Decathlon didn’t include all items in my delivery, how can I easily resolve it?

Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...

I purchased socks from Decathlon that were supposed to fit size 43-46, but despite wearing a size 44, they ended up being too small for me. They are quite snug and not very pleasant to wear, which was surprising given the size range of the product. Additionally, the black terry socks leave lint ever...

I placed my order tr2114274365 over the internet to be delivered from your Ankara kentpark AVM decathlon store. the distance from my house to your store is 20 km, I traveled 20 km with my car to get the product, I came and got my product, but when I returned home, I saw that the color of the product...

Decathlon Turkey Did Not Publish My Negative Review. The review I wrote about my recent order from Decathlon's website was not published by Decathlon officials. In my review, I shared my user experience with the product I purchased. Since my experience was positive, I also gave the product a full "g...

I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...

Hello, I'd like to file a complaint about the order I placed. It's unethical for a reputable company like yours to collaborate with a courier service like "Kargomsende." This courier claims that the delivery is ready for distribution but, as shown in the attached images, returns the product to you w...

I just bought an Arpenaz 4.1 Freshblack tent from the Decathlon Trendyol store. I noticed that the tent pegs were missing when I attempted to set it up over the weekend. When I contacted customer service, they stated that the tent arrived in a sealed box, implying that the pegs were included. They a...

I had an unfortunate experience with Decathlon, where I spent 6-7 thousand liras on sports equipment within 2 weeks. The late delivery was tolerable, but the real issue arose when I found that some of the products, including fitness mats, pilates balls, and pilates rings, arrived with clear defects....

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I recently bought a product advertised as an awning with an umbrella, but when it arrived, I only received the awning. When I asked for the umbrella, they told me that they only sold it as an awning and couldn't help me any further. The image in the advertisement, the title and description of the ad...

I recently paid in full for the 3 Person Camping Tent - MH100 XL Fresh & Black that I ordered from Decathlon's website. The order was confirmed, but I got a message the next day saying that the product was out of stock and that I would get a refund. This was very disappointing because I had canceled...