I am writing to file a public complaint against Europcar Türkiye/Faz Oto Kiralama regarding a rental in Istanbul that wa...s fully prepaid, fully insured, and free of incidents – yet resulted in unjustified post-rental charges of EUR 215.62 with no documentation whatsoever. Reservation details • Rental
I made a vehicle reservation for August 8–16, 2026, through Europcar's UK website and picked up the vehicle from the Eur...opcar office at İzmir Airport. During the booking process, I specifically purchased collision damage protection, which explicitly includes glass and tire damage, by paying an extra
I rented a vehicle through Booking.com from Europcar's downtown Lisbon office under reservation number 747054707. I made... my reservation for an economy vehicle for August 11, 2026, at 10:00 AM, and prepaid the full total of $195. When I went to pick up the vehicle, they refused to hand it over to me
I booked a rental car from Europcar through Booking.com to use on Chios Island. I made the payment of $135 using my cred...it card around May. On July 23, I canceled my reservation, and the system stated that the refund would be processed within 7 days. However, even though 20 days have passed since t
On July 23, 2026, we rented a vehicle from the Europcar Athens location through Booking.com. Although we reserved an Ope...l Corsa, they insisted on giving us a Ford Focus instead. Despite being locked, this vehicle was broken into twice within the last two days in busy areas equipped with security cam
On August 2, 2026, I made a car rental reservation through Europcar prior to my flight from the UK to Malatya. Believing... my reservation was valid, I took my flight and arrived at Malatya Airport. After arriving at the airport, when I called to pick up the vehicle, I learned that my reservation had b
On July 26, 2026, I rented a car for 1 day from the Europcar office in downtown Cologne, Germany. A child seat was inclu...ded in my reservation, and I paid for it. At the office, I was merely handed the car key and given written directions to an enclosed parking garage. Using the QR receipt provided,
Between July 11 and July 16, 2026, I rented a Seat Ibiza through Europcar on Chios Island. Upon returning the vehicle, a...n inspection report was logged together with the agent, and damage was noted for what I can truly describe as a tiny scratch on the rear taillight/bumper area. Citing this minor sc
On May 22, 2026, I rented a Skoda Octavia from the Europcar office at Sarajevo Airport, and on May 29, 2026, I returned ...the vehicle without any issues—clean and undamaged. During the rental, a $344 deposit was taken, and I paid approximately $499 for the rental itself. Upon returning the vehicle, $
I rented a vehicle in my name from Europcar at Sarajevo Airport on May 24 and returned the vehicle on May 27 without any... issues, with all checks completed, and without being informed of any damage or extra fees. During the rental, I paid a deposit of 2,750 BAM ($1,602). Despite returning the vehicl
Between May 22 and May 27, we rented an automatic Peugeot 2008 from Europcar in Skopje, North Macedonia. When returning ...the vehicle, although we specifically asked the agent to inspect the car, they claimed they were in a hurry and took delivery without conducting any inspection. Approximately two
I rented a vehicle from Milan Malpensa Airport for the dates May 12–May 21 through Booking.com under Confirmation No: 76...3596651. When I went to pick up the car, the Europcar representative refused to accept my Turkish driver's license, demanded an International Driving Permit, and canceled the reser
We rented a Peugeot 2008 vehicle from Europcar between May 22 and May 27 in North Macedonia, where we traveled for a run...ning event in May. After returning the vehicle without any issues at the end of the rental period and heading to the airport, they sent us a message via WhatsApp shortly before we
On May 22, 2026, I rented a Peugeot 2008 from the Europcar branch at Skopje Airport and returned the vehicle after five ...days of use. During drop-off, no detailed joint inspection of the vehicle was conducted, no damage assessment report was created, and I signed no documents. Approximately 24 hours
I rented an Opel Corsa from Europcar at Amsterdam Airport through Yolcu360 for the dates April 2–5. Although I made all ...payments and returned the vehicle without any issues, my credit card was charged twice without authorization: $208 on April 5 and an additional $63 on May 6. Neither Yolcu360 nor
On April 9, I rented an automatic SUV from Europcar through Booking.com to pick up at Amsterdam Airport. Although I had ...confirmation emails sent by both Booking.com and Europcar with confirmation number 749729271, and had already paid $496 in advance using my credit card, the staff at the airport Eu
I rented a Skoda Kodiaq from Europcar's Sarajevo Airport office for the dates April 9, 2026 – April 11, 2026. While retu...rning the vehicle on April 11, we jointly identified hairline scratches on the right side. Office staff explicitly stated that these scratches would be inspected after the car was
On February 24, 2026, I rented a Volkswagen Golf GTE from your Amsterdam Downtown location. While my rental fee was $612..., an additional $344 deposit was collected, bringing the total charged to my credit card to $956. I returned the vehicle on March 1, 2026, in full compliance with the contract and
I rented a vehicle through Europcar via the Rent Carla website under voucher number 378846. Despite having my Europcar c...onfirmation email (No. 1201343194), I was utterly mistreated at Munich Airport today between 12:00 PM and 2:00 PM. At the Europcar airport counter, despite having my confirmed res
My friend rented a Renault Clio from the Europcar branch at Skopje Airport in Macedonia through Booking.com on March 6, ...2026, and returned the vehicle without any issues on March 7, 2026. A deposit of $573 was collected during the rental and charged to their Garanti Bank card. When the deposit was
I rented an economy-class vehicle through Booking.com from Europcar to use in Amsterdam between January 19 and January 2...3. Although I paid for my reservation in full through Booking.com, when I went to pick up the vehicle, Europcar staff claimed that the payment made through Booking had not transfer
I rented a Nissan Juke from Europcar Salzburg Airport rental office on 15.11.2025 and returned the vehicle to Vienna mai...n train station on 17.11.2025. There were no personnel present when I returned the vehicle so no one checked the condition of the vehicle during my return. Next morning, an Europca
On October 24, 2025, I was informed by Europcar of two separate fines — one for £90.00 and another for £27.40 dated Octo...ber 27, 2025. Following this, I was notified that an “admin fee” of £50 per fine (a total of £100) would be charged. These administration fees are almost equal to the actual fines
Between September 29 and October 4, 2025, I rented a Skoda Fabia from Europcar in Belgrade, Serbia, and paid for it in a...dvance. However, when I arrived to pick up the vehicle, I was given a Renault Clio instead. I had paid $230 for the 6-day rental, but during pickup, I was charged two separate depo
Europcar is a major international car rental company that provides mobility solutions for both leisure and business travelers. Founded in 1949 in Paris, France, the brand has grown into one of the largest vehicle rental networks in the world. Europcar is currently owned by Green Mobility Holding, a mobility consortium led by the Volkswagen Group.
Because Europcar operates globally, customer support channels are primarily decentralized. While the company heavily relies on regional web forms for support, there are a few central points of contact:
Europcar operates within the global transportation and mobility industry. The company functions primarily as a short- and medium-term vehicle rental agency, operating through a combination of corporate-owned stations, subsidiaries, and a vast international franchise network. Europcar aims to provide flexible travel solutions to meet various consumer and commercial needs.
Overall user sentiment toward Europcar leans negative across multiple consumer review platforms. Customers frequently express deep frustration over deceptive billing practices, aggressive sales tactics at the rental counter, and a general lack of responsiveness from post-rental customer support.
If you have experienced issues with Europcar, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help others make informed decisions.
