Hello MLBB Team, I am writing to share my concerns about the current matchmaking system in Mobile Legends: Bang Bang on ...Android. For about a year now, I have been losing almost every match and only win one or two occasionally. Many matches feel very unbalanced because I am frequently matched with te
For about two months, I have been experiencing issues with both account balancing and purchasing in the game Mobile Lege...nds: Bang Bang. When I enter the game, whenever I play well, the system constantly matches me with lower-level or inappropriate players as teammates or opponents, which ruins the g
I have lost all enthusiasm for Mobile Legends due to a matchmaking issue I have been experiencing for about 3 months. Th...e game constantly places me on the same team with players who do not know how to play, do not play as a team, and completely ruin the game's balance, and this situation has become
I put consistent effort into the MLBB x Jujutsu Kaisen event in Mobile Legends for about 1 month, taking advantage of th...e daily 50% discount every single day. Throughout the event, I accumulated points and ended up at 1,143 points toward the end. When I logged into the game on the final day to use
On September 12, 2026, at around 3:43 AM, I purchased 1,041 Mobile Legends diamonds on Hızlıpin by paying 396 TL with my... credit card. However, after the purchase completed, only 133 diamonds were credited to my account. Despite the massive discrepancy between the amount of diamonds promised for the
I have been playing Mobile Legends for many years, nearly 10 years. While I did not experience as many problems in the p...ast, the matchmaking system introduced in recent updates has rendered the game completely unplayable. Even though I perform well, the system operates so imbalancely that instead of
As a long-time Mobile Legends: Bang Bang player, I am filing a complaint regarding your matchmaking system. For about 5 ...months, regardless of the rank, I am constantly matched with bots, especially in ranked matches. Even in Mythic rank, the system places bots in my matches, despite there being plen
On September 9, 2026, at around 1:03 AM, I purchased diamonds for the game Mobile Legends from the website Hizlipin for ...396.78 TL. I selected a package options in-game ranging from 133 to 1,041 diamonds, but only 88 diamonds were credited to my account. As soon as I noticed the issue, I contacted H
In Mobile Legends, I have been facing a seriously unfair matchmaking system in ranked mode for a long time. While enteri...ng matches with incomplete or incompatible team compositions, a much more balanced and coordinated team is placed on the opponent's side, making the game completely unplayable. Es
I have been experiencing a serious login and account recovery problem in Mo...bile Legends: Bang Bang with my account since February 26, 2025. My player
I am writing regarding my Mobile Legends: Bang Bang account, with in‑game ID 370424262(9692), which has been hacked. My ...iPhone was reset remotely and, after this incident, the email address linked to my game account was changed without my permission. As a result, I can no longer access my account. I
I purchased a Mobile Legends top up from Kupikod using my card one day ago, but the balance has still not been added to ...my game account. The payment was successfully taken from my card, yet there has been no reflection of the purchased balance in Mobile Legends. After realizing this, I contacted Kup
On May 26, I made a payment of approximately $41 through Epinland for Mobile Legends: Bang Bang (MLBB). However, I accid...entally completed the transaction for the wrong game, and because an incorrect game ID was entered, the diamonds were credited to a different game account. As soon as I realized t
I have been experiencing unfair matchmaking issues in Mobile Legends: Bang Bang for a long time. Nearly every day, I fin...d myself stuck in a frustrating pattern where I lose five matches in a row and then win only one. This cycle repeats consistently, making it extremely difficult to progress in the
My Mobile Legends account has been my personal and active account since approximately 2016. Today, my account was stolen... through a VK account that had been linked as a third-party login method. As a result, I no longer have secure access to my account. My server information is 12526776 (4009), and t
I am a long-time Mobile Legends: Bang Bang player who has spent years investing both time and a significant amount of mo...ney into this game. Unfortunately, I feel that the game no longer values its veteran players, despite continuing to generate revenue from us. This has become increasingly frustrati
I have been a Mobile Legends: Bang Bang player for many years. However, I lost access to my account because the email ad...dress linked to it was permanently deleted years ago. Although I am the legitimate owner of the account, I have been unable to recover it through Mobile Legends' account recovery s
I have been unable to access my long-time Mobile Legends account. I took a break from the game for a while, and during t...hat period I also lost access to the email address linked to the account. Eventually, I successfully recovered the email account and attempted to log back into Mobile Legends. Howe
I am experiencing an issue with the damage bot while playing Mobile Legends: Bang Bang on my Android device. Whenever I ...enter a Training Match from the hero trial screen, the damage bot does not behave as intended. Instead of functioning normally, it continuously spins around in circles near the bas
In the game Mobile Legends: Bang Bang, I received a Star Membership as a compensation reward on my account. However, eve...n though I complete all of the tasks included in the Star Membership, the membership level does not increase at all and remains permanently stuck at level 30. This issue has been
In Mobile Legends: Bang Bang, when I logged into the game approximately 4 days ago using my account named “kaldırım taşı...,” I never received the compensation reward that was supposed to be given. The reward that was promised in exchange for logging into the game was never credited to my account. Aft
In Tide Siege, the card selection system keeps bugging during matches. After every boss dies, the three card choices app...ear for only a split second and then instantly disappear before I even have a chance to select one myself. As a result, the game automatically chooses a random card without any in
For the past 3 days, I have been unable to access my Mobile Legends: Bang Bang account owned by Moonton. I no longer hav...e access to the email address connected to my account, although I still have access to my phone number. Despite this, whenever I try to log in, the verification codes are constantl
Mobile Legends has started ruining many parts of the game experience lately. Even in matches where we play well and perf...orm successfully, the system still gives unnecessary credit score penalties that push players backward. There seems to be no proper technical team and no real customer service wher
Mobile Legends: Bang Bang (MLBB) is a multiplayer online battle arena (MOBA) game developed and published by MOONTON, a game development company associated with Shanghai Moonton Technology Co., Ltd. Launched in 2016, the game allows players worldwide to compete in team-based battles, choose from a large roster of heroes, and participate in ranked matches, seasonal events, and special collaborations.
Official Website: https://www.mobilelegends.com/
Customer Support Email: [email protected]
Additional Developer Support Email: [email protected]
Phone Number: +86 21 6605 2836 (listed in Google Play developer information).
Players can contact customer service through the in-game Customer Service or Contact Us feature. For account recovery, payment disputes, purchase problems, or technical issues, users should provide their game ID, server information, and relevant screenshots when available.
Mobile Legends: Bang Bang operates in the mobile gaming and digital entertainment industry. The game is free to download and play, with optional in-game purchases for cosmetic items and other digital content.
Player feedback includes complaints about matchmaking, account access, in-game purchases, connectivity, and customer support. Common issues reported by players include:
Have you experienced an account ban, a missing purchase, matchmaking problems, or another issue with Mobile Legends: Bang Bang? Share your experience on Xolvie to explain what happened, raise awareness of recurring problems, and help other players make informed decisions.
