Around 11:00 PM on October 6th, I ordered a Wedze children's jacket from the Decathlon online store. I mistakenly selected the 5-6 year old size when ordering, but then immediately wanted to exchange it for the correct size, the 12-13 year old. However, I couldn't find the option to change the size in the system, and there was no option to cancel the order. Furthermore, the call center and customer service were closed after 6:30 PM, so I couldn't reach anyone. My order number is TR3828235584. I paid ₺1,670 for the product. I understand Decathlon has a 60-day return policy, but the lack of an order cancellation option and the inability to reach customer service have been frustrating. I request that the correct size be sent, or if that's not possible, my order be canceled.
On June 13, 2023, I went to the Decathlon store in Diyarbakir and purchased a pair of shoes that I liked. Because they didn't have my size in stock, they suggested ordering it online and notifying me when it was ready for pickup. I ordered a size 40, but the store employee accidentally ordered a siz...
I recently purchased two size L Nabaiji swimming caps from the Decathlon website, ensuring that I selected the size option that was clearly stated. However, upon receiving the caps, I discovered that they were disappointingly small and uncomfortably tight, making them more suitable for small childre...
I put in an order on the Decathlon website, but I want to cancel it now. What, though? On their site, you can't change your mind. I decided to call th...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
I live in Turkey and bought a coat online from Decathlon on the 21st. I thought the delivery would go smoothly. But, even though days have passed, my ...
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