On March 8, 2026, I made a one-time test payment of $0.52 + $0.52 on the website myiq.com using my Akbank card ending in 4589, with my full knowledge and consent. However, I did not start or approve any subscription.
Despite this, on March 22, 2026, an additional charge of approximately $31 was made from my card under the name “myiq.” This transaction is absolutely not mine and was made without my authorization. I believe my card information was stored and used without my consent, which has caused me financial harm.
I contacted Akbank and reported the issue, but so far I have not received a clear resolution or response. I request that the unauthorized charge of $31 be refunded to me immediately and in full, and that my grievance be resolved. I am prepared to take all necessary actions and file formal disputes if required.
On January 26, 2026, I made a payment of approximately $1 in the MyIQ app to view my test results. During this transaction, I did not see any subscription terms, recurring payment notice, approval screen, or disclosure indicating that I was signing up for an ongoing membership. I completed the payme...
On January 24, 2026, I made a one-time payment of approximately $1 on the MyIQ.com website using my Akbank card ending in 8124 to receive a single test result. This was intended to be a one-time transaction only. However, on February 2, 2026, without my knowledge or authorization, an additional cha...
I made a one-time payment of approximately $0.50 on the MyIQ website for a trial test, with my full knowledge and consent. However, on March 20, 2026, an additional charge of approximately $31 was made from my Garanti Bank card under the name “MyIQ.COM/US.” This transaction was carried out completel...
On February 8, 2026, at 2:49 a.m., I noticed that my Akbank card was charged $43 in connection with the My IQ website, without my knowledge or permission. I was not presented with any approval screen, notification, or clear agreement regarding these charges. I had previously only taken a single tes...
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