On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refunds for two pairs of children’s shoes (sizes 31 and 32, product code 1272245002) were not processed.
As soon as I noticed the issue, I contacted customer service. Over the past week, I’ve reached out four times. Each time, I was given vague answers — only being told that I should wait 14 days and that inspections may take place at different times. Finally, during my call on September 2, I was told the two items were “used” and therefore rejected for return, and that they had supposedly been sent back to me. However, I never received the package, and no one can provide any tracking information or update on its whereabouts. Even the customer service representatives admitted they don’t know where the items are.
It’s unacceptable for items returned the same day to be classified as “used,” and for a reputable brand like H&M to handle the situation with such a lack of professionalism and transparency. I request that my missing refund be issued immediately and that I receive a clear explanation regarding the status of my returned products.
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...
I placed an order on H&M’s official website on April 17, 2025, with order number 67611718571. Shortly after, I was notified that my order had been canceled due to product unavailability. However, when I immediately checked the site, the exact item in size 34 was still shown as in stock. Even more c...
On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...
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