Ecco

The front of the shoes I bought from Ecco last year came apart. Because of this, I contacted Ecco via email, but they said it wasn’t covered under warranty since it wasn’t a manufacturing defect. I also spoke with customer service, and they said it was due to user error and that they couldn’t help. ...

On June 5, 2025, we tried to return a product we had purchased the previous day from the Ecco store within 24 hours. However, the store manager responded quite harshly, stating that they do not accept returns or exchanges and that this is the company’s policy. Due to the holiday, we contacted Ecco’s...

On 18/10/2024, I purchased the Ecco brand Espinho Magnet shoes with order number P111532833, and both shoes have faded. I contacted Ecco, and they asked me to send images of the product, saying they would review and get back to me. Two days later, they called and stated that there was no issue with ...

I purchased a pair of shoes for my wife on 2025 Valentine's Day in Istanbul Historia Mall as a gift. The sales representative told me lots of fancy words "Ecco is one of the best and always gives importance to the customer satisfaction" etc. However, I see that they told me a lie. Once my wife wore ...

The size 40 boots I bought from Ecco Vienna, trusting in their comfort and brand, and paying a high price, turned out to be smaller than standard European sizes and squeezed my feet unbearably. It was so bad that I couldn’t even walk after taking them off. I reported the issue to the company officia...

I recently purchased a pair of Ecco women’s sandals, expecting the same quality as my previous pair, which lasted five years without any issues. However, within less than a month of wearing this new pair, they have developed an unpleasant odor, which is highly unexpected, especially for open-toed sa...

We purchased two pairs of Ecco Gore-Tex shoes, advertised as waterproof, expecting quality and durability. However, both pairs developed tears in the fabric along the same spot within a short period. When we returned them to the store, they simply took photos without even examining the shoes in pers...

I purchased the Ecco Street 720 W in white, trusting in Ecco’s reputation for quality. Initially, I was thrilled with the leather and sole quality—it felt worth every penny. However, within a short time, the soles started yellowing, despite careful cleaning. When I visited the Samsun Piazza store to...

I recently purchased a pair of Ecco shoes, expecting top quality, especially given the high price. However, after wearing them, I developed severe blisters on my heels that left me unable to walk comfortably for days. Frustrated with the discomfort, I took the shoes back to the store, thinking there...

I purchased a pair of Ecco sandals from Via Port on August 5, expecting a comfortable, high-quality product. However, after just two days of wearing them, my foot health suffered significantly due to the sandals' poor design or materials. When I returned to the store to explain the issue, I was told...

I’ve been a loyal Ecco customer for years, exclusively wearing their shoes because of their comfortable soles. Even before Ecco was available in Turkey, I would order my pairs from Germany. However, my recent experience with two pairs of Ecco shoes has been incredibly disappointing. Both my gray and...

I purchased a pair of Ecco sandals specifically for vacation use, but after only three days of wear, they caused painful blisters on my feet. I am extremely dissatisfied and cannot imagine the condition of my feet if I wore them for a full week. While I’ve always appreciated the comfort of Ecco shoe...