I purchased a monthly Superprof Student Pass for IDR 130,000 on 11 May 2026 in Pekanbaru, Indonesia. After paying, I contacted the tutor on the same day, but the tutor did not respond to my messages at all. Because of this lack of response, I was unable to use the service I paid for and decided that...
I started a monthly membership on Superprof by paying approximately $8 with my credit card in order to create a painting lesson request. However, even after more than 48 hours passed, I did not receive any response whatsoever to my lesson request, and the instructor never replied. This situation tu...
I signed up for Superprof about 6–7 months ago just to browse the platform. At the time, approximately $6 was charged from my card, but the system did not clearly show this as a subscription membership. Because of that, the recurring charges were difficult to notice on my bank statement. What makes...
I created a student/parent account on Superprof in order to find a piano teacher for my child. During the registration process, it was stated that a one-time fee would only be charged if the teacher accepted the lesson request. Based on this information, I completed the process believing it was only...
I subscribed to the Superprof Student Pass on 18 March 2024 in order to use a tutor at that time. I was not aware that this was a recurring monthly subscription, and after that initial use in March 2024 I did not use the service again at any time. Only on 8 December 2025 did I realise that the Stude...
I recently discovered that Superprof has been charging my Garanti Bank account/card without my knowledge for approximately 11 months, at about $7 per month, resulting in a total unauthorized charge of roughly $71. During this entire period, I did not receive any service from Superprof, did not atten...
While using Superprof, I believed that I had purchased only a one-month subscription. However, without my knowledge or consent, the second month’s fee...
I discovered today that my credit card has been charged for a long time without my knowledge due to a Superprof Student Pass subscription. For 9 months, $7 per month was charged to my card, totaling $60, even though I never benefited from this subscription and had already deleted my account. During...
I clicked on the profile of a tutor named M** on Superprof** to contact them, and in the prompt that appeared, I selected the option that said “request now.” I was then asked to enter my credit card information. Since this step appeared to be mandatory in order to access the service and contact the ...
Over the past two months, I’ve been charged about $6 per month on my credit card by Superprof, and I only just noticed it. I apparently signed up without realizing it, and I did not receive any warning or notification about these charges. I tried to log into my account and cancel the subscription, ...
On the Superprof app, I made a payment of $6 to find a tutor, using my Akbank debit card. This first payment was done with my full consent. However, later I noticed that a second charge of the same amount — another $6 — was made from my card without any approval or consent from me. This second char...
I subscribed to a monthly Superprof membership about two years ago and cancelled it through my account at that time. However, I recently noticed that my membership still appears as active. Because of this, I am concerned that charges may have been made to my credit card without my knowledge or conse...
On November 17, I submitted a request for private English lessons through Superprof and paid $7. However, even though I canceled my lesson request, the refund has not been issued for the past 2–3 days. I also have not received any information regarding the refund process. I request that this issue ...
Even though I previously made only a one-time transaction on Superprof, money has been withdrawn from my card twice without my permission. The most recent charge was $5 on November 9. I do not accept these charges, especially since I do not have any membership or subscription. I also never received ...
Superprof claims that no payment will be taken unless a teacher responds, but the site is completely money-oriented. The fee is charged even before any teacher replies. I want the fee they took from me to be refunded. I'm not happy, and I will share my complaint at all social media channels unless t...
I tried the Superprof platform for my daughters as a trial for general lessons, and it was stated that it would be a one-time payment of about $5. However, for almost a full year, money has continued to be withdrawn from my account regularly, and the total amount charged has exceeded $24. These paym...
Once you sign up for Superprof.com, you’re in trouble! The site withdraws money from your account every month without notifying you. I can’t even log into my account anymore, and it’s been inactive for a long time. If I hadn’t noticed, they would have kept charging me for months without my knowledge...
I have been a member of the Superprof platform for about a year. Although I once contacted a teacher through the site, I never actually took any lessons. However, without my knowledge, on August 29 and September 29, two separate charges of ₺199 each were withdrawn from my credit card — a total of ₺3...
I am a teacher on the Superprof platform. I’ve been trying to change my profile photo, but even though the system shows the message “updated,” the old photo remains, and the new one never appears. I have tried this process about 10 times from both my computer and mobile device, but the result is alw...
There is a fake profile created under the username “mine dilek” on the Superprof platform. Although this profile was made by some of my friends as a joke, it has now become a serious issue. I contacted your company via email to request that the profile be removed, but I only received an automated re...
Even though I have never received any service from Superprof.com, money has been withdrawn from my credit card every month. The site has no available customer service, and it’s impossible to reach anyone for support. I’m planning to file a criminal complaint with the prosecutor’s office regarding t...
Last night, I paid ₺259 for a subscription on the Superprof platform. It was clearly stated on the site that the subscription fee would only be charged after my tutor request was accepted. However, the payment was processed even though no tutor accepted my request, and the amount was withdrawn from ...
On April 2, 2024, I purchased a one-month service through Superprof. However, even though I did not use the service after that date, I recently discovered that ₺200 has been automatically withdrawn from my Akbank credit card every month for the past 17 months — totaling ₺3,400 (17×₺200). The most re...
About nine days ago, I paid ₺260 by credit card on Superprof to take a trial lesson with A** G*****. However, after two days without any response to my lesson request, I canceled it. The site shows that the request was canceled, and normally, when a lesson is not accepted, the payment should be auto...