I have returned an item to H&M and have been waiting days for a refund. How can I expedite refund process?

I purchased a ski suit from H&M’s official website and paid approximately $233 for it. Because ski suits are usually tight-fitting, I intentionally ordered a size Large, but when the product arrived, it was larger than expected. The item was delivered to me on January 16, and I handed it over to the...

The dress from my H&M online order, #73393774481, was delivered to me yesterday. When I opened the package, I saw that the dress was in extremely poor condition. The item was visibly fuzzy, covered with lots of hairs, and it smelled strongly of an unpleasant perfume. Seeing the product in this state...

On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official website. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any c...

On December 15, 2025, at around 2:00 PM, I tried to make a purchase through the H&M app using my Yapı Kredi bank card. Even though the payment screen showed the transaction as approved, no order number was created. Despite this, my card was charged twice—one charge of approximately $100 and another ...

About two months ago, I purchased a sweater from the H&M store at Mall of Istanbul. Even though I have only worn the item twice, the sweater quickly started to pill heavily all over and became unusable in a very short time. When I took the product back to the store, I was told that they couldn’t he...

On November 28, 2024, I purchased an anthracite-colored jacket with the label “Thermo” from H&M’s online store. Even though I wore the jacket no more than five times, noticeable color fading appeared in multiple areas. I never washed the jacket or subjected it to any special treatment; I only wore i...

I placed an online order from H&M with the order number 72916599301 on 29.11.2025. However, on 08.12.2025, I received a message stating that my order had been returned, even though I did not return any products and did not request a return. I contacted H&M via email about this situation, but have no...

On July 31, 2025, I placed an order for a men’s jersey from the H&M online store for $36 (Order No: 69873314711). After receiving the item, I decided to return it and shipped it back to H&M via Yurtiçi Kargo on August 29, 2025, using the tracking code 191376881737. However, the brand later claimed ...

On September 18, 2025, at 8:23 p.m., I tried to place an order for a jacket through the H&M mobile app (iPhone). I made the payment using my Papara card, and $88 was deducted from my account. However, even though the payment went through, the order was never processed in the system, and no order num...

I returned the product with code 1271515001006 from my H&M online order number 69397972991. The product reached H&M on July 10, 2025, and the system shows that the return process was completed. However, despite a long time having passed, the refund amount of ₺929.94 has not been loaded onto my gift ...

On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refund...

On August 20, 2025, I placed an order (#70221425361) on the H&M online store for a skirt and shirt set. However, instead of receiving the skirt, I found another shirt inside the bag labeled with the skirt’s barcode, and the skirt was never delivered. I reported the issue during the return process an...

I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...

I placed an order on July 5th during H&M’s sale, expecting to receive my product within a reasonable time. However, it has now been 20 days and the item still hasn’t shipped. The order status continues to show “in preparation,” which is completely unacceptable at this point. I contacted H&M custome...

I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...

On July 23, 2025, I made a purchase at the H&M store in Capitol AVM, which included a lingerie item labeled as ₺399.99. However, at checkout, it was scanned and charged at ₺599.99. Since I bought several other items, I didn’t catch the price discrepancy at the time. When I got home and reviewed the ...

In two separate purchases I made on the H&M online site, the transactions were processed multiple times due to an error—one was charged 4 times and the other 3 times. When I called H&M customer service, they said they would help. However, it has been 14 days and I still haven’t received a refund. De...

I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...

On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...

I am writing to report an unresolved issue regarding two refund transactions, neither of which has been credited back to my card despite considerable time having passed: a refund of ₺1,490 from ZARA dated May 22, 2025, and a refund of ₺2,998 from H&M dated May 15, 2025. Although both brands claim th...

I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...

On April 23, 2025, I placed an online order from H&M for a pair of sweatpants (Order No: 67707601981). The item was shipped the next day, on April 24, but before it even arrived at my address, I submitted a return request through the Yurtiçi Kargo “Kontrol Sende” system on April 25. The product was ...

I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...

Today at the H&M store in Capitol Mall, I faced an unacceptable experience. My wife and I attempted to return a previously purchased item, but we were told their system was down and would be fixed within minutes. However, those “few minutes” turned into hours of wasted time and frustration. To make...