On July 31, 2025, I placed an order for a men’s jersey from the H&M online store for $36 (Order No: 69873314711). After receiving the item, I decided to return it and shipped it back to H&M via Yurtiçi Kargo on August 29, 2025, using the tracking code 191376881737.
However, the brand later claimed that the jersey was missing from the return package and refused to process the refund. They stated that they had sent the package back to me, but I never received it.
At this point, I no longer have the product, and I haven’t received a refund either. I contacted H&M customer service, but they didn’t provide any solution. I’m requesting that my issue be resolved and that the payment for the product be refunded to me immediately.
On April 23, 2025, I placed an online order from H&M for a pair of sweatpants (Order No: 67707601981). The item was shipped the next day, on April 24, but before it even arrived at my address, I submitted a return request through the Yurtiçi Kargo “Kontrol Sende” system on April 25. The product was ...
I returned my H&M online order (Order No. 62329282351, Yurtiçi Tracking No. 402178370631) three weeks ago, but I’ve yet to receive a refund or the returned item. When I first called, I was told there was an issue with the warehouse. The next time, they claimed they couldn’t locate the order number a...
On August 20, 2025, I placed an order (#70221425361) on the H&M online store for a skirt and shirt set. However, instead of receiving the skirt, I found another shirt inside the bag labeled with the skirt’s barcode, and the skirt was never delivered. I reported the issue during the return process an...
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
I returned an item purchased online from H&M over a month ago, yet I haven’t received a refund or even an acknowledgment of the return. H&M blames the issue on their shipping partner, Yurtiçi Kargo, while Yurtiçi Kargo shifts the responsibility back to H&M. This back-and-forth has gone on for weeks,...
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