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Complaints

271 complaints
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1

UPS Says It Was Delivered But Wasn't

June 17 7:46 PM10

I am writing regarding my UPS shipment with tracking number 1Z822A3W4250105619, which was supposed to be delivered to an...

1

UPS Türkiye Refuses to Pick Up My 180 kg Return Shipment

June 15 12:35 AM4

I would like to report a serious issue I have been experiencing with UPS Türkiye at my workplace in Küçükçekmece, Istanb...

Zara Shipment Shows Delivered by UPS but Never Reached My Address

June 14 11:34 PM2

My package from Zara, shipped by UPS Turkey under tracking number 1Z0235FR6869512905, shows as delivered in the system o...

UPS Keeps Ignoring My Scheduled Delivery Time

June 13 11:21 PM1

For about a year now, I've been running into the exact same problem every time UPS delivers to me. When I place orders o...

My UPS Package Has Been at the Branch for Days and Nobody Will Pick Up

June 13 2:26 PM2

A package sent to me via UPS Turkey on June 9, 2026, under tracking number 1ZA5X7006881616245, arrived at the Çorum Cent...

UPS Marks Package as Delivered at 8 PM — But It Never Actually Arrived

June 12 10:20 PM1

A shipment sent via UPS Turkey in Ankara, under tracking number 1Z0J7W746800083454, shows as "delivered" in the system o...

UPS Won't Deliver To My Address And Won't Let Me Reroute Deliveries

May 21 11:38 PM11

I live in Idyllwild, California and UPS will not deliver to my physical address. Every shipment sent to my address is au...

UPS Changed Confirmed Delivery Date and Customer Service Was Rude

May 15 5:27 AM52

I am writing to report my dissatisfaction with the handling of my UPS delivery and the way I was treated by customer ser...

1

UPS Failed To Deliver Second Package And Did Not Notify Me

April 28 9:54 PM35

I was expecting delivery of two packages under a single order through UPS. My first package, with a different tracking n...

1

UPS Turkey Delayed My Package And Failed Birthday Delivery

April 28 6:22 PM16

My shipment with tracking number 1ZA298C26800219622 was shipped on April 24, 2026, via UPS Turkey, but as of today, Apri...

UPS Delivery Delay Disrupting My Business Operations

April 28 5:36 PM10

Due to a delivery delay with UPS, my business operations are being seriously disrupted. My shipment arrived at your Mana...

UPS Delivery Delay And No Customer Support Response

April 28 10:10 AM12

I am filing a complaint due to the delay and lack of communication I have experienced with UPS. My shipment with trackin...

1

UPS Lost My $1,302 Graphics Card Shipment And Provided No Resolution

April 27 4:13 PM10

"My package got lost in shipping with UPS Turkey and I haven't received any information for a long time. The seller company resent the package and it arrived today."

My shipment, which was sent via UPS on April 11 and was supposed to be delivered within 2–3 days, is still showing as be...

UPS Failed Delivery Even Though I Was Home All Day

March 13 5:06 PM28

I am filing a complaint regarding a delivery issue I experienced with UPS. My package, with tracking number 1Z0J71E26800...

1

UPS Damaged Three International Shipments and Broke Fragile Goods

March 12 9:11 PM16

I am filing a complaint regarding three international shipments I sent via UPS that were delivered to recipients in a da...

UPS Damaged Three International Shipments and Broke Fragile Goods
UPS Damaged Three International Shipments and Broke Fragile Goods
UPS Damaged Three International Shipments and Broke Fragile Goods
UPS Damaged Three International Shipments and Broke Fragile Goods

UPS Delivered Damaged Packages Multiple Times in One Month

March 12 6:23 PM12

I have been consistently experiencing issues with shipments delivered through the UPS Turkey Zonguldak Central branch. O...

UPS Delivered Damaged Packages Multiple Times in One Month
UPS Delivered Damaged Packages Multiple Times in One Month
UPS Delivered Damaged Packages Multiple Times in One Month
UPS Delivered Damaged Packages Multiple Times in One Month
1

UPS Refused to Expedite Shipment Despite Close Location

March 12 4:52 PM17

I would like to share the inconvenience I experienced with a shipment handled by UPS. My package, sent from Ankara to th...

UPS Customer Service Unreachable and Delivery Status Unclear

March 12 12:49 PM16

I would like to share the delivery issue and inability to reach customer service that I experienced with UPS. I received...

UPS Did Not Honor Scheduled Pickup Time for Return Package

March 12 11:25 AM14

On March 12, 2026, I requested a courier pickup through UPS Turkey for a return shipment of a Camper brand item. Since t...

1

UPS Shipping Communication Fiasco

March 6 5:58 PM21

I have a problem with a domestic shipment sent via Ups Türkiye with tracking number 1ZA2320E6804509403. Although the del...

UPS Package Marked Out for Delivery Without Notification

February 13 4:21 PM33

I am experiencing serious inconvenience due to the UPS delivery process in Bodrum. While my package was still showing as...

UPS Delivery Status False “Recipient Not Available”

February 13 2:09 PM32

My shipment with tracking number 1ZA2320E6804302091, which I ordered through the Fenerbahçe SK app and is being handled ...

UPS Courier Refuses to Deliver Package to My Home Address

February 13 2:09 PM30

For the past several months, I have been experiencing serious delivery issues with UPS. Even though I clearly list my ho...

Frequently Asked Questions

UPS has an online Customer Help and Support Center on the official UPS website. They also offer help on the phone at 1-888-742-5877. This number is dedicated to general customer inquiries. For TTY/TDD access for the hearing impaired, you can call 1-800-833-0056. If you require support for international shipping, dial 1-800-782-7892. If you need assistance with trade management, including international import/export services, call 1-800-782-7892. For UPS Supply Chain Solutions, contact 1-800-742-5727.

About United Parcel Service (UPS)

United Parcel Service (UPS) is an international shipping and logistics corporation that serves consumers and businesses worldwide. UPS, which has been there for more than a century, is now one of the world's most well-known and successful logistics companies. It operates in more than 220 different nations and territories. Package and freight delivery, transportation and logistics, e-commerce fulfillment, and international trade management are just a few of the organization's many services. Package tracking, online shipping tools, and alternative fuel vehicles are also a few examples of the innovative technologies that UPS has been developing.