On September 7, 2026, I purchased an eSIM through Mobimatter that included the “West Balkans 8 GB” package. My order num...ber appears in the app as “mm-2361*****.” I paid approximately $20.99 for the purchase. However, immediately after making the payment, I encountered a KYC verification error, and I
On July 6, I purchased an eSIM through MobiMatter for use in Mongolia with my Turkcell line. I followed all of the insta...llation steps correctly, and although the eSIM appeared to be active, it never worked. I could not connect to a mobile network and was unable to use the service at all. I tried to
On July 4, 2026, I purchased the “EuConnect Unlimited 5 Days” international data package for an Airalo eSIM through the ...MobiMatter app. A payment of approximately $14 was charged on the same day, appearing on my statement as a Dubai, UAE transaction. I purchased this package to use in Greece starti
On June 8, 2026, I purchased a 10 GB eSIM through MobiMatter to use in Moscow. I had previously purchased eSIMs from the... same company for use in other countries and had used them without any problems, so I chose MobiMatter again. I successfully activated the eSIM before my trip, but when I arrived
Starting on June 19, I purchased a 30-day Europe eSIM package through MobiMatter. I bought this plan specifically to use... on Chios Island, but the service barely worked there. I was only able to connect to the internet for a few minutes in certain locations, which made me believe the problem was with
On June 16, 2026, before my son traveled to the United States, he purchased a 15 GB U.S. data package through the MobiMa...tter app. We paid $12 for the package using our credit card. When he arrived in Chicago, we tried multiple times to activate and use the package by following all of the provided i
Approximately one day ago, I purchased a package through MobiMatter for $69. I paid using my credit/debit card, and alth...ough the payment was successfully charged to my card, the package I purchased has never appeared in my account. When I log into my account, I do not receive any error message. I a
On April 14, 2026, I purchased an eSIM line from My Tsim Tech for my iPhone 16e. Four days later, when I traveled abroad..., I first tried to use the line in Indonesia through Vodafone and then in Malaysia, but I was unable to connect to any network and could not use the eSIM at all. I contacted My Ts
On May 6, I purchased a 7-day, 500 GB internet package through MobiMatter for use in Montenegro on the M network. I paid... $20.99 by credit card. The package was supposed to activate immediately after purchase, but it never became active and I could not access the internet. The email I received state
I purchased an eSIM package through MobiMatter to use in Baku, Azerbaijan. I completed the purchase approximately 8 hour...s before my arrival, but when I reached Baku, the eSIM never activated. While trying to install it on my phone, I received an “invalid QR code” error. I then requested a new QR cod
On April 17, I purchased a 25 GB eSIM internet package through MobiMatter for use in Montenegro, paying approximately $2...2. Even though I was using an iPhone 17 Pro Max, I repeatedly received “wrong code” and “invalid code” errors during the eSIM installation process and was completely unable to acti
Today, I purchased an eSIM through Mobimatter for my Samsung S24 device. Although the activation screen shows the eSIM a...s active, I am unable to use the line. It constantly gives an error and displays a message saying, “Contact your network provider.” Despite this warning, I attempted to reach both
I purchased internet twice on the Mobimatter app to use in Karabakh, but unfortunately, even though I loaded the line, I... was not able to use it. I ended up completely inconvenienced and will no longer use the app. There is no way to get support, everything is in English, and my money was wasted.
On August 17, 2025, I purchased a 30-day 7 GB eSIM package from Mobimatter for $8.49 (Order #: mm-12852989). I complete...d the purchase in Greece using my iPhone 15. However, when I scanned the QR code sent to me, I received an error message saying, “This code is no longer valid,” and my issue has re
I purchased 30-day eSIM packages of 5GB and 3GB through Mobimatter for use in Greece (Order No: mm-12626618). We tried i...nstalling the packages on both my phone (Redmi Note 14 Pro) and my spouse’s phone (iPhone 16 Pro Max). However, both devices displayed a “could not be installed” error, and we were
Between August 10 and 12, during my short trip to Greece, I purchased eSIMs three different times through Mobimatte (for... my Xiaomi Redmi Note 14 Pro and iPhone 16 Pro Max). However, despite following all the instructions exactly as directed, none of the eSIM installations worked, and I couldn’t use
I just paid to use the Mobimatter app on my iPhone. I downloaded the app to... use it in Bosnia and completed the purchase process. However, the app does
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I follo...wed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to r...esearch the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit
I purchased a MobiMatter eSIM package specifically for use across European countries, and the product page clearly state...d that Bosnia and Herzegovina was included in the coverage area. However, once I arrived in Bosnia, I couldn’t access the internet in any location—not in the city, not in rural are
On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment... and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately..., I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th
Today, I purchased an eSIM from MobiMatter, expecting it to work smoothly with my phone. However, after installing it, t...he eSIM returned an error and failed to activate. I immediately reached out to customer support for help. Instead of offering a full refund, the representative told me I could only
On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in F...rance on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the
