Yesterday I made an accommodation booking through Airbnb for Northern Cyprus. Throughout the reservation screen and acro...ss multiple sections of the page, the total price was consistently shown as $342, with repeated assurances that all fees were included. Trusting this information, I confirmed the p
I changed my Istanbul accommodation reservation on Airbnb from July 5–10 to July 3–8. The host approved the date change ...and I paid an additional fee of approximately $14 for the modification. However, this fee was charged to my card twice. On June 8, while reviewing my card activity, I noticed the s
On June 9, 2026, at around 10:00 AM, while entering my credit card details to make a reservation on Airbnb, three consec...utive charges were made to my account in quick succession. The total amount taken was approximately $3, yet no reservation was created and I never received a confirmation email. Th
"Solved, thank you"
I made an accommodation reservation on Airbnb in Urla for May 25–27, totali...ng approximately $238. I later canceled the reservation through the platfor
For approximately one week, I have been experiencing a persistent reservation problem on Airbnb while trying to book acc...ommodation in the Fethiye area. During this time, I submitted booking requests for three different properties — and received no response from any of them. Despite waiting 24 hours
On January 3, I paid approximately $3,270 for a 15-night London reservation. Just days before our trip, in June, Airbnb ...canceled it — leaving me stranded with my 1-year-old baby, my 8-year-old child, and my elderly mother. Despite Airbnb being entirely responsible for this cancellation, instead of p
On June 6, 2026, an unauthorized charge of approximately $1,870 appeared on my credit card under the description "AIRBNB...* HMMM2S5KQ8 LONDON GB" — despite the fact that neither I nor anyone close to me has ever used Airbnb, and I had no Airbnb account prior to this incident. This transaction was not
The listing for my daily rental pool villa in Kastamonu on Airbnb has been restricted to stays of 100 days or more for a...pproximately three months. Despite having all the necessary permits and documentation fully in order, I am suffering serious financial harm due to being unable to accept short-term
I made a reservation through Airbnb and received a receipt for $1,114.59. However, when I checked my ING Bank credit car...d statement, I saw that $1,145.99 had been charged — a difference of $31.40. When I brought this up with Airbnb, they told me their charge was $1,114.59, that the issue was not on
On May 22, 2026, while trying to make a reservation through Airbnb, approximately $17 was charged from my account via Zi...raat Bank. However, my reservation was never created and the payment did not appear in the Airbnb system. During the transaction, I did not receive any error message or warning not
Through Airbnb, we booked a stay at Külah Apartment located in Famagusta, Northern Cyprus, from a host named Ş***** and ...paid approximately $458 for the reservation. When we arrived at the apartment around 12:40 AM on the night of May 18–19, we immediately noticed that the property was extremely dirt
On November 18, while trying to make a reservation through Airbnb, every time I pressed the “book reservation” button, a...pproximately $1.42 was charged from my card. Five transactions occurred during the morning and one more in the afternoon, resulting in a total of six separate charges and approxima
I booked an Airbnb accommodation in Edinburgh from 30 April to 2 May. Although I checked out and delivered the keys as r...equired, Airbnb later contacted me and requested £565, stating that a locksmith was needed to open the door and that there were additional related charges. According to the informa
Through Airbnb, I booked accommodation in Edinburgh with check-in on April 30 and check-out on May 2 under confirmation ...code HMCKWRQ2YA. At the end of my stay, I left the room properly and returned all keys completely and without issue. However, one day after my trip ended, the host requested an ad
I made a payment of approximately $143 through Airbnb using my Ziraat Bank Genç Kart credit card. However, this transact...ion appeared in my pending account movements on May 6, 2026, as approximately $122 USD and was reflected at a higher amount than it should have been. The invoice issued to me by A
On April 20, 2026, while attempting to make a reservation through Airbnb using my Yapı Kredi Troy credit card, I noticed... that my account was charged three separate times for approximately $1 each without any card password or verification request being shown. Despite these charges, no reservation wa
When I tried to make a reservation request through Airbnb, no confirmation or completion notification appeared, and the ...reservation never showed up in my account. I repeated the reservation request several times because I thought there was a technical problem, but none of the requests were successfu
On March 18, 2026, I made a payment of approximately $143 through Airbnb for accommodation in the Mengwi area of Bali un...der reservation code HMPHS29Y3P. Due to the war-related situation in the Middle East, our airline canceled our flight tickets, and as a result, we were forced to cancel all of our
Between February 28 and March 29, I booked a one-month stay through Airbnb in Vientiane, Laos, at a place called “Green ...House 888.” I chose this accommodation based on the listing photos and descriptions shown on the platform. However, when I arrived, the reality was completely different from what h
On March 20, I made a reservation through Airbnb for a property located in Saranda, Albania, with reservation number HMJ...8PE3K3X, and I paid a deposit of $202. After completing the payment, the next day the host informed us that the property was actually unavailable for those dates and that they had
I made a reservation for Baku for the dates June 11–18, 2026, and later canceled it, requesting a refund. On March 1, I ...was informed that the refund had been processed, and I was provided with a reference (ARN) number. However, after contacting my bank, I was clearly told that the provided referenc
I rented a property on Chios Island through Airbnb for the dates August 6–9. Although I approved a total charge of $1,55...9 during the reservation process, I noticed that $1,663 was charged to my QNB Finansbank credit card on March 8. There is a significant difference between the amount I approved and
Airbnb is a globally recognized online marketplace connecting travelers with short-term lodging and tourism activities. Founded in 2008 by Brian Chesky, Nathan Blecharczyk, and Joe Gebbia, the platform is owned and operated by Airbnb, Inc.
Airbnb does not have a public customer support email address, as the company primarily handles inquiries and disputes through its official in-app chat and Resolution Center. However, you can reach their customer support team by phone at +1-415-800-5959 or 1-844-234-2500.
Airbnb operates in the travel, hospitality, and real estate sectors. The company functions as a digital broker, taking a commission from each booking rather than owning any of the real estate properties itself. Its core business model connects property hosts with guests, offering the following services:
Overall user sentiment regarding Airbnb is notably mixed, with a growing number of users expressing frustration over rising costs, unreliable property quality, and poor platform accountability.
If you've experienced issues with Airbnb, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
