On July 15, 2024, I purchased a Quechua inflatable mattress from the Decathlon store in Eskişehir Espark Mall. However, I realized that the product I was given was both used and punctured. I was unable to use it and faced significant inconvenience. Because of this, I had to rent a mattress during my camping trip, which cost me an additional ₺1900. Although the product was replaced, my financial loss was not compensated. I am requesting reimbursement for this situation, especially the ₺1900 I had to spend on renting a mattress. I can see the product through my Decathlon account, but I do not have a physical invoice. This is the first time I have experienced such an issue, and despite contacting customer service, my grievance has not been resolved. I am expecting an urgent solution regarding this matter.
On October 26, 2025, I purchased a 140×190 cm inflatable mattress from the Decathlon store (Invoice No: Clw2025000273508) using my credit card. When I went camping, I took the mattress out for the first time, inflated it, and within about 30 minutes, it deflated on its own — it turned out there was ...
Decathlon proves to be an unsatisfactory company that lacks customer support. We purchased an Ultim Comfort inflatable mattress three months ago, which, despite being faulty, has not been eligible for replacement. On August 3, 2023, we bought the Ultim Comfort inflatable mattress from Decathlon Tori...
I am reporting a significant issue with the Çorlu Decathlon store, which has refused to even examine a product I purchased from Decathlon Bulgaria five months ago, despite me having the membership details and receipt. The Velcro on the product has torn, indicating a potential manufacturing defect. ...
Comments