On October 28, 2025, I ordered a Domyos EL 100 elliptical bike from the Decathlon Viaport Pendik store, paying the full price of $352 upfront. Since the product wasn’t available in-store, an order was created. On the morning of October 30, I was notified that the product had arrived at the store. I then contacted the WhatsApp support line to ask about the installation process.
Roughly 11 hours later, in the evening, I received a call from the store saying the issue had been forwarded to the installation team. However, I was not contacted or updated the following day, and as of now, I have no information about when the assembly will take place. I’m concerned that the process will be delayed even further due to the upcoming weekend.
When I asked if I could pick up the product myself, I was told that installation is complex and I shouldn’t attempt it on my own. The slow and unresponsive after-sales service, lack of communication, and overall delay in setup have significantly damaged my trust in the brand.
My expectation is that my elliptical bike be assembled immediately. If that is not possible, I request a full refund to my credit card — without having to visit the store. I also ask that a customer representative contact me by phone as soon as possible to resolve this matter.
On May 15, 2025, we ordered the Domyos EL 540 Elliptical Bike from Decathlon's website with order number TR3541326324 and subsequently requested installation. We were told we would be contacted within five business days for setup. As of May 26, there has been no progress, so we submitted a second re...
I experienced a problem with my return request (No: sgtr4210489185), which I created through Decathlon’s official website. Within this return, the amount for the product “Domyos Dumbbell – 2x5 kg – Black” was not refunded to me. Only the amount for the product “Quechua Men’s Outdoor Fleece Jacket – ...
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
On February 7, 2025, I purchased a Rockrider ST530 S model bicycle from Decathlon’s online store for ₺39,990 using my credit card. At the end of August, the bike’s shock component burst and began leaking oil. Although it is under warranty, the Ankara One Tower store failed to resolve the issue. They...
I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 da...
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