On 25/06/2025, I purchased a bicycle from a Decathlon store. During my second use, I noticed that the steering hub had come loose, so I returned the bike to the Optimum store. After waiting for about an hour for the workshop technician, who never showed up, I handed the bike over to the store manager, Mr. O***, in exchange for a form he prepared. Later that day, around 4 PM, I called the store to inquire about the inspection, and Mr. O*** informed me that the technician hadn’t examined the product and that he had personally tightened a part he referred to as the "butterfly" to fix the issue. When I requested an official inspection by a certified technician and asked for the return process to be initiated, they claimed that the bike had scratches on it and therefore would not be eligible for return. They also clearly stated that I was free to file a complaint wherever I wished. Had I known that such a large retailer would act no differently than a corner shop, I wouldn't have even set foot in the store, let alone made a purchase.
On February 7, 2025, I purchased a Rockrider ST530 S model bicycle from Decathlon’s online store for ₺39,990 using my credit card. At the end of August, the bike’s shock component burst and began leaking oil. Although it is under warranty, the Ankara One Tower store failed to resolve the issue. They...
Decathlon proves to be an unsatisfactory company that lacks customer support. We purchased an Ultim Comfort inflatable mattress three months ago, which, despite being faulty, has not been eligible for replacement. On August 3, 2023, we bought the Ultim Comfort inflatable mattress from Decathlon Tori...
I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stat...
Since October 11, 2025, I’ve been experiencing a serious issue with the Rockrider ST 500 24” Black bicycle I purchased from Decathlon Antalya Erasta store. The bike was sold with a two-month exchange guarantee and a 10-year warranty. However, shortly after the two-month period ended, the bicycle dev...
I purchased a pair of Decathlon 500 Cushion Dark Blue sports shoes from the Optimum mall store, and after using them just a few times, visible wear and tear appeared on both the right and left sides. Considering how little I’ve worn them, the shoes wearing out this quickly has been very disappointin...
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