On August 22, my H&M mobile app account was suddenly closed without my consent. I received no warning or explanation prior to the closure. At the time, I had an active order worth $31, and after receiving the product, I wanted to return it. However, since my account was deleted, I was unable to process the return.
I contacted H&M customer service, but they were unable to reactivate my account. Because my order number was no longer accessible, my return request couldn’t be processed. I even provided the email address and phone number I used when placing the order, yet no solution was offered.
I live in Balıkesir, Bandırma, and I’m requesting that my consumer rights be upheld by allowing me to return the product and receive my refund. I expect this issue to be resolved promptly.
My H&M account, which I’ve been using since 2017, was suddenly closed without my request or consent. All of my saved orders, points, and account information have also been deleted. I contacted H&M customer service first by email and then by phone, but I was told, “We can’t provide any information,”...
On August 24, 2025, around 1:15 PM, my H&M mobile app account was closed for security reasons without any warning or notification. When I realized I couldn't log in, I tried changing my password several times without success. I then requested a password change, but I didn't receive an email, and I c...
My H&M membership account, which I have actively used for years, was suddenly closed about a week ago without any explanation or prior notice. My account included Plus Member status, reward points from past purchases, and benefits such as free shipping. Although I was told that the closure was due t...
I made a purchase from the mobile application of the H&M store on 07/05/2023, there was an error and my order did not enter the system. When I bought the products for the second time, the order was fulfilled and the products arrived. However, although the order was not created in the first transacti...
On August 21, my H&M online account (a********@hotmail.com) was suspended after several incorrect password attempts, and I received an email notifying me about it. However, I never received a password reset email. When I contacted H&M customer service online today (September 8), I was told that my a...
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