JVC 65-Inch Smart TV Freezing and Black Screen Issue Every Day

On October 10, 2024, I purchased a JVC 65VA7405T 65-inch (164 cm) 4K Ultra HD Android Smart TV with a built-in satellite receiver from Hepsiburada (sold directly by Hepsiburada) as a gift for my parents. However, the product has had issues from the very beginning, which has left me embarrassed in front of my family and made the money I paid feel wasted.

The TV is being used in Avcılar, Istanbul, and the same problems occur almost every day. The device frequently freezes and lags, and the remote responds very slowly. While watching regular broadcasts, the screen suddenly goes black and becomes completely unresponsive. There is also a yellowish discoloration in the lower-left corner of the black screen, for which I have recorded photos and videos. The only way to fix it is to unplug the TV and plug it back in. Since my father uses the TV regularly, he experiences these issues daily.

I contacted authorized service, but when they arrived, they said everything appeared normal and they could not detect any problem. Of course, the issue did not occur at that moment, and it happens unpredictably. They installed a software update and said it would fix the issue, but even after the update, the same problems continued—the TV still freezes, gets stuck on a black screen, and only works again after being unplugged. The technician asked me to record a video of the issue, and I eventually managed to capture the moment showing the TV completely unresponsive. Despite this, no solution such as a replacement or refund has been offered.

Invoice Number: 7202243850
Hepsiburada Order Number: 488 533 355 2

My father no longer wants to use a TV that constantly malfunctions and says he will buy a different one. This product has caused both practical and emotional frustration for our family.

I request that the authorities replace this defective TV with a new, fully functional unit or provide a full refund of the amount I paid.