I purchased a brown men’s leather sneaker-style shoe from Guess. I placed the order through the online store on November... 21, 2025, and received the product on November 23, 2025. I started wearing the shoes about 1–2 months after delivery and used them without any issues for a while. However, over th
My experience with a jacket I purchased from the Guess Akbatı AVM store for approximately $250 has been a complete disap...pointment. Less than a month after purchasing the product, the belt connection point on the jacket broke on its own without any misuse. Following this issue, I returned the jacket
I purchased a Guess brand women’s wallet (Kiviteks and Docca Collection) on November 3, 2025, through Trendyol. About on...e month after purchasing the product, peeling began to appear on the surface of the wallet. Experiencing this kind of damage in such a short time left me very dissatisfied with the
I bought a Guess Power women’s tote bag from the official Trendyol store on 12.05.2025 and I have been using it in Hatay.../Antakya. Although I used the bag under normal daily conditions, the straps started to peel after about 3 months, which I do not find acceptable for a product of this brand and pri
I purchased a Guess brand wristwatch from the YKM store at Adana M1 Real Mall. Within a short time, the inner glass of t...he watch began to fog up repeatedly. The product was sent in for repair once, and it was returned to me with the claim that the issue had been fixed. However, not long after, the s
On 29.12.2025 at around 17:30, I added products to my cart on the Guess Official Online Store to make a purchase and was... directed to the iyzico payment screen. Then, on 30.12.2025 at 20:43, I again placed an order and completed my payments through your website and mobile application. I made two sepa
Guess charged ₺24,990 through @iyzico on October 31, 2025, but no order was created, and no refund has been issued since... then. Despite multiple attempts to reach customer service, eight days have passed without any response or resolution. I kindly request that this issue be urgently reviewed and tha
On October 7, I purchased a T-shirt and a tracksuit from Guess’s official website with order number ge08022336. After pl...acing my order, I was informed that the tracksuit was out of stock and that a refund of ₺10,800 would be issued. However, the other items in my order are still shown as pending and
On September 10, 2025, I placed an order for a bag, number GE07949496, on Guess's official website, paying ₺4,000 via cr...edit card through iyzico. My order is still "pending" and hasn't been shipped yet. I tried to cancel my order before it shipped, but despite trying to contact customer service via
I bought a few more different Guess bags on the same date and used them with similar care. Although I had no problems wi...th these other bags, only serious deformation occurred in this white bag. I did not use the product very often, I did not contact it with any chemical product and acted with cautio
After just two uses, I began to see noticeable creases forming. I reached out to Guess via email, and they replied stati...ng that the problem was caused by usage. I spent ₺9,000 on this bag, and it now appears wrinkled and of low quality. I was hoping for higher quality, particularly from such a reput
On March 7, I placed an order for a trench coat on the Guess.eu.tr website. At the time of purchase, the delivery time w...as stated as 1-2 days. However, during my conversations with customer service on March 11 and today, they only apologized for the delay and repeated the same response: "Your order
The Guess shoes I purchased started peeling and tearing within just one week. I paid 4,200 ₺ for this product, but it tu...rned out to be completely low quality, and the brand does not live up to its name. I expected durability and comfort for the price I paid, but instead, I received a product that ba
I am contacting you about a refund issue with Guess that remains unresolved. I purchased an item and returned it, but af...ter waiting quite a while, I still haven't seen my refund come through. This delay has been incredibly frustrating, and I feel overlooked since I haven't received a satisfactory re
I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The ship...ping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since
On October 5th, 2024, we visited the Guess store, and the male staff members were friendly and polite. One of the female... staff members with glasses was also kind and cheerful. However, another female staff member, who had blonde hair and was dressed differently, behaved in a rude and disrespectful m
I ordered a Guess watch on August 7th from the Guess EU Online site with great anticipation, but unfortunately, my exper...ience has been quite underwhelming. After receiving the watch, I willingly paid ₺916 in customs duty to PTT Kargo. However, after wearing the watch, I quickly noticed that it began
Despite not using my GUESS brand shoes excessively over a 3-month period, considering weather conditions and the suitabi...lity for my work life, and without subjecting them to any impact, washing, or applying any substances, the patterned part on both sides of the shoes started to fade and whiten. Thi
Guess handbag fell apart after being in the closet and barely used. Handles shredded, bits of leather fell off in bits a...nd pieces over a day, seams split apart. I've never had this experience before and definitely will not purchase Guess again. It was embarrassing as I was away and had to hide my ha
"No one called during the day, just like how I couldn't reach customer service during their working hours... It's not at all pleasant for a global brand to disregard customer satisfaction after sales."
I bought a bag called Aviana from the store at Trabzon Forum on January 23,... 2023. Because it's winter, I didn't have many opportunities to use the pro
Shopping on Guess's website turned into a nightmare for me, and you might want to reconsider before hitting that checkou...t button. Not only did my product arrive late, but a shocking surprise awaited me at my doorstep—a hefty customs fee of ₺600 for a ₺3200 product. Why keep such fees a secret until
"Thanks"
"By standing behind their brand product, they accepted the return. Thank you."
I received an e-mail from Guess. Just so you can shop via Trendyol Guess and EU! I bought a bag from Guess via Trendyol ...and it was torn, I bought a coat and an alarm came on it. I bought a belt and it arrived broken. I bought a vest and received something completely different. I called Guess, they f
Guess is a well-known international fashion label with a focus on apparel, accessories, and lifestyle goods. The business serves a diverse global customer base while operating in many nations including the Middle East, Europe, Asia, and North America. Their distribution channels vary such as Guess boutiques, department stores, approved retailers, and their official website, offering their goods.
Guess is primarily recognized for its fashionable and avant-garde clothing selections. For both men and women, they provide a wide selection of clothing options, including denim, tops, dresses, outerwear, and activewear. Guess offers a wide range of accessories to go with any outfit in addition to clothing. Wallets, shoes, jewelry, watches, handbags, and sunglasses are included in this category. Lifestyle goods like fragrances and home goods help Guess expand its brand presence. Additionally, Guess provides a range of home decor products, such as linens, towels, and other necessities, that are intended to add style to regular living areas.
