I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packaging I used, without protection or proper folding, and with the package half-open. I’ve been a loyal customer for five years and have returned items before without any issues. I always follow their guidelines and return items in pristine condition, with all tags attached. This time, while both rejected items still had their tags, I did notice small stains—but they were absolutely not caused by me. Whether the problem originated with H&M’s staff or the shipping company, I can’t say.
I contacted customer service immediately, asking them to investigate—especially by checking any security camera footage that might show how the returned package was handled. I never received a response. Now I’m stuck with two unusable items that don’t fit, and I’ll likely have to throw them away. I feel completely disregarded and out of pocket.
To make things worse, I’ve bought numerous items from H&M in the past that faded in color after only a few washes—but I never complained. I let it go. This time, though, I’ve lost money on items I couldn’t use or return, and I received no support or even basic courtesy. I’ve had enough. I will not be shopping at H&M again, and I urge others to think twice before ordering online from them.
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
H&M's failure to refund my payment for the returned items. It has been four days, and I have yet to receive my refund. What's more concerning is the complete lack of response from their customer service department. They're not picking up my calls, and I can't seem to find anyone to help me out with ...
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