Turkish Airlines

I am a Turkish citizen currently living in Montenegro and due to an urgent situation I have to return to Turkey permanently. I also need to travel with my 4‑year‑old cat, as I have no one to leave her with and I absolutely cannot abandon her on the street. All of her vaccinations, especially the rab...

At different times, I loaded a total of $1,529 in TK Money into the Turkish Airlines TK Pay Wallet app — specifically $414 and $1,115. On January 19, 2026, I purchased a round-trip ticket from Ankara to New York. This ticket was part of a promotional campaign, and the total ticket price was shown in...

For the February 16, 2026 TK1638 Munich–Istanbul 7:00 a.m. flight, I purchased a ticket directly through Turkish Airlines’ official website for my mother that included only a carry-on baggage allowance. Immediately after purchasing the ticket, I attempted to complete online check-in; however, the Tu...

For my Belgrade–Istanbul flight, TK9518, dated January 27, 2026, I purchased a ticket through Turkish Airlines’ official mobile app and paid approximately $255 USD. Because the operating carrier was clearly shown as Turkish Airlines in the app, I chose this ticket believing that I would be flying wi...

I purchased a PrimeFly class ticket from Turkish Airlines for the Boston–Istanbul route. At the time of purchase, it was explicitly stated that this ticket allows free changes to the flight and that same-day changes to earlier flights are permitted. However, I was later informed that changes could o...

On 5 February, via the Turkish Airlines mobile application, I attempted to purchase a ticket on the Çukurova – Istanbul Airport route for the flight scheduled on 6 February between 07:00 and 08:55 using the Cash&Miles option. During the transaction, miles were withdrawn from my Miles&Smiles account ...

On 25 January 2026, I arrived at the airport at 08:00 with my family, including my small baby, for my İstanbul–Kahramanmaraş flight TK2200 with PNR code V23Q2C and completed our baggage drop-off procedures. Afterwards, we found out by our own efforts that the flight had been cancelled, and at no sta...

I travelled with Turkish Airlines on flight TK192 on 29 November, and although we checked in three bags, none of them arrived with us at our final destination in Istanbul. Two of the bags were only delivered a week after our arrival, and the last bag was delivered approximately seven weeks later, wh...

I am writing this complaint due to the extremely disrespectful and humiliating behavior of the flight attendant, Ms. S*****, who was on duty during Turkish Airlines flight TK 2660 from Istanbul Airport to Sivas Airport, scheduled to depart at 5:45 PM on January 17, 2026. During the flight, a minor d...

I am trying to buy a ticket from Turkish Airlines for a flight to the United States for an elderly passenger who needs wheelchair assistance, and I am shocked that there is no option on the website to request a wheelchair during the ticket purchase process. Despite paying over a thousand dollars for...

I purchased two Turkish Airlines tickets for flight TK1939 from Istanbul to Brussels on December 12, 2025, via the official website www.turkishairlines.com. The booking is under the name Selin Mavi with the reservation code UFCABV. During the purchase, I paid extra to select specific seats, 13J and ...

I purchased a non-refundable round-trip ticket from Turkish Airlines for the Amsterdam–Istanbul route. Due to an urgent family medical situation, I needed to change my ticket dates to 14.01.2026–19.01.2026 on the same route. My booking reference (PNR) is TI26VW. My mother suffered a hip fracture and...

For my one-way Istanbul–Lisbon flight on November 25, I purchased a changeable ticket from Turkish Airlines and paid a total of $472 for the flight. In addition, I paid $207 for the transportation of my dog. Even though I submitted a valid medical report one week before the flight and my ticket was...

On 10.12.2025 I received a flight ticket refund via TKPAY to my TKPAY Cüzdan account. I wanted to use this balance to buy a ticket from Istanbul to Cleveland, Ohio, USA, but I could not use the amount in any way during the ticket purchase process. Although the refund amount was clearly visible in my...

I was a ticketed passenger on the Washington–Istanbul TK188 flight scheduled for October 5. Our flight was first delayed twice, each time for about three hours, and then it was completely canceled. I experienced significant hardship throughout this process. After what I went through, I escalated th...

On 08.12.2025, I was a passenger on Turkish Airlines flight TK6961 from Konya to Istanbul, which was delayed for approximately 5 hours. Because of this delay, I missed the onward international flight that I had purchased from another airline. During the long waiting period, no effort was made to ens...

I am writing regarding a refund of 507 USD that Turkish Airlines processed to my TKPay wallet on 28/11/2025. I was informed that I could withdraw this amount if I wished; however, this has not been possible. Although the 507 USD is clearly visible in my TKPay wallet balance, my available balance for...

I purchased a Turkish Airlines ticket on 27.11.2025 for the Istanbul–Antalya route, with a travel date of 15.12.2025. Later, I wanted to postpone this flight to a later date, and I was willing to pay any fare difference that might arise due to the change. However, when I requested a date change via ...

On my Turkish Airlines journey on 15 November 2025 from Berlin to Gazipaşa via Istanbul (flights TK1722 and TK2598), I received my checked baggage in a seriously damaged condition. My Pierre Cardin brand black fabric suitcase was handed back to me with the upper pull-handle mechanism and its plastic...

I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I canceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to ...

I purchased a one-way ticket from Turkish Airlines for the Ankara–Detroit flight. Once my return date was confirmed, I wanted to add a return segment to my existing ticket, but Turkish Airlines said this was not possible. The real issue is this: • One-way return ticket: $1,264 (≈ ₺53,500) • Round-tr...

I had held the Classic Plus status in the Turkish Airlines Miles&Smiles program for a long time. However, as of November 2025, my membership status was downgraded to Classic without any reasonable explanation. I believe this situation is unfair. On Turkish Airlines’ official website, under the Miles...

Dear Sir/Madam, On 05 November 2025, I travelled on Turkish Airlines’ Istanbul–Hamburg flight as a Business Class passenger. Upon arrival, my baggage was not delivered, and I was forced to wait at Hamburg Airport for approximately 3.5 hours. After speaking with the airport staff, I was informed that...