Decathlon sent the wrong size in my online order, how can I easily exchange them?

On October 30, 2025, we purchased a pair of Fit3 inline skates (size 35–38) for my son from the Decathlon MarkAntalya store. When he used them for the first time, he experienced severe discomfort and blistering on his right ankle. Upon inspection, we discovered that the hard and stitched structure o...

Around 11:00 PM on October 6th, I ordered a Wedze children's jacket from the Decathlon online store. I mistakenly selected the 5-6 year old size when ordering, but then immediately wanted to exchange it for the correct size, the 12-13 year old. However, I couldn't find the option to change the size ...

I ordered a 1.55m fitness bar from Decathlon, but I received the wrong product instead: a 10kg dumbbell. I immediately initiated an exchange request, but I've been waiting for approximately one week now, and the situation remains unresolved. Not only has Decathlon failed to send me the correct item,...

I bought a classic goalpost from Decathlon. Since I wasn’t home when the delivery arrived, I couldn’t open the package together with the courier. The courier left the box in front of my door and left. When I got home, I noticed that the box’s tape was torn and there was no security seal. I then spok...

I purchased socks from Decathlon that were supposed to fit size 43-46, but despite wearing a size 44, they ended up being too small for me. They are quite snug and not very pleasant to wear, which was surprising given the size range of the product. Additionally, the black terry socks leave lint ever...

I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...

I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 da...

I placed an order through the Decathlon mobile app for a ski jacket and a raincoat. The ski jacket was too large, so I requested an exchange. After a long wait, I received a pair of women’s leggings instead of the jacket. When I requested another exchange, they informed me they’d process a refund in...

I recently purchased two size L Nabaiji swimming caps from the Decathlon website, ensuring that I selected the size option that was clearly stated. However, upon receiving the caps, I discovered that they were disappointingly small and uncomfortably tight, making them more suitable for small childre...

I placed my order tr2114274365 over the internet to be delivered from your Ankara kentpark AVM decathlon store. the distance from my house to your store is 20 km, I traveled 20 km with my car to get the product, I came and got my product, but when I returned home, I saw that the color of the product...

I bought snow boots for my daughter from Decathlon, but they were too small so I needed a bigger size. I started a return on October 31st, and even though I sent it back to them on November 2nd, it's now November 7th, and they still haven't done anything about it. They're saying there's a technical ...

I bought this 140 cm camping inflatable mattress from Decathlon and it was pretty good at first. - the mattress started deflating all by itself. Pretty weird I thought, also kinda worried...so took the mattress back to the Taksim Decathlon store where I got it from. the folks there checked out the m...

On June 13, 2023, I went to the Decathlon store in Diyarbakir and purchased a pair of shoes that I liked. Because they didn't have my size in stock, they suggested ordering it online and notifying me when it was ready for pickup. I ordered a size 40, but the store employee accidentally ordered a siz...