I placed an order with Decathlon on the morning of Monday, July 7th. Today is Saturday, July 12th, and there is still no sign of my order. I’m planning a weekend trip to the seaside, but the swim goggles, fins, and swim cap I ordered are nowhere to be found. I was informed that my order had supposedly been shipped, but when I check the tracking details, there is no progress at all. I even contacted Aras Cargo, and they clearly stated that there is no parcel registered under my name. So, no package and absolutely no information. I also reached out to Decathlon customer service by email. They promised to respond within 24 hours — it’s now been two full days, and I haven’t received a single reply. Honestly, I expected far better service from a major brand like Decathlon. The lack of communication, disorganization, and complete disregard for the customer is extremely disappointing. Even late-night kebab shops run their business more efficiently than this. So where is my order? It’s been a full week. I have plans, my time is limited, and your carelessness has disrupted everything. I demand a clear explanation and immediate resolution to this issue! Order Number: TR3651989503
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
On August 12, 2024, I placed an order on Decathlon's online store with the next-day delivery option. I received an email 20 minutes later confirming that my order had been dispatched. However, the package did not arrive the next day. On August 14, 2024, I contacted Decathlon's customer service. The ...
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