On September 4, 2025, I purchased a Decathlon Outdoor Stainless Steel Thermos – 0.5 L – Practical Lid – Blue – 900 model (Order No: TR3770474326) through Decathlon’s official website. The product was delivered to my home address in Adıyaman city center. My children have been using this thermos regularly for about a month and a half, five days a week, to take to school. For cleaning, we have only washed it with water, without using any chemicals.
However, despite being purchased quite recently, I noticed rust forming on the exterior surface of the thermos today. Additionally, there is now a bad odor inside the thermos. I have not yet checked the warranty or return/exchange options, and I have not contacted Decathlon customer service about this issue. I learned that the product comes with a 10-year warranty.
It is unacceptable for a stainless steel thermos to develop rust and odor in such a short time. I request that my product be replaced with a new one or that a new thermos be sent to me as soon as possible. I kindly ask that my issue be resolved promptly.
On February 7, 2025, I purchased a Rockrider ST530 S model bicycle from Decathlon’s online store for ₺39,990 using my credit card. At the end of August, the bike’s shock component burst and began leaking oil. Although it is under warranty, the Ankara One Tower store failed to resolve the issue. They...
Since October 11, 2025, I’ve been experiencing a serious issue with the Rockrider ST 500 24” Black bicycle I purchased from Decathlon Antalya Erasta store. The bike was sold with a two-month exchange guarantee and a 10-year warranty. However, shortly after the two-month period ended, the bicycle dev...
From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I purchased a Decathlon stainless steel thermos, and to my dismay, the plastic inside the cap has inexplicably detached. This has caused water to leak...
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