I received my brand-new MG New HS on April 12, and from the very first day I have been experiencing a pulling issue. The car shifts into the next lane in about four seconds at 90 km/h, and the problem becomes even more noticeable at higher speeds. The issue is constant and seriously affects my driving safety.
I have gone to the Kocaeli Ekcan authorized service center multiple times because of this, but each time I was told there was no problem. I also contacted MG customer service, and although I was told that the service center would handle the issue, no solution has been offered and the problem still continues. I learned that another owner who bought the same vehicle around the same time had the issue resolved with a tire change. However, no change or corrective action has been taken on my vehicle.
My car is under warranty, and I request a detailed inspection and, if necessary, replacement of any parts or tires to permanently fix this issue. I expect an urgent solution for my safety. I have multiple videos showing the problem. The service already has the recordings, and the same issue exists in the test vehicle at the service. Customers who came to test drive also reported the same problem to the service.
I have been using my MG ZS EV for one year, and I have two major complaints regarding the vehicle's quality and service experience. 1️⃣ Steering Wheel Wear: I have been driving for 20 years, and this is the first time I have ever seen a steering wheel peel off in just one year. This is completely u...
In April 2023, I purchased an MG ZS EV from an authorized dealership, but I have faced numerous issues with the vehicle and poor service from both MG and Özkurlar service center. After delivery, I discovered that my car was actually a 2022 model, despite the sales documents stating it was a 2023 mo...
I bought a brand-new MG ZS in November 2023, expecting reliability. Yet, within the first year, I started experiencing serious transmission issues. The car had to be towed to the service center, where they claimed to have fixed it. Soon after, I noticed it leaking oil, and when I checked the dipstic...
I own a 2023 MG HS Luxury (registered in 2024). All services have been carried out at authorized MG service centers. However, around 65,000 km a serious noise started to come from the engine area. On 16.08.2025, I contacted roadside assistance and the next day took my car to Doğan Trend Basın Ekspre...
For about two months, coolant has been leaking from the water reservoir in the engine of my MG HS. I took the vehicle to the authorized MG service center in Diyarbakır. The service team said the part needed to be replaced, but it has not been supplied for more than a month. During this period, I was...
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