Airbnb

9100
(23 reviews)
Write a Complaint
368 Complaints
Airbnb
9100
(23 reviews)
Write a Complaint

Airbnb Charged My Card but Never Created My Reservation

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Melike
May 22, 6:25 pm
40

Airbnb Host Refused to Help After We Found the Apartment Unsanitary

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Lilya
May 19, 2:49 am
6
Airbnb Host Refused to Help After We Found the Apartment Unsanitary
Airbnb Host Refused to Help After We Found the Apartment Unsanitary
Airbnb Host Refused to Help After We Found the Apartment Unsanitary
Airbnb Host Refused to Help After We Found the Apartment Unsanitary
+3

Video Complaints

Airbnb Charged My Card Multiple Times Without Creating a Reservation

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İlayda
May 18, 7:08 pm
2
1
Burak is completely dissatisfied with the result

Airbnb Failed To Handle My Edinburgh Reservation Dispute Fairly

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Burak
May 13, 6:53 am
35
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1
Burak is completely dissatisfied with the result

Airbnb Host Demanded £565 After My Edinburgh Stay Without Proof

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Burak
May 13, 6:46 am
8
airbnb-host-demanded-565-after-my-edinburgh-stay-without-proof-2.jpg
airbnb-host-demanded-565-after-my-edinburgh-stay-without-proof-1.jpg

Incorrect Currency Conversion Increased My Airbnb Card Charge

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Ceydanur
May 10, 5:57 am
2

Failed Airbnb Reservation Attempts Still Resulted In Card Charges

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Rabia
May 08, 5:07 pm
3

Airbnb Listing In Chur Switzerland Was Completely Misleading

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Burcu
April 21, 12:16 am
3

Airbnb Deducted €5 Even Though No Booking Was Completed

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Cevdet
April 18, 8:07 am
2

Airbnb Refused Refund Despite Stated 50 Percent Cancellation Policy

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Münise
April 10, 9:16 am
6

Airbnb Listing In Laos Was Completely Different From Photos

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Kani
April 02, 4:58 am
2

Airbnb Host Increases Price After Booking and Demands Extra Payment

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Mustafa
March 23, 11:22 pm
7

Airbnb Refund Not Received Despite ARN Reference Number Provided

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Mehmet
March 23, 12:38 pm
14

Airbnb Charged More Than Expected on Credit Card Booking

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Ali
March 13, 1:16 am
10

Airbnb Unauthorized Charges Appear on Credit Card After Old Reservation

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Ozge
March 09, 12:36 am
9

Airbnb Account Not Recognized After Deactivation

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Merve
March 08, 1:29 am
7
1
Türker is completely dissatisfied with the result

Airbnb Property Provided Lower Standard Room Than Advertised

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Türker
February 18, 5:19 pm
10

Airbnb Transaction Failed but Credit Card Still Charged

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Ozan
February 17, 12:36 am
8

Airbnb Fraudulent Charge — Company Refused Refund Request

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Ümit
February 16, 5:26 pm
10

Airbnb Villa in Bali Filthy and Full of Bugs

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Lala
February 08, 4:15 pm
8
Airbnb Villa in Bali Filthy and Full of Bugs
Airbnb Villa in Bali Filthy and Full of Bugs
Airbnb Villa in Bali Filthy and Full of Bugs
Airbnb Villa in Bali Filthy and Full of Bugs
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airbnb-villa-in-bali-filthy-and-full-of-bugs-4.jpg

Airbnb Booking Problem — Paid $149 but Host Denied Entry

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Cahit
February 07, 10:06 pm
12

Airbnb Promised Refund After Cancellation but Never Paid

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Kazım
February 02, 3:13 am
10

Airbnb Refund Stuck Between Bank and Airbnb Support

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Anıl
January 28, 1:40 pm
12

Airbnb Listing Didn’t Match Photos and Felt Unsafe

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Ersan
January 03, 7:19 pm
20
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Frequently Asked Questions (FAQ)

How do I make a reservation on Airbnb?

To make a reservation on Airbnb, sign up for an account using the website or mobile app, browse for available lodgings, choose your desired arrival and departure dates, and complete the booking process. Please read the listing information and cancellation policy carefully before confirming your reservation.

What is Airbnb's refund policy?

The refund policy of Airbnb varies based on the kind of reservation and the cancellation policy of the owner. If you cancel a reservation, the refund amount will be determined by the host's cancellation policy and executed automatically. Even though the host's cancellation policy is tight, you may be eligible for a full refund in exceptional circumstances such as illness or natural catastrophes.

How do I cancel a reservation on Airbnb?

Just navigate to your Bookings page and choose the relevant reservation to cancel. Next, choose a cancellation reason, click "Cancel Reservation," and proceed with the instructions. It's important to remember that the host may charge you a cancellation fee if you need to cancel a reservation.

What is Airbnb's fee policy?

Airbnb charges hosts a 3% booking fee and guests a service fee of up to 14.2% of the booking subtotal. The guest service charge is calculated based on the cost of the reservation, the duration of stay, and other considerations. Airbnb may also charge hosts a cleaning fee, a security deposit, and other costs that they determine.

How can I contact Airbnb?

Airbnb's customer service number is 1 (844) 234-2500. Other than contacting them on the phone, you can go to airbnb.com/help.

About Airbnb

Airbnb is a popular website that lets people book places to stay worldwide. The business started in 2008, and its main office is in San Francisco, California. Its goal is to connect travelers with local hosts and make travel more authentic. Airbnb offers both hosts and guests a wide range of services and goods. The platform allows hosts to list their properties and rent them out to travelers to make extra money. Hosts can list a wide range of places to stay, from spare bedrooms to whole apartments or houses. They can decide on their prices when they're open and any other rules. Airbnb works in more than 220 countries and regions around the world, covering more than 100,000 cities. Cities like Paris, London, Tokyo, and New York City are some of the most popular places to visit.