Decathlon sent me a damaged kayak after I ordered it, how can I easily return it?

On October 30, 2025, we purchased a pair of Fit3 inline skates (size 35–38) for my son from the Decathlon MarkAntalya store. When he used them for the first time, he experienced severe discomfort and blistering on his right ankle. Upon inspection, we discovered that the hard and stitched structure o...

On October 31, 2025, I purchased an Albastar fishing rod set (Product Code: 8927357) from the Decathlon store at Konya Kent Plaza Mall. When I used the product for the first time on the same day, the rod broke in half while casting the line, even though I did not apply excessive force. There was no ...

I experienced a problem with my return request (No: sgtr4210489185), which I created through Decathlon’s official website. Within this return, the amount for the product “Domyos Dumbbell – 2x5 kg – Black” was not refunded to me. Only the amount for the product “Quechua Men’s Outdoor Fleece Jacket – ...

On October 26, 2025, I purchased a 140×190 cm inflatable mattress from the Decathlon store (Invoice No: Clw2025000273508) using my credit card. When I went camping, I took the mattress out for the first time, inflated it, and within about 30 minutes, it deflated on its own — it turned out there was ...

On July 15, 2024, I purchased a Quechua inflatable mattress from the Decathlon store in Eskişehir Espark Mall. However, I realized that the product I was given was both used and punctured. I was unable to use it and faced significant inconvenience. Because of this, I had to rent a mattress during my...

On 25/06/2025, I purchased a bicycle from a Decathlon store. During my second use, I noticed that the steering hub had come loose, so I returned the bike to the Optimum store. After waiting for about an hour for the workshop technician, who never showed up, I handed the bike over to the store manage...

I am reporting a significant issue with the Çorlu Decathlon store, which has refused to even examine a product I purchased from Decathlon Bulgaria five months ago, despite me having the membership details and receipt. The Velcro on the product has torn, indicating a potential manufacturing defect. ...

I purchased swim goggles from the Decathlon Vialand branch, and incredibly, the coating peeled off within just two months. This happened on only my third use. When I returned to the store to exchange them, I was informed they couldn't process the exchange because they hadn't created a record of my p...

On 26.04.2025, I ordered a "Caperlan Telescopic Lake Rod - Fishing - 600 cm" from the Decathlon website and began using it. I went fishing a total of 4–5 times. However, on 19.05.2025, the rod broke with a crack at the hooks while I was casting into the river. Upon examining the broken area, I notic...

I bought a classic goalpost from Decathlon. Since I wasn’t home when the delivery arrived, I couldn’t open the package together with the courier. The courier left the box in front of my door and left. When I got home, I noticed that the box’s tape was torn and there was no security seal. I then spok...

After my latest encounter, I strongly advise against conducting any business with Decathlon. My trekking bag arrived two weeks late and not only was it damaged but also ordered. I ran across total indifference when trying to get customer service. Nobody responded to my emails, and calling was no bet...

I recently purchased two size L Nabaiji swimming caps from the Decathlon website, ensuring that I selected the size option that was clearly stated. However, upon receiving the caps, I discovered that they were disappointingly small and uncomfortably tight, making them more suitable for small childre...

If you happen to purchase a faulty or defective product from Decathlon, unfortunately, returning it is not an option, resulting in a loss of your hard-earned money. It's interesting how some stores claim that a receipt isn't necessary when making a purchase at the cash register - apparently, your e-...

From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...

I had an unfortunate experience with Decathlon, where I spent 6-7 thousand liras on sports equipment within 2 weeks. The late delivery was tolerable, but the real issue arose when I found that some of the products, including fitness mats, pilates balls, and pilates rings, arrived with clear defects....

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I bought a water bottle for my child from Decathlon, but unfortunately the metal part broke, making it unusable. When I contacted the Decathlon representatives, they refused to accept the return and did not offer a replacement either. This has been a major disappointment for me, especially since I h...