I Face Missing Order Issue on H&M App After Successful Payment

Esra
Esra
H&M
September 4, 2025 2:18 AM89

Through the H&M iOS app, I made a purchase totaling $86 during a sale. The payment was successfully processed using my credit card, but I’m unable to view the items I bought on the “My Orders” page. I placed the order about an hour ago, and I haven’t received any error messages during or after the transaction. I also tried logging out and back into the app, but the problem persists. Additionally, I tried contacting customer service by phone, but I couldn’t reach anyone.

I’m requesting that my order be completed and this issue resolved as soon as possible. My contact email for the order is e***********@hotmail.com**.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

My online H&M order hasn't been updated in days! How can I get more information about it?

34 Complaint

Similar Complaints

H&M Online Payment Processed, but No Order Created

Hilal
Hilal
H&M
February 15, 2025 8:43 PM187

I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was...

H&M Charged Me $88 for a Jacket but Didn’t Create an Order

Wtf
Wtf
H&M
September 18, 2025 8:57 PM52

On September 18, 2025, at 8:23 p.m., I tried to place an order for a jacket through the H&M mobile app (iPhone). I made ...

H&M Charged My Card but No Order Confirmed or Visible

Simay
Simay
H&M
November 30, 2024 8:44 PM184

Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken fro...

I Face Account Lockout on H&M App and Can’t Recover My Member Points

Sevda
Sevda
H&M
August 25, 2025 4:09 PM87

I haven’t been able to log into my H&M account through the app or website for the past five days. My account has been pe...