My online H&M order hasn't been updated in days! How can I get more information about it?

On 17 December, I placed an online order on the H&M website in France. The payment of €59.99 was successfully taken from my account, and I have a bank transaction reference of #3239840455 for this purchase. However, no order was created on my H&M account and there is no order visible on H&M’s side a...

On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official website. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any c...

On December 1, 2025, I ordered a 2-pack zippered baby jumpsuit pajama set for my baby from H&M’s online store in size 62 (2–4 months) and Pink/Hearts color at the discounted price of $18. The app stated that the product would be shipped within 5–8 business days, but despite this, my order status rem...

On December 14, 2025, at around 10:08 PM, I placed an order for a pair of sweatpants through the H&M mobile app for approximately $20. Although the payment was successfully charged to my card, no order appears in the “My Orders” section of the app. The transaction and payment are clearly visible in...

On September 25, 2025, I placed an order (#10540659782) for a black pajama set with a shirt and shorts from the H&M store on Trendyol, totaling $46. I purchased it as a gift, so receiving it on time was very important to me. However, my order still hasn’t been shipped. All my other orders placed at ...

On September 18, 2025, at 8:23 p.m., I tried to place an order for a jacket through the H&M mobile app (iPhone). I made the payment using my Papara card, and $88 was deducted from my account. However, even though the payment went through, the order was never processed in the system, and no order num...

Through the H&M iOS app, I made a purchase totaling $86 during a sale. The payment was successfully processed using my credit card, but I’m unable to view the items I bought on the “My Orders” page. I placed the order about an hour ago, and I haven’t received any error messages during or after the t...

I placed an order with H&M on July 19, 2025 (Order No: 69676330551), and yet here I am, seven days later, still waiting for it to arrive. What kind of delivery management is this? There has been zero communication, zero transparency, and absolutely no update on the status of my package. Is H&M play...

I placed an order on July 5th during H&M’s sale, expecting to receive my product within a reasonable time. However, it has now been 20 days and the item still hasn’t shipped. The order status continues to show “in preparation,” which is completely unacceptable at this point. I contacted H&M custome...

I ordered a denim jacket from H&M’s online store during a sale and was genuinely excited about the purchase. Ten days after placing the order, I was informed that the item was “out of stock” and that my order was canceled. However, to my surprise and disappointment, the exact same jacket was reliste...

Dear H&M Customer Service, I hope this message finds you well. I am writing to express my frustration regarding the recent experience I’ve had with both your mobile application and website. It appears that the H&M app no longer supports iPhone 7, which has made it impossible for me to use it effecti...

I placed an order on H&M’s official website on April 17, 2025, with order number 67611718571. Shortly after, I was notified that my order had been canceled due to product unavailability. However, when I immediately checked the site, the exact item in size 34 was still shown as in stock. Even more c...

I ordered the same item twice from the online store of H&M, but both orders were canceled on the grounds that the item was out of stock. However, when I checked the website, I saw that the same item is still available at a new, higher price. Despite placing the order two weeks ago, I received no inf...

I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund. When I placed the order, the estimated delivery time was 2–...

I put in an order with H&M (Order No: 66926457651) six days ago and haven't heard anything about it since. The item still hasn't been shipped. I didn't think a well-known name would be this slow. Even worse than having to wait is not being able to get in touch with anyone—no emails, tracking updates...

I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was created in my account. This is extremely frustrating because my money has already been taken, and I have no confirmation or tracking details. This is not the first time I’ve enco...

On October 29, 2024, I ordered several items through the H&M mobile app (Order No. 63591560051): Loose Fit T-shirt (1003662002005), Regular Fit Felt Overshirt (1227148001005), and Coolmax® Loose Fit T-shirt (0948441025005). The order was delivered via Yurtiçi Kargo on October 31. As the size of two ...

Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken from my bank. I cannot access my account, and I received no order confirmation or order number. Despite this, my money was withdrawn, and I am left without any updates on my purchase....

I am frustrated with H&M as my recent order (Order #63677494971) has been marked as "in transit" for 4-5 days even though I’ve already received it. Because the system incorrectly shows it as undelivered, I’m unable to initiate a return, and each passing day eats away at my return window. I’m unsure ...

I returned an item purchased online from H&M over a month ago, yet I haven’t received a refund or even an acknowledgment of the return. H&M blames the issue on their shipping partner, Yurtiçi Kargo, while Yurtiçi Kargo shifts the responsibility back to H&M. This back-and-forth has gone on for weeks,...

On September 22, 2024, I placed an order for a cardigan on H&M’s website. Although the payment was successfully deducted from my account, the order did not appear in my order history. When I contacted customer service, they told me they couldn’t help because they couldn’t see the order in their syst...

I received my H&M order 4–5 days ago, but the order status still shows as "In Transit" on the app, preventing me from initiating a return. Each day I try, only to find the return option unavailable because the app insists the item hasn’t been delivered yet. This delay is pushing me closer to the ret...

I used a gift card for an online purchase at H&M, but my order was canceled by H&M, and I haven’t received a refund. They keep telling me that I’ll get an email, but it’s been 10 days, and I’ve received nothing. I can’t even buy the items I want now. Despite contacting customer service, no one helps...