Turna.com’dan Geri Ödeme Onayı Ve Tam İade Talebinin Acil İşlenmesi

I write to express my deep disappointment with the customer service ı have received from Turna.com regarding the refund of my cancelled flights.

I purchased my tickets on 1 July 2026 for the routes Tashkent → Bangkok on 7 September 2026 and Bangkok → Tashkent on 16 December 2026 under the name M******* Alina, PNR 7maxj6. Both flights were cancelled by the airline. Since the cancellation on 17 July, for the past 8 days ı have been facing Serious difficulties in obtaining my refund and getting Clear information about the process.

I tried ALL available communication channels including live chat, phone calls and emails. Phone support was particularly problematic, as my calls were answered Only on the third attempt, and even then the refund was not initiated despite the verbal promise that it would be. After several days without any update, ı finally received an email instructing me to contact the airline directly.

When ı contacted Centrum Air, they clearly informed me that Turna.com is responsible for processing the refund and referred me back to Turna. Afterwards, Turna confirmed that they would handle the refund and asked me to submit a refund request through the website. I followed these instructions and created the refund request. On the website, the refund ount shown was 572.02 USD, although ı originally paid 578.62 USD. Despite this difference and the lack of Clear explanation, ı accepted the refund offer directly on the website, not Via email or SMS as previously indicated.

Since accepting the refund offer on the Turna.com website, ı have not received any written confirmation that the refund process has actually started. I have already sent three follow‑up emails asking for confirmation that the refund is in progress, but ı have not received any response. This lack of communication and transparency is extremely stressful, especially because ı urgently need the refunded Money to purchase new tickets for alternative dates, and the current uncertainty is causing both practical and financial difficulties.

In light of the above, ı kindly request that Turna.com immediately send me written confirmation that the refund process for my Booking under PNR 7maxj6 has been officially initiated, process the refund for the full original ount of 578.62 USD without any service fee deduction, and complete the refund to my original payment method within One week from today.

I expect this matter to be resolved promptly and professionally, with Clear and timely communication going forward.