Guess charged ₺24,990 through @iyzico on October 31, 2025, but no order was created, and no refund has been issued since then. Despite multiple attempts to reach customer service, eight days have passed without any response or resolution. I kindly request that this issue be urgently reviewed and tha...
On October 7, I purchased a T-shirt and a tracksuit from Guess’s official website with order number ge08022336. After placing my order, I was informed that the tracksuit was out of stock and that a refund of ₺10,800 would be issued. However, the other items in my order are still shown as pending and...
On September 10, 2025, I placed an order for a bag, number GE07949496, on Guess's official website, paying ₺4,000 via credit card through iyzico. My order is still "pending" and hasn't been shipped yet. I tried to cancel my order before it shipped, but despite trying to contact customer service via ...
I bought a few more different Guess bags on the same date and used them with similar care. Although I had no problems with these other bags, only serious deformation occurred in this white bag. I did not use the product very often, I did not contact it with any chemical product and acted with cautio...
After just two uses, I began to see noticeable creases forming. I reached out to Guess via email, and they replied stating that the problem was caused by usage. I spent ₺9,000 on this bag, and it now appears wrinkled and of low quality. I was hoping for higher quality, particularly from such a reput...
On March 7, I placed an order for a trench coat on the Guess.eu.tr website. At the time of purchase, the delivery time was stated as 1-2 days. However, during my conversations with customer service on March 11 and today, they only apologized for the delay and repeated the same response: "Your order ...
The Guess shoes I purchased started peeling and tearing within just one week. I paid 4,200 ₺ for this product, but it turned out to be completely low quality, and the brand does not live up to its name. I expected durability and comfort for the price I paid, but instead, I received a product that ba...
I purchased a Guess bag, and within just 15 days, the stitching began unraveling, and the leather material showed significant wear and tear. This is completely unacceptable for a brand known for its supposed quality. I raised the issue with the company, but instead of offering a resolution, they fal...
I placed an order with Guess three days ago, and I’m still waiting for it to be shipped. Before purchasing, the site clearly stated that the order would be shipped by the next day, which influenced my decision to proceed. However, that promise has not been kept. When I contacted the seller for an u...
In November, I purchased a Guess bag from Boyner, but it was delivered in a completely unacceptable condition. The bag was placed in just a regular shopping bag, without a dust bag or any protective packaging. For the past month, I’ve been waiting for Boyner to send the missing dust bag, but no reso...
I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase? This lack of clear infor...
On November 30, I ordered two bags from the Guess website (tracking number: CU031341631DE). Since the items weren’t available in Turkey, they were shipped from Germany. I specifically chose "Duty Free & Fast Delivery" to avoid customs fees and ensure quick delivery. However, it’s been over a month, ...
I placed an order with Guess on November 29, and the estimated delivery time was 15-20 business days. However, as of today, my order has still not been delivered. Tracking information indicates that my package left Germany, but there have been no updates since then. This lack of information makes i...
On October 23, 2024, I placed an online order through the Guess website. However, due to the total amount exceeding the international shopping limit, my order was not shipped, and I was informed that the amount would be refunded. Since then, I have been waiting for my refund for over two months, ye...
I am contacting you about a refund issue with Guess that remains unresolved. I purchased an item and returned it, but after waiting quite a while, I still haven't seen my refund come through. This delay has been incredibly frustrating, and I feel overlooked since I haven't received a satisfactory re...
I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since ...
On October 5, I ordered a Guess bag from their website as a birthday gift for my mother, choosing “Duty Free & Fast Delivery” to avoid customs fees and ensure quick delivery. Since the bag was not available in Turkey, it shipped from Germany. It arrived at the PTT Mersin Postal Processing Center on ...
I placed an order on Guess.com over 10 days ago, yet I have received no shipping confirmation or update. The website clearly states that orders are shipped within 2-3 days, and customers will be informed via email. However, I haven’t received any communication at all. There’s no contact number avail...
I ordered three Guess bags, but two of them arrived with serious issues. The first bag had a broken logo, and the second one looked entirely different from the product shown in the online images. Only the third bag matched what I ordered and was free of defects. I decided to return all three bags an...
Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess custome...
I purchased a Guess bag from the store about a year ago, and after using it for only 5-6 months, the metal parts began to fade significantly. The gold-colored metal now looks as if it has been used for years, appearing tarnished and worn out, which is incredibly disappointing for a brand of Guess's ...
About 4-5 years ago, I purchased a Guess bag, and recently, I noticed that the leather has started to peel, likely due to storage over time. Given the high cost, it's disappointing to see this level of deterioration in what I expected to be a durable, high-quality product. I’m unsure if there is a w...
On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package. I contacted customer service on October 14, 2024, and was assured that I would receive a respon...
I purchased a Guess men’s wristwatch on January 21, 2024, and last month it began fogging up from the inside. I sent it to the technical service at Emar Mall four weeks ago with the warranty card and receipt. After two weeks, they returned it, stating the water seal was replaced. However, the watch ...
Guess is a well-known international fashion label with a focus on apparel, accessories, and lifestyle goods. The business serves a diverse global customer base while operating in many nations including the Middle East, Europe, Asia, and North America. Their distribution channels vary such as Guess boutiques, department stores, approved retailers, and their official website, offering their goods.
Guess is primarily recognized for its fashionable and avant-garde clothing selections. For both men and women, they provide a wide selection of clothing options, including denim, tops, dresses, outerwear, and activewear. Guess offers a wide range of accessories to go with any outfit in addition to clothing. Wallets, shoes, jewelry, watches, handbags, and sunglasses are included in this category. Lifestyle goods like fragrances and home goods help Guess expand its brand presence. Additionally, Guess provides a range of home decor products, such as linens, towels, and other necessities, that are intended to add style to regular living areas.