On 01.06.2026, while trying to reach the Enza Home store from which I purchased a product, I accidentally called your br...anch located next to Memorial Hospital, Yelken Plaza, Mevlana Boulevard, Balgat, Çankaya/Ankara. I first called from a mobile phone and then from a landline, intending to contact t
On 4 March 2026, I placed an online order with Enza Home for a bedroom set and two sofas for delivery to İzmir, Turkey. ...Despite the time that has passed, my order has still not been delivered and I have not received clear information about the delivery date. I contacted Enza Home customer service re
On 17.08.2024, my Terra sofa set was delivered from Enza Home Antalya Ilıca store. Since the first days, there has been ...a clear fabric defect and sagging on the sofa, and this problem is noticeable every day during normal use. I reported the situation to the Antalya Ilıca Enza Home store and a servi
I purchased an L-shaped sofa set from Enza Home Yakacık store on 22 February 2026. While the sales process was initially... professional, the service quality dropped significantly after payment and communication became weak and inconsistent. The product visualization that was promised after purchase wa
On February 13, I placed an online order with Enza Home for a Sirona model wardrobe under order number 3157514524211812.... The product was delivered toward the end of March; however, several essential parts, including the rods and some screws, were missing. Because of these missing components, I have
Enza Home deliberately creates misleading contracts! On August 11, 2025, I purchased a living room set, bedroom set, din...ing room set, and lounge furniture from Enza Home. I made this purchase based on the promises given during the sales process. However, the entire experience turned into a series of
I purchased a Netha sofa set from Enza Home through the Kütahya Enza Home store, and I have been experiencing a shipping... delay since 02/18/2026. My order number is 1105938199. Despite a significant amount of time passing, my product has still not been delivered. During this process, I have contacted
Approximately eight years ago, I purchased a bedroom wardrobe from Enza Home, a brand under Yataş Group, at the Bursa–İn...egöl Enza store. Recently, the wardrobe door rail came loose along with its screws, rendering the wardrobe unusable. On March 10, 2026, I contacted Enza Home service and created a
On 16.02.2026, we purchased an Enza Home Bold Corner product from the Ankara Balgat Enza Home store. During the sales pr...ocess, the sales representatives clearly stated that the product was in stock and would be delivered on time. However, despite this commitment, the product has not been delivered a
I paid in full for furniture purchased from Enza Home Mersin Eğriçam with a clear promise of complete delivery within 30... days. Despite this, only part of my order was delivered, and the store could not even confirm the location of the missing items. The store avoided responsibility and repeatedly re
On February 14, my spouse and I visited the Enza Home store located in Istanbul Gaziosmanpaşa, under the Avrupa TEM-2 Re...sidences, to look at sofas. We spent hours speaking with the sales representative about the model we liked—discussing color options, which module would best fit our living room, an
On August 23, we purchased a TV unit, bedroom set, dining table, and six chairs from the Enza Home store on the Konya Ri...ng Road (S Plaza). At the time of purchase, we clearly explained that our wedding was scheduled for early October and that urgent delivery was required. The store told us that the
I ordered a Briza Plus model sofa from Enza Home, but on January 23, 2026, a completely incorrect product was delivered ...to my address. During delivery, I immediately noticed that the item did not match the Briza Plus sofa I had ordered, so I refused to accept the delivery, an official incorrect-prod
On November 29, 2025, I purchased a bookcase from the Yataş Enza Home Kumsal store located in Kayseri Kumsal Shopping Ma...ll. Although the sales contract clearly states that the delivery date of the product is December 9, 2025, as of today, January 19, the product has still not been delivered. Moreove
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given ...as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b
I purchased a Hero model sofa set from Enza Home’s Istanbul MASKO branch for ₺75,000. As soon as the products were deliv...ered and assembled on 13.11.2025, I noticed a serious manufacturing defect. There are visible wrinkles on the sofas, and the fabric was not properly stretched during production, ca
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically... chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro
On September 15, 2025, I placed an order for the Varena sofa set at the Enza Home store located on the Denizli Acıpayam ...highway. I purchased two three-seaters and two single armchairs, but only one three-seater and two single armchairs were delivered. My missing item has not been delivered for 80 da
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ıs...a2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to
I purchased my sofa set five months ago, and by the second month, the fabric started showing wrinkles, thinning, and pil...ling, as seen in the photo. When the service team came, they said the foam had also collapsed but that they would only reinforce it. As for the wrinkling on the fabric, they told m
I experienced serious issues with my order #1104597396 from Enza Home Kurtköy Lens branch. My initial order was delivere...d two months later than the promised date, and when it finally arrived, both sofas — which were supposed to be one three-seater and one two-and-a-half-seater — turned out to be two
On August 30, I purchased a bed, base, and headboard set. The delivery took place a month later, on September 29. I have... been using the mattress for 13 days. During the purchase, I was clearly informed that I had a 120-day trial period, and if I felt any discomfort or failed to adapt to the mattress
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront.... Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I
Yataş Enza is truly a regret. On May 28, 2025, I purchased the Enza Bold 3-seater left corner sofa set from the Enza sto...re at Yelken Plaza in Ankara. My order number is 1104263441. I paid a total of ₺74,750 by credit card. Although the delivery period was stated as 6–8 weeks in the contract, it has
