I Face Refund Issues With H&M Return — Two Items Marked as Used and Lost
On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refunds for two pairs of children’s shoes (sizes 31 and 32, product code 1272245002) were not processed.
As soon as I noticed the issue, I contacted customer service. Over the past week, I’ve reached out four times. Each time, I was given vague answers — only being told that I should wait 14 days and that inspections may take place at different times. Finally, during my call on September 2, I was told the two items were “used” and therefore rejected for return, and that they had supposedly been sent back to me. However, I never received the package, and no one can provide any tracking information or update on its whereabouts. Even the customer service representatives admitted they don’t know where the items are.
It’s unacceptable for items returned the same day to be classified as “used,” and for a reputable brand like H&M to handle the situation with such a lack of professionalism and transparency. I request that my missing refund be issued immediately and that I receive a clear explanation regarding the status of my returned products.
