On August 24, 2025, around 1:15 PM, my H&M mobile app account was closed for security reasons without any warning or notification. When I realized I couldn't log in, I tried changing my password several times without success. I then requested a password change, but I didn't receive an email, and I couldn't access my account. During this process, I contacted H&M customer service through the app. I was informed that my account had been permanently closed for security reasons. I had no shopping history, balance, or points in my account; I was only an H&M member. However, the closure of my account without any warning or the ability to change my password has caused me distress. I request that my account be reactivated (nesli**@gmail.com).
My H&M membership account, which I have actively used for years, was suddenly closed about a week ago without any explanation or prior notice. My account included Plus Member status, reward points from past purchases, and benefits such as free shipping. Although I was told that the closure was due t...
I haven’t been able to log into my H&M account through the app or website for the past five days. My account has been permanently locked, and I haven’t received any password reset emails despite multiple attempts. I usually log in automatically through my computer, but I might have entered my passwo...
While trying to log in to the H&M mobile app, my account was permanently blocked after I entered my password incorrectly a few times. I’ve been an H&M customer for over 10 years, and I haven’t been able to access my account since September 8, 2025, which means it’s been 16 days without access. When...
My H&M account, which I’ve been using since 2017, was suddenly closed without my request or consent. All of my saved orders, points, and account information have also been deleted. I contacted H&M customer service first by email and then by phone, but I was told, “We can’t provide any information,”...
On August 21, my H&M online account (a********@hotmail.com) was suspended after several incorrect password attempts, and I received an email notifying me about it. However, I never received a password reset email. When I contacted H&M customer service online today (September 8), I was told that my a...
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