Decathlon

I placed an order with Decathlon under the order number GB5C7FXNZY2Q on 24.02.2026, and the system shows it as delivered on 26.02.2026 to a “safe place.” However, the safe place shown in the delivery photo is not my house and does not belong to me. I have not received this parcel at my address in Ca...

I purchased a pair of Kiprun shoes from the Decathlon store at DSI Synergy, Prabhadevi, Mumbai, on September 27, 2025. After using the shoes for only three days, the fabric on the side of one shoe became worn out and tore. I believe this level of damage is unacceptable given such a very short period...

I purchased a Fold 120 folding bicycle with 20-inch wheels, V-brakes, and a 6-speed system from Decathlon’s İzmir Gaziemir store approximately two years ago. From the very first day I bought the bicycle, the tires repeatedly burst because the screws between the rim and the inner tube were piercing t...

I purchased a Decathlon Forclaz men’s trekking hoodie (item code 5414275), invoice/order number 2533248934-25894604, with a total invoice value of 3,068 INR, delivered to my address in Jaipur, Rajasthan, India. I received the product on 10 December 2025, and on the same day, I initiated a return req...

I recently placed an online order from Decathlon for a W900 shoe insole with order number TR3968408040. I paid for the product, but afterward I was informed by customer service that the product could not be supplied because it was out of stock. However, I have seen that the same product is still lis...

On February 7, 2025, I purchased a Rockrider ST530 S model bicycle from Decathlon’s online store for ₺39,990 using my credit card. At the end of August, the bike’s shock component burst and began leaking oil. Although it is under warranty, the Ankara One Tower store failed to resolve the issue. They...

On October 30, 2025, we purchased a pair of Fit3 inline skates (size 35–38) for my son from the Decathlon MarkAntalya store. When he used them for the first time, he experienced severe discomfort and blistering on his right ankle. Upon inspection, we discovered that the hard and stitched structure o...

On October 31, 2025, I purchased an Albastar fishing rod set (Product Code: 8927357) from the Decathlon store at Konya Kent Plaza Mall. When I used the product for the first time on the same day, the rod broke in half while casting the line, even though I did not apply excessive force. There was no ...

On October 28, 2025, I ordered a Domyos EL 100 elliptical bike from the Decathlon Viaport Pendik store, paying the full price of $352 upfront. Since the product wasn’t available in-store, an order was created. On the morning of October 30, I was notified that the product had arrived at the store. I ...

I experienced a problem with my return request (No: sgtr4210489185), which I created through Decathlon’s official website. Within this return, the amount for the product “Domyos Dumbbell – 2x5 kg – Black” was not refunded to me. Only the amount for the product “Quechua Men’s Outdoor Fleece Jacket – ...

Since October 11, 2025, I’ve been experiencing a serious issue with the Rockrider ST 500 24” Black bicycle I purchased from Decathlon Antalya Erasta store. The bike was sold with a two-month exchange guarantee and a 10-year warranty. However, shortly after the two-month period ended, the bicycle dev...

On October 26, 2025, I purchased a 140×190 cm inflatable mattress from the Decathlon store (Invoice No: Clw2025000273508) using my credit card. When I went camping, I took the mattress out for the first time, inflated it, and within about 30 minutes, it deflated on its own — it turned out there was ...

I purchased a pair of Decathlon-branded cleats through Trendyol. I received the product today, and upon inspection, I noticed that the screws on the cleats are too short. Because of this, the product cannot be used properly, and I believe it is defective. I have not yet contacted Trendyol or Decath...

I placed an order for Oxelo brand roller skates through Decathlon, which was marked as delivered on October 25, but I never received the product. My order number is linked to the email address b*[email protected] **. I had the item shipped to my address in Karaman city center and paid $85 USD via credi...

On September 4, 2025, I purchased a Decathlon Outdoor Stainless Steel Thermos – 0.5 L – Practical Lid – Blue – 900 model (Order No: TR3770474326) through Decathlon’s official website. The product was delivered to my home address in Adıyaman city center. My children have been using this thermos regul...

I purchased a pair of Decathlon 500 Cushion Dark Blue sports shoes from the Optimum mall store, and after using them just a few times, visible wear and tear appeared on both the right and left sides. Considering how little I’ve worn them, the shoes wearing out this quickly has been very disappointin...

I purchased a pair of Quechua brand children’s boots from Decathlon, and after being used for just one winter season (around 3–4 months), the boots tore apart. We bought the product from either the Kentpark or One Tower Decathlon store, but unfortunately, we no longer have the receipt. When we repo...

Around 11:00 PM on October 6th, I ordered a Wedze children's jacket from the Decathlon online store. I mistakenly selected the 5-6 year old size when ordering, but then immediately wanted to exchange it for the correct size, the 12-13 year old. However, I couldn't find the option to change the size ...

On July 15, 2024, I purchased a Quechua inflatable mattress from the Decathlon store in Eskişehir Espark Mall. However, I realized that the product I was given was both used and punctured. I was unable to use it and faced significant inconvenience. Because of this, I had to rent a mattress during my...

I placed an order with Decathlon on the morning of Monday, July 7th. Today is Saturday, July 12th, and there is still no sign of my order. I’m planning a weekend trip to the seaside, but the swim goggles, fins, and swim cap I ordered are nowhere to be found. I was informed that my order had supposed...

I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...

We went to a Decathlon store to buy a tent. A staff member in the tent section told us that a brand-new tent, priced around ₺25,500, had been purchased online by another customer and returned because it was too large. Since the package had been opened, they offered to sell it to us for around ₺20,00...

On 25/06/2025, I purchased a bicycle from a Decathlon store. During my second use, I noticed that the steering hub had come loose, so I returned the bike to the Optimum store. After waiting for about an hour for the workshop technician, who never showed up, I handed the bike over to the store manage...