I rented a Nissan Juke from Europcar Salzburg Airport rental office on 15.11.2025 and returned the vehicle to Vienna mai...n train station on 17.11.2025. There were no personnel present when I returned the vehicle so no one checked the condition of the vehicle during my return. Next morning, an Europca
On October 24, 2025, I was informed by Europcar of two separate fines — one for £90.00 and another for £27.40 dated Octo...ber 27, 2025. Following this, I was notified that an “admin fee” of £50 per fine (a total of £100) would be charged. These administration fees are almost equal to the actual fines
Between September 29 and October 4, 2025, I rented a Skoda Fabia from Europcar in Belgrade, Serbia, and paid for it in a...dvance. However, when I arrived to pick up the vehicle, I was given a Renault Clio instead. I had paid $230 for the 6-day rental, but during pickup, I was charged two separate depo
On Sunday, August 10, 2025, I rented a Seat Arona (economy package) from Europcar’s Sarajevo Airport branch and returned... the vehicle without any issues or damages. During the rental, a deposit of €350 was charged to my account. However, even after 40 business days, the deposit has still not been ref
On August 21, 2025, I rented a Skoda Fabia 1.0 from Europcar’s Sarajevo Airport branch, and a deposit of $1,240 (approx.... 1,600 BAM) was charged to my credit card. Although I returned the vehicle on August 25, 2025, in perfect condition, the deposit is still showing as a pending authorization on my c
On July 29, 2025, I rented a car from Europcar Lugano City Centre under reservation number 22401722 and returned it on A...ugust 5, 2025, at 2:00 PM at Zurich Airport in perfect condition with no damage. The vehicle was fully inspected upon return, and no damage report was created. During the rental,
On April 20, 2025, I rented a car from Europcar at Malpensa Airport, Italy. When I picked up the vehicle, I carefully re...corded all existing damages on video. However, after returning the car, I was unfairly charged €410 for damages that were already present when I collected the vehicle. I contacted
On July 31, 2025, I rented a Cupra vehicle from Europcar Hamburg, Germany (Reservation No: 1192691899). Later, I was inf...ormed of a €30 traffic fine allegedly issued on August 3, 2025, and on September 17, 2025, this amount was charged to my credit card. However, I was never provided with any documen
I rented a car from Europcar at Queen Alia International Airport in Amman, Jordan. After I returned home, money was with...drawn from my account without my authorization. Two days after my return, Europcar claimed that they had found a scratch on the car and made an unjust charge for it. This charge w
We rented a car on Lesbos Island and, to be safe, we also purchased full insurance coverage and all-risk protection, inc...luding guaranteed refund options. However, due to passport control and border gate delays, we arrived about 1–2 hours late to pick up the vehicle. When we arrived, we were told tha
Between July 19 and July 25, 2025, I rented a Skoda Scala from Europcar at Linz Airport, Austria. I paid all rental fees... by credit card, and a deposit of $1,117 was held on my card. I returned the vehicle on time, without any damage, missing fuel, or delay, fully meeting all my rental obligations.
My experience with Europcar Dubai was absolutely terrible. When I returned the car, it was checked and accepted without ...any issues by their staff. Yet, just 30 minutes later, the system suddenly showed four fabricated damage claims such as “front bumper missing,” “rear bumper missing,” and “front fe
On July 23, 2025, at 10:00 AM, I rented a car from Europcar’s Venice office through Booking.com (reference number: 73367...7744). All my documents were complete, and I was ready to finalize the process with my Turkish driver’s license, which has international validity. However, the staff member demande
I rented a car in London through Carla and purchased the “Premium Protection” insurance package. The insurance descripti...on clearly stated that it covered all accidental damages — including windshield and tires — with no excess and at a lower cost than at the rental counter. However, when I arrived
I was mistreated by Europcar during my rental in Italy. I booked a 5-day car rental through Booking.com, and a €500 depo...sit was charged to my account. After returning the car without any damage and with more fuel than when I received it, I was unexpectedly billed €100 for nonexistent parking and veh
On Thursday, July 3, 2025, I rented a car from Düsseldorf Airport and returned it on July 13, 2025, around 1:00 PM, beli...eving everything was in perfect condition. However, I was later informed that a barely visible 3–4 cm scratch on the wheel rim was reported as 10 cm, and €177.96 was deducted from
I’m absolutely disgusted by my experience with Europcar — especially their Dubai branch, which has turned what should ha...ve been a routine rental into a nightmare of false accusations, data misuse, and complete customer service failure. After returning my rental clean, undamaged, and on time, their o
I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process w...as I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition
On May 21, 2025, I rented a vehicle through Europcar and paid the rental fee online using my credit card. I picked up th...e car from the Europcar office outside Samsun Airport, where a security deposit of ₺6,000 was withdrawn from my card. I was told this amount would be refunded upon returning the ve
I’m extremely frustrated with Europcar. While traveling abroad, I apparently received a radar speeding ticket, which I u...nderstand can happen. However, without any prior notice, Europcar went ahead and charged my credit card an additional €30 (around ₺) without explaining why. No detailed invoice, no
On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rent...al fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through.
Between April 24 and April 28, we rented a car from Europcar and picked it up without any issues at Sharjah Airport in D...ubai. We also returned the car smoothly and on time, with no damages, no extra charges discussed, and all paperwork properly handled. Everything seemed perfectly normal at the time
Hello, on May 2, 2025, I made a car reservation in Munich, Germany through Europcar. I specifically booked a Volkswagen ...and paid the full amount with my credit card. The confirmation stated the vehicle would be ready at 5:00 PM. However, when I arrived at the Europcar office at the specified time, I
I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. I...t's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused. When I c
Europcar is a major international car rental company that provides mobility solutions for both leisure and business travelers. Founded in 1949 in Paris, France, the brand has grown into one of the largest vehicle rental networks in the world. Europcar is currently owned by Green Mobility Holding, a mobility consortium led by the Volkswagen Group.
Because Europcar operates globally, customer support channels are primarily decentralized. While the company heavily relies on regional web forms for support, there are a few central points of contact:
Europcar operates within the global transportation and mobility industry. The company functions primarily as a short- and medium-term vehicle rental agency, operating through a combination of corporate-owned stations, subsidiaries, and a vast international franchise network. Europcar aims to provide flexible travel solutions to meet various consumer and commercial needs.
Overall user sentiment toward Europcar leans negative across multiple consumer review platforms. Customers frequently express deep frustration over deceptive billing practices, aggressive sales tactics at the rental counter, and a general lack of responsiveness from post-rental customer support.
If you have experienced issues with Europcar, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help others make informed decisions.
