I haven’t been able to log into my H&M account through the app or website for the past five days. My account has been permanently locked, and I haven’t received any password reset emails despite multiple attempts. I usually log in automatically through my computer, but I might have entered my password incorrectly a few times. After that, the account was locked, and I’ve been unable to regain access since.
My account contained my H&M Member points, order history, and favorite items list. When I tried to create a new account, I was told that my phone number is already linked to the old account, and since I don’t have another number, I couldn’t register again. When I contacted H&M customer service, they said the issue couldn’t be resolved due to system restrictions and offered no further assistance.
I request that my account be reactivated, my points and order data restored, and that I be allowed to register again using my existing phone number if recovery isn’t possible. I kindly ask that this issue be addressed urgently.
While trying to log in to the H&M mobile app, my account was permanently blocked after I entered my password incorrectly a few times. I’ve been an H&M customer for over 10 years, and I haven’t been able to access my account since September 8, 2025, which means it’s been 16 days without access. When...
My H&M account, which I’ve been using since 2017, was suddenly closed without my request or consent. All of my saved orders, points, and account information have also been deleted. I contacted H&M customer service first by email and then by phone, but I was told, “We can’t provide any information,”...
My H&M membership account, which I have actively used for years, was suddenly closed about a week ago without any explanation or prior notice. My account included Plus Member status, reward points from past purchases, and benefits such as free shipping. Although I was told that the closure was due t...
On August 24, 2025, around 1:15 PM, my H&M mobile app account was closed for security reasons without any warning or notification. When I realized I couldn't log in, I tried changing my password several times without success. I then requested a password change, but I didn't receive an email, and I c...
On August 21, my H&M online account (a********@hotmail.com) was suspended after several incorrect password attempts, and I received an email notifying me about it. However, I never received a password reset email. When I contacted H&M customer service online today (September 8), I was told that my a...
Comments