I purchased a DJI 4 model device through Hepsiburada. The screen on the controller malfunctioned, and since the product ...was still under warranty, I sent it to the Karacasulu Service Center in Istanbul for repair. The service center informed me that the product was purchased from abroad and therefore
At the beginning of October, I was flying my DJI Mini 4K drone under calm weather conditions and at a low altitude when ...the device suddenly lost signal. According to the technical specifications in the user manual, the drone should have automatically returned to its takeoff point in case of signal l
"It has been replaced with a new one. The issue has been resolved."
I purchased a DJI Mini 5 Pro drone approximately one week ago, which I was using for commercial purposes. However, the d...evice crashed on its own without any user error. The incident occurred in Adana. Despite the fact that the drone was only four days old and still under warranty, the service center
I purchased my DJI Mini 4K drone through Trendyol. I had been using it without any issues for a while, but recently, I s...tarted experiencing a connection problem between the controller and the drone. To fix the issue, I performed a software update, but now the device cannot connect at all, and I am u
I purchased a DJI Air 3S Combo drone from Media Markt as an outlet product. I was informed that the device had never bee...n used, and that only the warranty period had started early. However, during my very first flight, without any impact, collision, or misuse, the drone suddenly lost control and des
For the past two days, my DJI Neo drone has been experiencing serious connection problems. Despite having the Return-to-...Home (RTH) function properly set up, the drone gives a “Cannot Return to Location” error mid-flight and starts drifting away as if it’s lost its GPS signal. It’s happened multiple
While flying my DJI Mini 4K drone, it suddenly lost all connection with the remote controller without warning. Shockingl...y, the Return-to-Home (RTH) function, which is supposed to activate in these situations, didn’t work either. The drone was only about 30 meters away—how can a product from a global
Hello DJI, I’m a user of the DJI Mini 4 Pro, and I experienced a serious issue while filming in ActiveTrack mode. Mid-fl...ight, the drone suddenly lost connection, and instead of executing a stable return-to-home, it veered uncontrollably to the right, flew toward a wooded area, and eventually crashed
I was flying my DJI Avata when it suddenly lost control, despite me actively piloting it. Without warning, it veered off... its intended path and got stuck next to a window, where it began spinning at maximum thrust. The sound it produced was unbearable—easily reaching around 200 dB, which was both dan
I purchased a DJI Avata 2 drone from Vatan Bilgisayar, and during normal flight, the device suddenly lost control and cr...ashed—without any user error. It took a minor impact, but that was enough to cause the drone to completely shut down. Since then, it won’t turn on at all. I sent the drone to se
I purchased the DJI Action 5 Pro action camera on April 15, 2025, and according to the product listing, the box was supp...osed to include the Osmo Action 1.5m Extension Rod Kit (tripod). However, when I opened the package, the tripod was missing. I bought the camera with great excitement, but without
I’m experiencing a major issue with my DJI RS 3 Mini gimbal—it simply won’t start properly. When I power it on, the DJI ...logo appears and stays frozen. The main menu never loads, and I can’t interact with any functions. It’s completely stuck. I’ve tried everything I can think of: charging it, attemp
I purchased the DJI Mic 1 and unfortunately lost the Lightning adapter that comes with it. Since then, I’ve been trying ...to find a way to replace it, but I can’t buy it anywhere online—not on your website, not through any authorized reseller, not even third-party platforms. It’s as if DJI doesn’t off
I recently purchased the DJI Mini 3 Pro, and one of the main reasons I chose this model was for its ActiveTrack (Follow ...Me) feature. However, the feature doesn’t work at all. After doing some research, I’ve learned that this is a known issue affecting many users, and seems to be a chronic flaw in th
I’m concerned about the unexpected behavior of my DJI Neo drone. On two separate occasions, the drone completely lost co...ntrol and suddenly accelerated at an alarming speed, veering sharply to the front and side—without any input from me. Thankfully, it crashed into a soft patch of trees, or the outc
I’m incredibly disappointed with my DJI Mini 4 Pro. Despite configuring all settings correctly and enabling every availa...ble sensor, the drone completely lost control the moment it took off. It shot away at jet speed, without responding to my commands, and crashed about 200 meters away into a wall, b
"Thank you dji"
I recently purchased the DJI Osmo Mic Mini 2 to use with my iPhone 13 Pro Max for social media content creation. Since I... wanted the best quality, I invested in this microphone. However, despite its great design, I can’t use it at all. When connecting via Bluetooth, the microphone does not override
"DJI got in touch and said they would solve the problem, for now I am satisfied."
I purchased a DJI Osmo Action camera, and after the warranty expired, the screen accidentally broke due to a drop. I imm...ediately contacted DJI customer service, requesting a paid or free repair service for the screen replacement. To my surprise, I was informed that no repair or replacement parts ar
On January 30, 2025, I purchased a DJI Mini 4 Pro Combo drone from Media Markt Marmara Park. On February 1, 2025, I took... it to Şile for a test flight. Before flying, I ensured all firmware updates were completed on January 31, 2025, at Mimaroba Beach. During the first test, the tracking mode didn’t