I am submitting this complaint regarding Turkish Airlines reservation PNR SEA8Q5, originally ticketed on January 6, 2026..., for travel to Jordan. Turkish Airlines published an extraordinary-situation policy covering Jordan stating that qualifying reservation changes for travel between February 28 and
I would like to submit a complaint against Turkish Airlines because, despite meeting all legal and medical requirements,... we were unable to have an accompanying person designated for my mother, forcing us to postpone our Paris–Istanbul round trip scheduled for today and incurring higher ticket prices
I purchased a Turkish Airlines ticket for the Belgrade–Antalya route with PNR code UU3QV3 and wanted to change my flight... date to 2 January 2027. However, due to confusion in the mobile application interface, I mistakenly changed the ticket to 2 December 2026 instead of 2 January 2027 and paid an add
I travelled with Turkish Airlines on the LAX–CAI flight on 25 July, arriving on 26 July. On the day of arrival, when I o...pened my suitcase, I realized that several valuable gifts were missing from my checked baggage. Among the missing items were Nike products, Sephora gifts including a Valentino Donn
I purchased a one-way Istanbul–Mexico City (IST–MEX) ticket from Turkish Airlines for my travel dated 23 June 2026, unde...r PNR code SZ8ATF, through your mobile application. In addition to the base ticket price, an item labeled as UK-coded Mexico Tourist Tax in the amount of ₺2,618.55 was charged to m
On 10 August, I bought a ticket for Turkish Airlines flight TK0314 from Istanbul to Erbil. Later, I was informed that th...is flight was canceled due to operational reasons, but the options offered to me afterwards did not meet my needs or the date I had planned at all. After the cancellation, I spoke
On 29 July 2026, while travelling with Turkish Airlines from London Heathrow to Ghana via Istanbul, I was charged a tota...l of GBP 578.00 and an additional GBP 91.00 for excess baggage at Heathrow, without receiving a clear and consistent explanation of how these amounts were calculated. At check‑in,
My Turkish Airlines flight TK2679 from Mardin to Istanbul, scheduled to depart at 20:05 on July 16, 2026, was cancelled ...by the airline, and I was only able to arrive in Istanbul one day late, after approximately 24 hours of disruption. During this entire period, I did not benefit from any of the ser
"Problem Resolved Thank You."
I purchased a flight ticket through Turkish Airlines for travel from New Yo...rk on 10 July 2026. During the booking process, no clear information was pr
I travelled with Turkish Airlines on flight TK216 from São Paulo (GRU) to Istanbul on 12 July 2026. After landing in Ist...anbul and passing through security for international transfers, I realised around 12:00 noon that my iPhone 16 was no longer with me and understood that I had left it on the aircra
"Thank you"
I traveled with Turkish Airlines for the first time on July 6, 2026, on a f...light from Toronto (YYZ) to Istanbul, and my checked baggage has been lost
On 3 July 2026, at Istanbul Airport, I experienced a serious grievance with my Turkish Airlines flight. I had a ticket f...or the 15:50 Istanbul–Bangkok flight and had already checked in in advance through the Turkish Airlines mobile application by scanning my passport, even selecting my seat. Despite
I am writing regarding two Turkish Airlines bookings, reference numbers SHA5Y3 and TUMIBQ, which I had to cancel due to ...a serious medical condition. I would like to explain the situation in detail, as I have already submitted all requested medical documentation but still have not been able to receiv
On 26/01/2026, I travelled with Turkish Airlines on flight TK1997 on an international route with my 2‑month‑old baby gir...l. I was very sick during this flight, and my baby was also unwell. During landing, my baby girl started crying. I tried everything I could to calm her so that other passengers wou
I am a Turkish Airlines Miles&Smiles Classic Plus member and I was about to reach Elite status when, as of today, approx...imately 10,000 of my status miles were deleted from my account without any explanation. My status miles balance, which was around 32,000, suddenly dropped to about 22,000 and this
I traveled on Turkish Airlines flight TK1954 from Amsterdam to Istanbul on May 27, 2026, and I would like to express my ...deep disappointment regarding the lack of wheelchair assistance, despite my clearly stated and confirmed need. My reservation number is R6YITB. Because of a broken foot that occurr
On 28 May, I flew with Turkish Airlines on flight TK2646 from Istanbul to Elazığ, and my baggage was delivered to me dam...aged. The suitcase was almost new, When I picked it up at the airport, I saw that one corner of the suitcase was totally damaged. I went to the airport staff to report the issue, b
During my Turkish Airlines flight from Düsseldorf to İzmir, my brand-new bicycle, which I checked in after paying an €80... bicycle transportation fee, was delivered to me in damaged condition. When I arrived home and opened the box, I discovered damage to the paint on both the bicycle’s fork and fram
I am writing regarding my Turkish Airlines flight on 9 June 2026 on the route Saint Petersburg – Buenos Aires. For this ...flight, I paid for an upgrade to a service class using 75,000 miles. In order to make this upgrade possible, I first had to purchase additional miles, and according to Turkish Airl
"As a Miles&Smiles Elite member, my seat selection privilege was blocked during online check-in for my Luanda–Istanbul flight. Due to a system error, I was unable to select a seat and received no support at all. Turkish Airlines continues to deny their mistakes. Therefore, I am requesting an apology, bonus miles, and an upgrade on my Addis Ababa–Istanbul flight. So far, none of these requests have been fulfilled, and the issue remains unresolved."
I am a Turkish Airlines Miles&Smiles Elite member and on my flight on May 6... on the Luanda–Istanbul route I was unable to choose my seat during online
On March 24, 2026, I purchased a round-trip Economy Class (U) FlexFly ticket from Turkish Airlines with ticket number 23...52296320533 for the Lusaka–Istanbul route departing on May 24 and the Istanbul–Lusaka return route on July 2. I paid approximately $1,200 USD for this ticket. On April 20, I was i
On March 8, 2026, on Turkish Airlines flight TK0143 from Riyadh to Istanbul (reservation number RA4LPM), I handed over m...y Kinderkraft three-wheeled stroller. Upon arrival, I was unable to receive it, so I filed a report with the lost and found office, and case numbers 2026067594 and DDP ISTTK80984 w
I purchased my Turkish Airlines ticket number 2352294077016 on 1 March 2026 for today’s flight from Denizli (DNZ) at 21:...15 to Malaga (AGP) at 10:35. After buying the ticket, I legally added my maiden name to my surname and received a new passport. Because of this legal surname change, the surname on
On my Turkish Airlines flight TK60 from Istanbul to Kuala Lumpur on April 15 at 01:40, despite having a pre-approved whe...elchair reservation and a medical report, and despite clearly stating that I was traveling with an infant and this information being visible in your system, I was denied wheelchair
Turkish Airlines was founded in 1933, with its first flight from Ankara to Istanbul taking off in 1934. From these humble beginnings, Turkish Airlines has grown into one of the world's largest airlines, with a fleet of over 350 aircraft and a network of more than 300 destinations across 126 countries. Turkish Airlines is renowned for pioneering the airline industry, focusing on safety, comfort, and customer satisfaction. Turkish Airlines has won numerous awards and accolades, including "Best Airline in Europe" by Skytrax six years in a row. For three consecutive years, Turkish Airlines has also been recognized for its excellent catering, named "Best Business Class Catering" by Skytrax. In addition to these awards, Turkish Airlines has been recognized for its sustainability and social responsibility commitment.
