Shockingl...y, the Return-to-Home (RTH) function, which is supposed to activate in these situations, didn’t work either. The drone was only about 30 meters away—how can a product from a global
Hello DJI, I’m a user of the DJI Mini 4 Pro, and I experienced a serious issue while filming in ActiveTrack mode. Mid-fl...ight, the drone suddenly lost connection, and instead of executing a stable return-to-home, it veered uncontrollably to the right, flew toward a wooded area, and eventually crashed
I was flying my DJI Avata when it suddenly lost control, despite me actively piloting it. Without warning, it veered off... its intended path and got stuck next to a window, where it began spinning at maximum thrust. The sound it produced was unbearable—easily reaching around 200 dB, which was both dan
I purchased a DJI Avata 2 drone from Vatan Bilgisayar, and during normal flight, the device suddenly lost control and cr...ashed—without any user error. It took a minor impact, but that was enough to cause the drone to completely shut down. Since then, it won’t turn on at all. I sent the drone to se
I purchased the DJI Action 5 Pro action camera on April 15, 2025, and according to the product listing, the box was supp...osed to include the Osmo Action 1.5m Extension Rod Kit (tripod). However, when I opened the package, the tripod was missing. I bought the camera with great excitement, but without
I’m currently having a serious issue with my DJI RC N3 controller. The up/down (vertical) control stick isn’t working as... it should because the screw inside the mechanism has loosened. As a result, when I push the stick up, the drone only responds at about 80% power, making vertical lift slow and inc
I’m experiencing a major issue with my DJI RS 3 Mini gimbal—it simply won’t start properly. When I power it on, the DJI ...logo appears and stays frozen. The main menu never loads, and I can’t interact with any functions. It’s completely stuck. I’ve tried everything I can think of: charging it, attemp
