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Turna.com Has Failed to Refund My Cancelled flights for Almost Four Months

ı purchased two flight tickets through Turna.com on 1 July 2026 under the s e Booking reference (PNR: 7maxj6), for the following routes:

- Taşkent – Bangkok (7 September 2026)
- Bangkok – Taşkent (16 December 2026)

Both flights were cancelled by Centrum Air on 17 July 2026.

Since the cancellation, ı have experienced Serious difficulties getting a refund. I contacted Turna.com through live chat, phone calls and email. After repeatedly trying to reach customer service, ı was eventually instructed to submit a refund request through the website, which ı did. The refund ount displayed was 572.02 USD, although ı originally paid 578.62 USD.

Since the end of July, Turna.com has repeatedly claimed that the refund requests were forwarded to the airline and that they are waiting for approval. However, almost four months have passed without any refund, meaningful update or Clear explanation. My messages are sometimes completely ignored.

The situation is even more concerning because ı contacted Centrum Air directly and was informed that Turna.com had opened a refund Case for **Only One of the two cancelled flights**, despite both flights being under the s e PNR. The airline confirmed this information again recently. When ı asked Turna.com to explain why Only One flight was included, ı received no answer.

Due to this situation, ı have had to purchase replacement tickets at my own expense. I now need to arrange my return flight, but my Money is still being withheld. I have lost not Only Money but also an enormous ount of time and energy trying to resolve an issue that should never have taken this long.

I demand that Turna.com:
1. İmmediately clarify why the refund process was initiated for Only One flight.
2. Provide written confirmation of the refund status for both cancelled flights.
3. Explain the difference between the original payment (578.62 USD) and the offered refund (572.02 USD).
4. Process the full refund without any further delay.

I have made numerous attempts to resolve this matter directly with Turna.com, but the company has failed to provide a satisfactory solution. I expect an immediate and concrete response.