My name is Reem and I am a chemistry teacher using the Superprof platform, where my hourly rate is £50. Recently I tried... to change my profile photo and edit my ad, but the system does not reflect these changes. Although the system displays a confirmation message such as “updated” my old profile phot
I purchased a monthly subscription on Superprof. However, for about a week, whenever I try to use the website, I constan...tly encounter a warning stating, "You have reached your daily unlimited usage limit." Even though I paid for a monthly subscription, being unable to utilize the service creates si
I have been requesting private tutoring lessons through Superprof for about a month. Despite submitting course applicati...ons dozens of times, all of my requests are rejected, and I cannot arrange a single lesson. There is no functional contact phone number or representative to reach on the website ei
I subscribed to the Superprof website on August 23, 2026, to arrange private second-grade math tutoring for my daughter,... and I paid $7 to message the tutors. After making the payment, I messaged the tutor profiles on the site, but not a single tutor responded, leading me to believe that the tutors a
"After making a third complaint I was just given 4 months of refund from Superprof and I appreciate the partial refund of $196."
I subscribed to Superprof in January 2026 and was led to believe I was paying a one‑time fee of $49 USD to use the platf...orm. Only much later did I realize that I had in fact been placed into an automatic renewal subscription of $49 per month, which continued to be charged from January through August
On July 27, 2026, a charge of $7 was made from my Ziraat Bank account under the description iyzico/Superprof.com without... my knowledge or consent. I have never previously created an account, subscription, or completed any payment transaction on either iyzico or Superprof. Despite requesting a refund
I started a trial membership on the Superprof website. Even though I did not want to convert this trial membership into ...a paid subscription and gave no authorization, a charge of $7 was made from my card on July 11, 2026. Despite my request to cancel the membership, my subscription was not terminate
When I signed up to take lessons through Superprof, I was told that my card would only be charged once I actually took a... lesson. However, even though I never took any lessons, $5 was charged to my credit card on June 23. I don't accept this charge, since I never gave any authorization for it and nev
I recently signed up on Superprof to find a tutor and believed I was paying a one-time fee of $50 as the tutor fee. The ...way the payment page was presented made it appear that this $50 was going directly to the tutor for the lesson. After completing the payment, my tutor then charged me an additional
I created a profile on Superprof to find a private tutor for my daughter, and in April, I knowingly made a payment, beli...eving it would be a one-time charge. I never intended to start any kind of membership or subscription — I only agreed to a single, one-time payment. However, on May 20, 2026, I not
I purchased a monthly Superprof Student Pass for IDR 130,000 on 11 May 2026 in Pekanbaru, Indonesia. After paying, I con...tacted the tutor on the same day, but the tutor did not respond to my messages at all. Because of this lack of response, I was unable to use the service I paid for and decided that
I started a monthly membership on Superprof by paying approximately $8 with my credit card in order to create a painting... lesson request. However, even after more than 48 hours passed, I did not receive any response whatsoever to my lesson request, and the instructor never replied. This situation tu
I signed up for Superprof about 6–7 months ago just to browse the platform. At the time, approximately $6 was charged fr...om my card, but the system did not clearly show this as a subscription membership. Because of that, the recurring charges were difficult to notice on my bank statement. What makes
I created a student/parent account on Superprof in order to find a piano teacher for my child. During the registration p...rocess, it was stated that a one-time fee would only be charged if the teacher accepted the lesson request. Based on this information, I completed the process believing it was only
I subscribed to the Superprof Student Pass on 18 March 2024 in order to use a tutor at that time. I was not aware that t...his was a recurring monthly subscription, and after that initial use in March 2024 I did not use the service again at any time. Only on 8 December 2025 did I realise that the Stude
I recently discovered that Superprof has been charging my Garanti Bank account/card without my knowledge for approximate...ly 11 months, at about $7 per month, resulting in a total unauthorized charge of roughly $71. During this entire period, I did not receive any service from Superprof, did not atten
While using Superprof, I believed that I had purchased only a one-month sub...scription. However, without my knowledge or consent, the second month’s fee
I discovered today that my credit card has been charged for a long time without my knowledge due to a Superprof Student ...Pass subscription. For 9 months, $7 per month was charged to my card, totaling $60, even though I never benefited from this subscription and had already deleted my account. During
I clicked on the profile of a tutor named M** on Superprof** to contact them, and in the prompt that appeared, I selecte...d the option that said “request now.” I was then asked to enter my credit card information. Since this step appeared to be mandatory in order to access the service and contact the
Over the past two months, I’ve been charged about $6 per month on my credit card by Superprof, and I only just noticed i...t. I apparently signed up without realizing it, and I did not receive any warning or notification about these charges. I tried to log into my account and cancel the subscription,
On the Superprof app, I made a payment of $6 to find a tutor, using my Akbank debit card. This first payment was done wi...th my full consent. However, later I noticed that a second charge of the same amount — another $6 — was made from my card without any approval or consent from me. This second char
I subscribed to a monthly Superprof membership about two years ago and cancelled it through my account at that time. How...ever, I recently noticed that my membership still appears as active. Because of this, I am concerned that charges may have been made to my credit card without my knowledge or conse
On November 17, I submitted a request for private English lessons through Superprof and paid $7. However, even though I ...canceled my lesson request, the refund has not been issued for the past 2–3 days. I also have not received any information regarding the refund process. I request that this issue
Even though I previously made only a one-time transaction on Superprof, money has been withdrawn from my card twice with...out my permission. The most recent charge was $5 on November 9. I do not accept these charges, especially since I do not have any membership or subscription. I also never received
Superprof is an online tutoring marketplace operated by Superprof SAS, a French company based in Paris. The platform was founded in 2013 and connects students with independent tutors across many subjects.
Customer support email: [email protected]
Phone number: No dedicated U.S. customer support phone number is publicly available.
Superprof operates in the online education and private tutoring industry. Its business model allows tutors to create profiles and advertise lessons, while students search for tutors by subject, location, price, and lesson format.
User sentiment around Superprof is mixed, with many complaints focused on billing, subscriptions, and support responsiveness.
If you’ve experienced issues with Superprof, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
