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UPS

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UPS

Complaints

258 complaints
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UPS Tracking Says Out for Delivery but Passport Never Arrived

1

"Shipment delivered"

I requested the delivery of my passport, which was sent through UPS Türkiye from the VFS address to my address in Çankay...

UPS Lost My Gold Wedding Ring and Diamond Engagement Ring

10

I shipped a package containing a gold wedding ring and an emerald-cut diamond engagement ring from Staples in Grass Vall...

UPS Lost My Gold Wedding Ring and Diamond Engagement Ring

UPS Shipment Delayed Nearly a Week to France Despite High Fee

38

On September 21, 2026, I handed over a shipment at the Polatlı Yurtiçi Kargo branch to be sent to Goussainville, France....

UPS Courier Failed to Arrive at My Pickup Time

39

I scheduled a courier pickup from UPS Kargo for today at my address in Kayseri. Although I made an appointment for 2:00 ...

Resolved
107

"Thank you"

Burhan removed this complaint from publication

SuperStep Order Missing After UPS Türkiye Shipment

5

I purchased a product I liked from the SuperStep store at The Land of Legends Antalya on February 9, 2026, for approxima...

Resolved

UPS Said Recipient Was Unavailable Despite Me Being Home

38

"Thank you to the UPS Turkey team for explaining the delay I experienced due to high volume and resolving the issue."

For my order placed through Trendyol and shipped with UPS Türkiye, the deli...

UPS Package Not Delivered Despite Customer Being Home

188

I purchased a product through Trendyol, and it was handed over to UPS Türkiye approximately one week ago. I have been wa...

UPS Courier Fails to Show Up for Scheduled Package Pickup

150

I am filing a complaint because a UPS Türkiye courier failed to arrive despite my scheduling a pickup appointment in the...

UPS Ground Package Stuck in Johnstown PA

11

I am writing regarding multiple UPS Ground packages that have been stuck in transit and not delivered to our rural addre...

UPS Says It Was Delivered But Wasn't

194

I am writing regarding my UPS shipment with tracking number 1Z822A3W4250105619, which was supposed to be delivered to an...

UPS Türkiye Refuses to Pick Up My 180 kg Return Shipment

446

I would like to report a serious issue I have been experiencing with UPS Türkiye at my workplace in Küçükçekmece, Istanb...

Zara Shipment Shows Delivered by UPS but Never Reached My Address

403

My package from Zara, shipped by UPS Turkey under tracking number 1Z0235FR6869512905, shows as delivered in the system o...

UPS Keeps Ignoring My Scheduled Delivery Time

312

For about a year now, I've been running into the exact same problem every time UPS delivers to me. When I place orders o...

My UPS Package Has Been at the Branch for Days and Nobody Will Pick Up

232

A package sent to me via UPS Turkey on June 9, 2026, under tracking number 1ZA5X7006881616245, arrived at the Çorum Cent...

UPS Marks Package as Delivered at 8 PM — But It Never Actually Arrived

190

A shipment sent via UPS Turkey in Ankara, under tracking number 1Z0J7W746800083454, shows as "delivered" in the system o...

UPS Won't Deliver To My Address And Won't Let Me Reroute Deliveries

164

I live in Idyllwild, California and UPS will not deliver to my physical address. Every shipment sent to my address is au...

UPS Changed Confirmed Delivery Date and Customer Service Was Rude

178

I am writing to report my dissatisfaction with the handling of my UPS delivery and the way I was treated by customer ser...

UPS Failed To Deliver Second Package And Did Not Notify Me

149

I was expecting delivery of two packages under a single order through UPS. My first package, with a different tracking n...

UPS Turkey Delayed My Package And Failed Birthday Delivery

115

My shipment with tracking number 1ZA298C26800219622 was shipped on April 24, 2026, via UPS Turkey, but as of today, Apri...

UPS Delivery Delay Disrupting My Business Operations

14

Due to a delivery delay with UPS, my business operations are being seriously disrupted. My shipment arrived at your Mana...

UPS Delivery Delay And No Customer Support Response

96

I am filing a complaint due to the delay and lack of communication I have experienced with UPS. My shipment with trackin...

UPS Lost My $1,302 Graphics Card Shipment And Provided No Resolution

16

"My package got lost in shipping with UPS Turkey and I haven't received any information for a long time. The seller company resent the package and it arrived today."

My shipment, which was sent via UPS on April 11 and was supposed to be delivered within 2–3 days, is still showing as be...

Frequently Asked Questions

UPS has an online Customer Help and Support Center on the official UPS website. They also offer help on the phone at 1-888-742-5877. This number is dedicated to general customer inquiries. For TTY/TDD access for the hearing impaired, you can call 1-800-833-0056. If you require support for international shipping, dial 1-800-782-7892. If you need assistance with trade management, including international import/export services, call 1-800-782-7892. For UPS Supply Chain Solutions, contact 1-800-742-5727.

About UPS (US)

UPS (US) represents the United States operations of United Parcel Service, a package delivery and supply chain management company. It provides ground and air parcel delivery, freight transport, and logistics support services for individuals and commercial clients.

Services Offered

  • Domestic parcel delivery: Ground and express air delivery options for packages and letters across the United States.
  • International shipping: Cross-border parcel transport and customs clearance services to international destinations.
  • Freight transportation: Air, ocean, and ground freight logistics for palletized cargo and heavy shipments.
  • Supply chain management: Warehousing, distribution, and order fulfillment services for business customers.

If you have sent or received shipments through UPS (US), you can share your experience on Xolvie.