My H&M membership account, which I have actively used for years, was suddenly closed about a week ago without any explanation or prior notice. My account included Plus Member status, reward points from past purchases, and benefits such as free shipping. Although I was told that the closure was due to “security reasons,” I was never informed about what kind of security issue occurred, and I was also told that my account could not be reopened.
I can no longer access my account from any platform — whether the mobile app or the website — as my membership has been permanently deactivated.
I expect H&M to provide a detailed explanation about why my account was closed and to restore my account access. It is unacceptable that an account I’ve used for years without any issues was closed suddenly and without any communication. I’m requesting that this issue be resolved and my customer rights reinstated.
My H&M account, which I’ve been using since 2017, was suddenly closed without my request or consent. All of my saved orders, points, and account information have also been deleted. I contacted H&M customer service first by email and then by phone, but I was told, “We can’t provide any information,”...
I haven’t been able to log into my H&M account through the app or website for the past five days. My account has been permanently locked, and I haven’t received any password reset emails despite multiple attempts. I usually log in automatically through my computer, but I might have entered my passwo...
On August 24, 2025, around 1:15 PM, my H&M mobile app account was closed for security reasons without any warning or notification. When I realized I couldn't log in, I tried changing my password several times without success. I then requested a password change, but I didn't receive an email, and I c...
On August 21, my H&M online account (a********@hotmail.com) was suspended after several incorrect password attempts, and I received an email notifying me about it. However, I never received a password reset email. When I contacted H&M customer service online today (September 8), I was told that my a...
While trying to log in to the H&M mobile app, my account was permanently blocked after I entered my password incorrectly a few times. I’ve been an H&M customer for over 10 years, and I haven’t been able to access my account since September 8, 2025, which means it’s been 16 days without access. When...
Comments