I rented a Nissan Juke from Europcar Salzburg Airport rental office on 15.11.2025 and returned the vehicle to Vienna main train station on 17.11.2025. There were no personnel present when I returned the vehicle so no one checked the condition of the vehicle during my return. Next morning, an Europca...
On October 24, 2025, I was informed by Europcar of two separate fines — one for £90.00 and another for £27.40 dated October 27, 2025. Following this, I was notified that an “admin fee” of £50 per fine (a total of £100) would be charged. These administration fees are almost equal to the actual fines ...
Between September 29 and October 4, 2025, I rented a Skoda Fabia from Europcar in Belgrade, Serbia, and paid for it in advance. However, when I arrived to pick up the vehicle, I was given a Renault Clio instead. I had paid $230 for the 6-day rental, but during pickup, I was charged two separate depo...
On Sunday, August 10, 2025, I rented a Seat Arona (economy package) from Europcar’s Sarajevo Airport branch and returned the vehicle without any issues or damages. During the rental, a deposit of €350 was charged to my account. However, even after 40 business days, the deposit has still not been ref...
On August 21, 2025, I rented a Skoda Fabia 1.0 from Europcar’s Sarajevo Airport branch, and a deposit of $1,240 (approx. 1,600 BAM) was charged to my credit card. Although I returned the vehicle on August 25, 2025, in perfect condition, the deposit is still showing as a pending authorization on my c...
On July 29, 2025, I rented a car from Europcar Lugano City Centre under reservation number 22401722 and returned it on August 5, 2025, at 2:00 PM at Zurich Airport in perfect condition with no damage. The vehicle was fully inspected upon return, and no damage report was created. During the rental, ...
On April 20, 2025, I rented a car from Europcar at Malpensa Airport, Italy. When I picked up the vehicle, I carefully recorded all existing damages on video. However, after returning the car, I was unfairly charged €410 for damages that were already present when I collected the vehicle. I contacted...
On July 31, 2025, I rented a Cupra vehicle from Europcar Hamburg, Germany (Reservation No: 1192691899). Later, I was informed of a €30 traffic fine allegedly issued on August 3, 2025, and on September 17, 2025, this amount was charged to my credit card. However, I was never provided with any documen...
I rented a car from Europcar at Queen Alia International Airport in Amman, Jordan. After I returned home, money was withdrawn from my account without my authorization. Two days after my return, Europcar claimed that they had found a scratch on the car and made an unjust charge for it. This charge w...
We rented a car on Lesbos Island and, to be safe, we also purchased full insurance coverage and all-risk protection, including guaranteed refund options. However, due to passport control and border gate delays, we arrived about 1–2 hours late to pick up the vehicle. When we arrived, we were told tha...
Between July 19 and July 25, 2025, I rented a Skoda Scala from Europcar at Linz Airport, Austria. I paid all rental fees by credit card, and a deposit of $1,117 was held on my card. I returned the vehicle on time, without any damage, missing fuel, or delay, fully meeting all my rental obligations. ...
My experience with Europcar Dubai was absolutely terrible. When I returned the car, it was checked and accepted without any issues by their staff. Yet, just 30 minutes later, the system suddenly showed four fabricated damage claims such as “front bumper missing,” “rear bumper missing,” and “front fe...
On July 23, 2025, at 10:00 AM, I rented a car from Europcar’s Venice office through Booking.com (reference number: 733677744). All my documents were complete, and I was ready to finalize the process with my Turkish driver’s license, which has international validity. However, the staff member demande...
I rented a car in London through Carla and purchased the “Premium Protection” insurance package. The insurance description clearly stated that it covered all accidental damages — including windshield and tires — with no excess and at a lower cost than at the rental counter. However, when I arrived ...
I was mistreated by Europcar during my rental in Italy. I booked a 5-day car rental through Booking.com, and a €500 deposit was charged to my account. After returning the car without any damage and with more fuel than when I received it, I was unexpectedly billed €100 for nonexistent parking and veh...
On Thursday, July 3, 2025, I rented a car from Düsseldorf Airport and returned it on July 13, 2025, around 1:00 PM, believing everything was in perfect condition. However, I was later informed that a barely visible 3–4 cm scratch on the wheel rim was reported as 10 cm, and €177.96 was deducted from ...
I’m absolutely disgusted by my experience with Europcar — especially their Dubai branch, which has turned what should have been a routine rental into a nightmare of false accusations, data misuse, and complete customer service failure. After returning my rental clean, undamaged, and on time, their o...
I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process was I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition...
On May 21, 2025, I rented a vehicle through Europcar and paid the rental fee online using my credit card. I picked up the car from the Europcar office outside Samsun Airport, where a security deposit of ₺6,000 was withdrawn from my card. I was told this amount would be refunded upon returning the ve...
I’m extremely frustrated with Europcar. While traveling abroad, I apparently received a radar speeding ticket, which I understand can happen. However, without any prior notice, Europcar went ahead and charged my credit card an additional €30 (around ₺) without explaining why. No detailed invoice, no...
On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rental fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through....
Between April 24 and April 28, we rented a car from Europcar and picked it up without any issues at Sharjah Airport in Dubai. We also returned the car smoothly and on time, with no damages, no extra charges discussed, and all paperwork properly handled. Everything seemed perfectly normal at the time...
Hello, on May 2, 2025, I made a car reservation in Munich, Germany through Europcar. I specifically booked a Volkswagen and paid the full amount with my credit card. The confirmation stated the vehicle would be ready at 5:00 PM. However, when I arrived at the Europcar office at the specified time, I...
I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. It's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused. When I c...