Today, I purchased an eSIM through Mobimatter for my Samsung S24 device. Although the activation screen shows the eSIM a...s active, I am unable to use the line. It constantly gives an error and displays a message saying, “Contact your network provider.” Despite this warning, I attempted to reach both
I purchased internet twice on the Mobimatter app to use in Karabakh, but unfortunately, even though I loaded the line, I... was not able to use it. I ended up completely inconvenienced and will no longer use the app. There is no way to get support, everything is in English, and my money was wasted.
On August 17, 2025, I purchased a 30-day 7 GB eSIM package from Mobimatter for $8.49 (Order #: mm-12852989). I complete...d the purchase in Greece using my iPhone 15. However, when I scanned the QR code sent to me, I received an error message saying, “This code is no longer valid,” and my issue has re
I purchased 30-day eSIM packages of 5GB and 3GB through Mobimatter for use in Greece (Order No: mm-12626618). We tried i...nstalling the packages on both my phone (Redmi Note 14 Pro) and my spouse’s phone (iPhone 16 Pro Max). However, both devices displayed a “could not be installed” error, and we were
Between August 10 and 12, during my short trip to Greece, I purchased eSIMs three different times through Mobimatte (for... my Xiaomi Redmi Note 14 Pro and iPhone 16 Pro Max). However, despite following all the instructions exactly as directed, none of the eSIM installations worked, and I couldn’t use
I just paid to use the Mobimatter app on my iPhone. I downloaded the app to... use it in Bosnia and completed the purchase process. However, the app does
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I follo...wed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to r...esearch the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit
I purchased a MobiMatter eSIM package specifically for use across European countries, and the product page clearly state...d that Bosnia and Herzegovina was included in the coverage area. However, once I arrived in Bosnia, I couldn’t access the internet in any location—not in the city, not in rural are
On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment... and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately..., I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th
Today, I purchased an eSIM from MobiMatter, expecting it to work smoothly with my phone. However, after installing it, t...he eSIM returned an error and failed to activate. I immediately reached out to customer support for help. Instead of offering a full refund, the representative told me I could only
On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in F...rance on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the
Before heading abroad, I purchased the "Europe USA 10+2 GB Free" plan from MobiMatter on March 28, 2025, with order numb...er mm-9315515. The plan was supposed to remain valid for several months. However, when I recently tried to use it in Budapest and Iceland—well within the expected validity period—I
On June 24, 2025, my daughter purchased a 15GB SIM card from MobiMatter for her upcoming trip across Europe. Unfortunate...ly, the SIM card could not be activated because it turned out to be incompatible with her phone. We followed all the steps provided in the setup instructions, but nothing worked.
"Thank you."
I purchased a 2GB Germany eSIM from Mobimatter, and it simply did not work. Despite following all the setup instructions... correctly and spending over four hours troubleshooting, I couldn’t get it to function. I tried everything—switching settings, restarting my phone, checking compatibility—but nothi
I purchased the "Singapore, Malaysia, and Thailand 30GB eSIM" from MobiMatter, expecting it to work seamlessly in Thaila...nd, as advertised. However, after activation, I discovered that the eSIM assigns a Hong Kong IP address, which causes unexpected restrictions – services like OpenAI and TikTok are
I purchased a Mobimatter eSIM for use in Germany, but it has not worked at all. Despite showing a 5G signal, I am unable... to access the internet. I’ve tried deleting and reinstalling the eSIM multiple times, but nothing has resolved the issue. To make matters worse, I haven’t been able to reach anyon
I purchased a 10GB Mobimatter eSIM for my iPhone 15 Pro Max, expecting it to work smoothly as promised. Before leaving T...urkey, I consulted my local carrier, and they assured me it would activate once I reached my destination. However, despite following all the steps and trying multiple times, the eS
I purchased an internet package from Mobimatter, but I can’t use it. I’m currently in Albania during a Balkan tour and c...ompletely stuck without connectivity. Despite activating travel mode and following all the instructions, the eSIM simply doesn’t work. This has left me in a difficult and frustrati
I followed all the necessary steps to activate my MobiMatter E-SIM, but it simply won’t activate. When I contacted custo...mer service, they completely ignored my issue and provided no real assistance. The QR code they gave me was faulty, and instead of acknowledging their mistake, they refused to take
I purchased the France 10GB internet package from MobiMatter, expecting a smooth activation. I scanned the QR code, but ...as soon as my internet connection dropped, the system logged me out. When I tried to scan the QR code again, it said invalid or failed—and now, I can’t activate my package at all.
For my Montenegro vacation, I purchased a 500GB + 500-minute eSIM package from Mobimatter. However, the eSIM never loade...d on my phone and kept showing error messages. In the app, it stated that the eSIM was purchased but not yet activated. When I contacted support, they replied that if the eSIM was
