I have an item from H&M and would like to return it. What are the return costs?

I purchased a ski suit from H&M’s official website and paid approximately $233 for it. Because ski suits are usually tight-fitting, I intentionally ordered a size Large, but when the product arrived, it was larger than expected. The item was delivered to me on January 16, and I handed it over to the...

On December 30, I purchased a sweater from the H&M Istanbul Ataşehir İçerenköy City’s store as a New Year’s gift for my son. My son never wore the item, and when he said that the turtleneck part was uncomfortable, I took the sweater back to the store on December 14 to exchange it for another product...

The dress from my H&M online order, #73393774481, was delivered to me yesterday. When I opened the package, I saw that the dress was in extremely poor condition. The item was visibly fuzzy, covered with lots of hairs, and it smelled strongly of an unpleasant perfume. Seeing the product in this state...

About two months ago, I purchased a sweater from the H&M store at Mall of Istanbul. Even though I have only worn the item twice, the sweater quickly started to pill heavily all over and became unusable in a very short time. When I took the product back to the store, I was told that they couldn’t he...

On November 28, 2024, I purchased an anthracite-colored jacket with the label “Thermo” from H&M’s online store. Even though I wore the jacket no more than five times, noticeable color fading appeared in multiple areas. I never washed the jacket or subjected it to any special treatment; I only wore i...

I placed an online order from H&M with the order number 72916599301 on 29.11.2025. However, on 08.12.2025, I received a message stating that my order had been returned, even though I did not return any products and did not request a return. I contacted H&M via email about this situation, but have no...

On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...

On August 22, my H&M mobile app account was suddenly closed without my consent. I received no warning or explanation prior to the closure. At the time, I had an active order worth $31, and after receiving the product, I wanted to return it. However, since my account was deleted, I was unable to proc...

I’m very disappointed with H&M’s online order policy. A friend of mine gifted me an item purchased through H&M’s online store. Although the product came with a valid receipt, the store refused to process an exchange simply because it was an online purchase. Instead, they told me I needed to send the...

I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...

I recently purchased a blue new-season children’s bikini from an H&M store, and it caused an immediate and severe skin reaction on my child. The moment she wore it, her legs developed rashes and irritation from the bikini fabric. We have never experienced this kind of issue with her skin before, so ...

I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...

On July 23, 2025, I made a purchase at the H&M store in Capitol AVM, which included a lingerie item labeled as ₺399.99. However, at checkout, it was scanned and charged at ₺599.99. Since I bought several other items, I didn’t catch the price discrepancy at the time. When I got home and reviewed the ...

I bought an oversized t-shirt from the H&M One Tower Mall branch for ₺699, expecting both comfort and quality. Unfortunately, I was met with total disappointment. After just one wash, the shirt shrunk so drastically that it no longer fits properly—it rides up so much that it barely covers my stomach...

On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...

I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...

Today, I purchased a 5-pack of Hipster underwear from H&M for ₺719. Because it was sold as a multi-pack, the individual items were stitched together, meaning I couldn’t inspect each one before buying. After opening the pack at home, I discovered that one of the underwear pieces was clearly defective...

On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...

I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...

On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...

I recently purchased a ₺660 loose fit light brown t-shirt from an H&M store, and to my shock, when I got home, I noticed holes near the hem and what appeared to be sweat stains on the fabric. I took it to another H&M store to exchange it and got the same shirt in a different size. However, I was tol...

On January 15, 2025, I purchased a pair of jeans from an H&M store. I wore them once, and during that first wear, I was told by people around me that there was a visible stain or discoloration on the back. Embarrassed, I returned to the store to report the issue and request an inspection. At the st...

On October 29, 2024, I ordered several items through the H&M mobile app (Order No. 63591560051): Loose Fit T-shirt (1003662002005), Regular Fit Felt Overshirt (1227148001005), and Coolmax® Loose Fit T-shirt (0948441025005). The order was delivered via Yurtiçi Kargo on October 31. As the size of two ...

Today at the H&M store in Capitol Mall, I faced an unacceptable experience. My wife and I attempted to return a previously purchased item, but we were told their system was down and would be fixed within minutes. However, those “few minutes” turned into hours of wasted time and frustration. To make...