On August 28, 2025, I experienced an issue at the H&M store in Forum Istanbul. Although the store’s official closing time is 10:00 p.m., the fitting room attendant closed the changing rooms at 9:30 p.m. and did not allow me to try on any items. I did not contact the store management or customer service afterward.
I am requesting that appropriate action be taken regarding the employee involved and that store policies be reviewed to prevent similar incidents from happening again in the future.
On July 15, 2024, between 5:30 PM and 6:00 PM, an H&M employee opened the curtain while my wife was changing in the women's fitting room at 41 Burda Mall. A female staff member in charge of that area was also present. I confronted him right away, asking, "How can you enter the women's changing area ...
On August 24, 2025, around 1:15 PM, my H&M mobile app account was closed for security reasons without any warning or notification. When I realized I couldn't log in, I tried changing my password several times without success. I then requested a password change, but I didn't receive an email, and I c...
On January 15, 2025, I purchased a pair of jeans from an H&M store. I wore them once, and during that first wear, I was told by people around me that there was a visible stain or discoloration on the back. Embarrassed, I returned to the store to report the issue and request an inspection. At the st...
On November 18, 2023, I went to the H&M store in Bodrum Midtown to get a jacket for my daughter. We chose a jacket she liked and went to the checkout. We were told by the cashier that we couldn't buy it for the price listed on the tag. Y****** ****, who identified herself as the store manager, infor...
On November 30, 2024, at 7:15 PM, I visited H&M's kids section to buy a jacket for my son. The black pilot jacket I was looking for wasn’t available on the racks, but I saw it on a mannequin. I asked a male employee in the men's section for assistance, explaining that the size I needed was on the ma...
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