On September 20, 2025, I placed an order through the H&M mobile app (Order No: 70879027591) and selected the installment payment option. However, when I checked my bank statement, I noticed that the payment had been processed as a single charge instead of installments.
I contacted both my bank and H&M customer service about the issue. The bank informed me that the transaction had been sent as a one-time payment by the merchant. When I reached out to H&M, they told me to speak with my bank and offered no resolution or explanation.
I would like to understand why the installment payment option didn’t work and request a clear explanation from H&M about whether this issue might happen again in future purchases.
On November 28, 2024, I placed an order on H&M’s website (Order No. 64464253851) using the 3-installment payment option. However, when I checked my bank account, I saw that the full amount was charged upfront. The website clearly displayed the installment option, and I relied on this feature while m...
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was created in my account. This is extremely frustrating because my money has already been taken, and I have no confirmation or tracking details. This is not the first time I’ve enco...
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