On September 25, 2025, I placed an order (#10540659782) for a black pajama set with a shirt and shorts from the H&M store on Trendyol, totaling $46. I purchased it as a gift, so receiving it on time was very important to me. However, my order still hasn’t been shipped. All my other orders placed at the same time have already been dispatched, yet there has been no progress with this one.
I contacted both H&M and Trendyol customer service multiple times, but I only received automated responses and no real assistance. When I followed up again, I was told, “Your order will be shipped soon, have a nice day.” However, there has still been no update or movement in the shipping process.
I request that my order be shipped immediately and that this issue be resolved as soon as possible.
I put in an order with H&M (Order No: 66926457651) six days ago and haven't heard anything about it since. The item still hasn't been shipped. I didn't think a well-known name would be this slow. Even worse than having to wait is not being able to get in touch with anyone—no emails, tracking updates...
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund. When I placed the order, the estimated delivery time was 2–...
On July 31, 2025, I placed an order for a men’s jersey from the H&M online store for $36 (Order No: 69873314711). After receiving the item, I decided to return it and shipped it back to H&M via Yurtiçi Kargo on August 29, 2025, using the tracking code 191376881737. However, the brand later claimed ...
I received my H&M order 4–5 days ago, but the order status still shows as "In Transit" on the app, preventing me from initiating a return. Each day I try, only to find the return option unavailable because the app insists the item hasn’t been delivered yet. This delay is pushing me closer to the ret...
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