Turkish Airlines

I am trying to buy a ticket from Turkish Airlines for a flight to the United States for an elderly passenger who needs wheelchair assistance, and I am shocked that there is no option on the website to request a wheelchair during the ticket purchase process. Despite paying over a thousand dollars for...

I purchased two Turkish Airlines tickets for flight TK1939 from Istanbul to Brussels on December 12, 2025, via the official website www.turkishairlines.com. The booking is under the name Selin Mavi with the reservation code UFCABV. During the purchase, I paid extra to select specific seats, 13J and ...

I purchased a non-refundable round-trip ticket from Turkish Airlines for the Amsterdam–Istanbul route. Due to an urgent family medical situation, I needed to change my ticket dates to 14.01.2026–19.01.2026 on the same route. My booking reference (PNR) is TI26VW. My mother suffered a hip fracture and...

For my one-way Istanbul–Lisbon flight on November 25, I purchased a changeable ticket from Turkish Airlines and paid a total of $472 for the flight. In addition, I paid $207 for the transportation of my dog. Even though I submitted a valid medical report one week before the flight and my ticket was...

On 10.12.2025 I received a flight ticket refund via TKPAY to my TKPAY Cüzdan account. I wanted to use this balance to buy a ticket from Istanbul to Cleveland, Ohio, USA, but I could not use the amount in any way during the ticket purchase process. Although the refund amount was clearly visible in my...

I was a ticketed passenger on the Washington–Istanbul TK188 flight scheduled for October 5. Our flight was first delayed twice, each time for about three hours, and then it was completely canceled. I experienced significant hardship throughout this process. After what I went through, I escalated th...

On 08.12.2025, I was a passenger on Turkish Airlines flight TK6961 from Konya to Istanbul, which was delayed for approximately 5 hours. Because of this delay, I missed the onward international flight that I had purchased from another airline. During the long waiting period, no effort was made to ens...

I am writing regarding a refund of 507 USD that Turkish Airlines processed to my TKPay wallet on 28/11/2025. I was informed that I could withdraw this amount if I wished; however, this has not been possible. Although the 507 USD is clearly visible in my TKPay wallet balance, my available balance for...

I purchased a Turkish Airlines ticket on 27.11.2025 for the Istanbul–Antalya route, with a travel date of 15.12.2025. Later, I wanted to postpone this flight to a later date, and I was willing to pay any fare difference that might arise due to the change. However, when I requested a date change via ...

On my Turkish Airlines journey on 15 November 2025 from Berlin to Gazipaşa via Istanbul (flights TK1722 and TK2598), I received my checked baggage in a seriously damaged condition. My Pierre Cardin brand black fabric suitcase was handed back to me with the upper pull-handle mechanism and its plastic...

I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I canceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to ...

I purchased a one-way ticket from Turkish Airlines for the Ankara–Detroit flight. Once my return date was confirmed, I wanted to add a return segment to my existing ticket, but Turkish Airlines said this was not possible. The real issue is this: • One-way return ticket: $1,264 (≈ ₺53,500) • Round-tr...

I had held the Classic Plus status in the Turkish Airlines Miles&Smiles program for a long time. However, as of November 2025, my membership status was downgraded to Classic without any reasonable explanation. I believe this situation is unfair. On Turkish Airlines’ official website, under the Miles...

Dear Sir/Madam, On 05 November 2025, I travelled on Turkish Airlines’ Istanbul–Hamburg flight as a Business Class passenger. Upon arrival, my baggage was not delivered, and I was forced to wait at Hamburg Airport for approximately 3.5 hours. After speaking with the airport staff, I was informed that...

I would like to report the poor service I experienced during my recent trip with Turkish Airlines. My flight was cancelled, and I was kept waiting for approximately four hours without clear information or proper communication from your staff. Additionally, no assistance was provided for transportati...

After my international flight with Turkish Airlines on November 8, 2026, I received my luggage at Çukurova Airport. My luggage was seriously damaged due to the impact and it was delivered to me inward. I immediately applied for damage assessment, but in the examination, the damage was evaluated as a...

I purchased flight tickets from Turkish Airlines under the reservation code UJEG5Z for two passengers, with departure on November 21, 2025 to Prague and return on November 25, 2025 from Prague, at a total cost of ₺17,785.40. My outbound ticket is ExtraFly, and my return ticket is FlexFly package. Du...

On today’s Istanbul–Berlin flight, despite completing my check-in in advance, my emergency exit window seat—purchased for an additional fee—was changed at the last minute due to “operational reasons.” I have faced the same issue on my last three flights as well. I specifically paid ₺1,636 for the em...

On October 10, 2025, I encountered a serious issue with my luggage on Turkish Airlines flight TK0112 from New York to Istanbul. Upon arriving in Istanbul and opening my suitcase, I discovered that my MacBook and backpack were missing. The total value of these two items is approximately ₺50,000. I im...

I will be flying with Turkish Airlines from Ankara to Zurich, with a connecting flight in Istanbul. I would like to add a cat to the second leg of my trip, which is Istanbul–Zurich. I am completely sure that I have done this several times before. However, I am now being told that it is not possible ...

On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...

My membership with Turkish Airlines’ shop and smiles program has been terminated out of the blue, and I'm not sure why. I've reached out to them multiple times by phone and email in the past two weeks but have yet to receive a response. As such, I have been unable to use my miles or retrieve those I...

I tried to transfer 2,000 miles from my Turkish Airlines Miles&Smiles account to another member, but when I attempted it through the Turkish Airlines mobile app, I was asked to pay a fee just to transfer my own miles. This service used to be free, and I was shocked to see that it now requires paymen...