I found a stain on my new H&M item! Can I still return it even though I washed it?

On June 1, 2025, I bought three oversized t-shirts from your H&M store in İçerenköy City's AVM, Istanbul: one brown, one pink, and one black. I haven't even worn the brown one yet; I dread to see what happens to it. The black t-shirt I wore only once, and after just one wash, it shrank so drastical...

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I bought an oversized t-shirt from the H&M One Tower Mall branch for ₺699, expecting both comfort and quality. Unfortunately, I was met with total disappointment. After just one wash, the shirt shrunk so drastically that it no longer fits properly—it rides up so much that it barely covers my stomach...

On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...

I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...

Today, I purchased a 5-pack of Hipster underwear from H&M for ₺719. Because it was sold as a multi-pack, the individual items were stitched together, meaning I couldn’t inspect each one before buying. After opening the pack at home, I discovered that one of the underwear pieces was clearly defective...

On January 15, 2025, I purchased a pair of jeans from an H&M store. I wore them once, and during that first wear, I was told by people around me that there was a visible stain or discoloration on the back. Embarrassed, I returned to the store to report the issue and request an inspection. At the st...

I purchased dark-colored polar fleeces from H&M for my child, and after washing them, they stained both my child’s skin and undershirt. Despite H&M claiming they stand behind their products, I received an unexpected response. They asked me to send the items for inspection, only to be told that since...

I bought a pair of blue jeans from H&M at Hilltown Mall, and they had a noticeable color defect. When I tried to return them, the store refused because I had cut the tag off, even though the jeans were not in sellable condition. They suggested I replicate the defect by using bleach on cotton, which ...

I had ordered three t-shirts from the H&M mobile app. One of them has a tear on the front. The products I purchased arrived a few weeks ago, but I only had the chance to wear them today. My order was already delivered late due to the holiday, but sending a defective product was not nice at all.

I spent 900 TL at H&M on a blazer, but when it arrived, it was in such a terrible condition that it looked as if I had salvaged it from the garbage. They rolled it into a ball, crumpled it up, and mailed it without attaching any tags. What exactly is the point of sending something that is so crumple...

Hello, I had a terrible experience at your Hilltown branch when I purchased a pair of shorts for my spouse just before the holiday. During our vacation, the shorts were worn only once. After the first use, noticeable bleach-like stains appeared both on the front and back of the shorts. I returned to...

I bought a dress from the H&M Turkey online shop. I got it on June 1, 2023, but it didn't fit, so I sent it back on June 16, 2023. But H&M Turkey sent the item back to me, saying that it was dirty and smelled like sweat. The item was returned with the tag still on it and had not been used. When I ch...