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MSPY

MSPY Logo
MSPY

Complaints

129 complaints
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Cancel My mSpy Subscription and Refund the $9 Charge

15

I recently purchased a daily mSpy subscription through my Apple account, which appeared as a 9.00 charge on Apple.com/bi...

Cancel My mSpy Subscription and Refund the $9 Charge

Refund Request From MSPY

27

I purchased two subscriptions from Scannero (mSpy) on 9 June 2026: an mSpy 3‑Month Premium Subscription for $50.39 at 22...

I Never Subscribed but MyKidsGuard Charged My Card $60

23

On June 14, 2026, at approximately 5:41 PM, an unauthorized charge appeared on my bank card from a company listed as "my...

mSpy Suspended My Account Before I Could Even Use the Service

10

I purchased the mSpy application approximately three days ago to use on my Samsung Galaxy A52 Android phone. I paid appr...

MSPY Unauthorized Additional Charge After Trial Subscription

61

I recently signed up for the one‑day iOS trial plan via the official mSpy website. I clearly intended to use only the tr...

MSPY Seems Like A Scam

65

I purchased the mSpy Android service from the official website on May 11, 2026. When I clicked the confirmation button d...

MSPY Seems Like A Scam

Unauthorized mSpy Premium Subscription Charged My Card Without Permission

30

A Premium membership was created in my name through the mSpy application using my Gmail account without my knowledge or ...

MSPY Not Sending Verification Emails

53

I am using the MSPY dashboard service and for the last 5 days I have been experiencing ongoing issues with account-relat...

mSpy Refused to Refund My Accidental Android Subscription Purchase

24

On 12/17/2025, an accidental monthly subscription purchase was made through mSpy for an Android device, and approximatel...

I Want a Refund for Unauthorized mSpy Subscription Charges

24

On the night of April 10, between approximately 11:00 PM and 11:30 PM, I purchased a one-day trial package from the appl...

mSpy Customer Support Is Unreachable After Unauthorized Payment

20

On April 11 at around 10:30 AM, I made a payment of approximately $1 to the application called mSpy for trial purposes. ...

I Want a Full Refund for the Unauthorized mSpy Transaction

20

On April 10, a charge of approximately $54 was made from my personal credit card under the name mSpy. I never gave any a...

mSpy Subscription Paid But No Access

68

On 2/4/2026 I attempted to purchase a three‑month subscription for the mSpy application. During this process, the amount...

Mspy App Caused Suspicious Bank Login Attempts

49

I downloaded the Mspy application onto my Android phone via Google. After installing this application, multiple incorrec...

Mspy Unauthorized Charge for “Live Support Fee”

47

About a month ago, I purchased a one-month subscription from Mspy in order to monitor my sibling’s phone. After installi...

Mspy Needs to Cancel Subscription and Refund Payment

48

I accidentally purchased a subscription to the Mspy application and would like to request that this transaction be cance...

MSPY Subscription Fails to Update or Upgrade

74

On March 13, 2026, I purchased a 3-month package for the mSpy app for iPhone and paid $39 using my debit card. I did not...

Unexpected mSpy Charge Higher Than Displayed Price Sparks Complaint

46

I wanted to purchase the 3-month package on the mSpy app, which was listed as the best-selling option. Although the paym...

MSPY Cancelation Of Auto Renewal

92

I have been using an mSpy for Android subscription since September 2025, purchased directly via your website www.mspy.co...

mSpy Unauthorized Credit Card Debits - No Refund!

106

I recently attempted to purchase an mSpy subscription after being shown a 3‑month plan for 1,300. I did not select or ap...

mSpy Charged My Card Without Consent and I Can’t Reach Support

89

On November 30, 2025, an unauthorized charge of $14 was made to my bank card with the description “Secure App mspy.” I a...

Can’t Reach mSpy Support After Unauthorized $32 Charge

62

On November 12, 2025, an unauthorized withdrawal of $32 was made from my card without my knowledge or consent. I am usin...

Frequently Asked Questions

[email protected]; USA+1 855 896 0041, you can reach other country numbers and other e-mail addresses regarding many other topics at https://www.mspy.com/contact-us.html

Brand Overview: mSpy

mSpy is a brand of mobile and computer parental control and monitoring software. Founded in 2010 by Andrei Shimanovich and originally launched by Altercon Group, the brand provides surveillance applications designed to track user activity across various devices and operating systems.

Contact Info

mSpy offers official customer service channels for user inquiries and technical assistance. Customers can reach the support team via email at [email protected]. The brand also provides official phone support across several regions, including a US-based customer service line at +1 855 896 0041.

Industry and Operations

Operating within the software and cybersecurity industry, mSpy develops and distributes surveillance applications primarily marketed for parental control and device management. The business model is based on a subscription service that grants users access to a dashboard for remote monitoring. Core services and software capabilities include:

  • Tracking SMS text messages, emails, and call logs
  • Monitoring real-time GPS locations and setting geo-fencing alerts
  • Reviewing internet browsing history and blocking specific websites or applications
  • Monitoring activity on major social media networks and messaging apps
  • Recording keystrokes and capturing screen activity on target devices

User Sentiment

Overall user sentiment regarding mSpy leans heavily toward the negative, with consumers frequently expressing frustration over billing practices, refund disputes, and the software's reliability.

  • Unexpected Charges: A widespread complaint involves users being charged for unauthorized auto-renewals or unexpected secondary subscription fees without their clear consent.
  • Refund Difficulties: Consumers frequently express dissatisfaction with the company's refund policy, reporting that customer service often denies refund requests even when the software fails to work.
  • Software Malfunctions: Many users report that the application does not function as advertised, citing missing features, delayed data synchronization, or a complete failure to track the target device.
  • Installation and Compatibility Issues: Customers often struggle with the complex installation process, noting that the software frequently encounters compatibility errors on certain operating systems.
  • Unresponsive Support: Users commonly state that the customer service team is unhelpful, slow to respond, or unable to provide effective technical solutions when the application malfunctions.

Share Your Experience

If you have experienced issues with mSpy, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.